Going back and forth between my respirator and tobacco :)  And yeah, the avatar is yours truly.

It has always been my experience that individual developers and smaller companies (to my knowledge, JGSoft and the "we" used on their software pages refer exclusively to Jan Goyvaerts) seem to really be mindful of and focus on creating solid, bug free (insofar as it is possible) applications -- while larger companies focus first and foremost on expanding and locking-in their userbase, rather than pleasing it -- always a classic example, Microsoft.

The Bat! is an interesting study, to me -- as they really do seem to care about these things and try to address them but have some fundamental organizational problems and little to no business sense.  Their mail client is great, the most powerful I've seen, but not without its issues (lack of sufficient documentation not withstanding).

Sounds like somebody has a case of "Needs to try The Bat!".