Actually I have a Google Alert send me links when our company name appears online to keep up-to-date contact with users of our software or anyone complaining in order to "better" the experience as you would with a focus group.

It also helps where someone posts a problem they are experiencing instead of emailing our support team for any assistance and we can still offer them support and hopefully leave information on a forum for others to find if they experience the same problem.

So this is nothing to do with publicity or any such thing.

I'm not sure how many other companies are prepared to do the same thing for essentially individuals with a problem but hopefully it will give off the message that we do care about the software consumers enough to ensure that everyone who purchases software with our DRM has a good experience and can get full use of the software they purchased.

Innuendo - I will agree with you when you say that DRM can affect the stability of a secured title because the software is developed without DRM in mind and only post production it is added. Adding any external new code to another product is likely to have some kind of affect. This occasionally happens but in our case this is fixed long before any public release of a title. There are rare occasions where this may still happen to users due to some strange system software or hardware setup but we then do our best to fix the issue for them or refund their purchase so they do not lose money for nothing. We are not trying to steal money from people.

I hope this is informative.

Softwrap have been operating for more than a decade so I would hope that the services would continue. With most DRM companies, if they had to shut down their servers, I would assume and hope that the publishers using the DRM would immediately make available a new version for old customers to download and use so don't see this as a problem. You can do this with digital distribution as the costs are minor.

There are hackers trying to crack all DRM solutions almost everyday so essentially far more work being done to undo it than to ensure it is secure. We just have to do our best to curb the amount of piracy and also ensure the software remains user friendly. Those that pirate software will not get regular free upgrades or software support for those versions. There is also a large amount of pirated software that are also used to spread viruses so I would be a little careful when surfing for illegal software.