Messages - nevf [ switch to compact view ]

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Hi Jim, I can't recall nor find on our support forums any Process Monitor results from you. As I said earlier it doesn't much matter what they show and will vary considerably from PC to PC.

Nothing has changed in Surfulater that I can think that would affect any of this. There will however be major changes once everything is moved into the new SQL Database, which may also address the Dropbox issue.

Re. Crashplan, my early post here was the first and only time I have ever mentioned it, so I am more than a little baffled by your comment!

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Hi Jim,
Ok I've just done some quick tests with two large'ish KB's open. One is 25MB .Surfulater file, 809MB .SurfulaterWDB file, the other is 11MB .Surfulater file, 75MB .SurfulaterWBD file. Surfulater closes in 2 seconds. Process Monitor shows all file activity has finished after 7 seconds. Even though Surfulater has closed completely, Windows is asynchronously updating the file system. Of course your mileage may vary and this really doesn't mean much.

What is critical though is that any backup application that monitors the file system in real time, delays its file access for a reasonable period of time after all file operations have completed, before it tries to gain access to such files.

Crashplan has smarts in this regard and has never had a problem backing up Surfulater KB's. I've recently also updated my SFFS Surfulater Profile to do Real Time Sync of my KB's and so far that hasn't had any problems either.

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Nice redesign nevf. Did you ever fix that issue were Surfulator files weren't syncing well with Dropbox?

I also read something about Free Reader mode. What's that? I haven't really been monitoring the site.

Hi Keith,
Glad to hear you like the new site.

The only issue I am aware of with Dropbox is where the Dropbox PC software caused a problem for Surfulater. I don't know if the Dropbox people have fixed this. The advisable thing to do is ensure your Knowledge Bases or Surfulater is closed when any Backup software runs. I have looked at most off-site backup services over the years and the only one that has worked well for me is Crashplan. I have this running all the time and have never had a problem with Surfulater running and KB's open.

For info on the Free Reader please see this.

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@note_artist yes it is quite something for a topic to continue for so long.

For those interested in Surfulater we have just completed a major redevelopment of our web site and support center. You can read more about the new site on our blog post Out with the old and in with the new- new Surfulater site is live

Now it is back to work on the next Surfulater release.

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My guess is some folks read some article suggesting they install a Firewall and really don't understand what it does, other than to help protect them from badness. Then when they install an application like Surfulater they have no idea how to respond to the many prompts the Firewall pops up. The easiest thing and in there eyes safest is to simply block access. In the particular case of Peter it took an exchange of around 5 e-mails before I worked out what was causing the problem. Further he never one mentioned his Firewall.

With regard to a brief note, yes good idea. However most people won't see or read it. I go to a lot of time and effort writing comprehensive documentation and very few people every read it.

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