They brought this upon themselves. Noone is denoying that the product is good and unique (at the moment) despite the bugs. But if you treat your customers with disrespect then you cant complain about negative posts and act like the victim. By using their product people are depending on them and that carries a responsibility. People have placed their trust in your product. Noone wanted to post negative posts - people were pissed off. To the extent they they went to the trouble, aggrevation and time to get a refund back. And to actively search the internet and find this forum and try to find out what's going on. People have better things to do than waste time on things like that.

In the 2-3 months they dissapeared, they must have received 200-300 messages from their clients. Not taking into account all the posts on this forum. And they didnt reply to a single one. It would have taken 30 seconds of their time to post a reply and give an explanation. This is unbelievably disrepectful and unprofessional. And this includes people who have dedicated time to beta testing their program and you Tiptop who spent so much time maintaining the forum. Which by the way I find the most bizzare - that you guys were as much in the dark as the rest of us. I think maybe you are too understanding Tiptop considering the way they treated you and the only reason you are siding with them is because you find the product so usefull. I think your previous posts here were more truthfull. Have you become their spokesman? Are they unable to explain what happened themselves (and need to hide behind pre-prepared statements on their website). Do you let people in real life treat you like that?

They need to be honest and respectful to their customers and not shroud the product in secrecy. I am using their product at the moment but am actively looking for an alternative. Sadly I doubt that much will change with the company. What leads me to believe that is that they didn't even have the decency, common courtesy and respect to post a reply to this forum (and give an honest explanation of what happened). How sad is that?

Its all a joke and I don't consider them as a serious company any more. To leave customers in the dark for 2 months and dissapear. To  not even give any info on what is going on to their Beta Testers or Tiptop who managed the forum. HELLOOO - THEY JUST DISSAPEARED.

To take the forum down because they can't spare 5-10 minutes a day answering queries (everyone who has used the forum knows there weren't more than 3-4 posts per day - MAX). A joke. I couldn't care less about the forum - its the fact that even with the forum they ignored their customers and kept them in the dark. Its going to get even worse now and the evasiveness, ignoring and secretiveness will become much easier for them to pursue. I can see there are people here that are willing to forgive them and forget - I'm not one of them. They showed total disrespect for their customers - and have obviously done this before - take a look at the history of releases - the huge gaps between new updates. THESE GUYS HAVE A HABIT OF DISSAPEARING.

And on top of that keeping that message about changing servers on their website as the reason the forum was down. What's that about? They have obviously admitted now that this was a lie and that the reason was "lack of resources". So why not post that instead of keeping the message about changing servers for two months. Why lie to us??? Where do these guys live - Mars?

A TOTAL JOKE for a serious company to do this. And shows no character.

Actually think the Helpmaker tool has potential to do what Do-organizer does because it looks very similar. If they already completed the calendar and planner tools for version 8, the rest hopefully shouldn't take too long. It would be good for there to be another similar product on the market. Makes you realise that Do-organizer is not that unique after all...

From that email they they sent its clear to me that GemX don't understand what the problem is. They think the problem is that we are upset because they are taking the forum down. The problem is not that there is no forum.

THE PROBLEM IS IN THEIR ATTITUDE AND DISRESPECTFULL WAY IN WHICH THEY TREAT THEIR CUSTOMERS (IGNORING THEM, LYING TO THEM, KEEPING THEM IN THE DARK...)

WHY IS IT SO DIFFICULT FOR THEM TO UNDERSTAND THIS????????

Read my post from the other day. I was sure they would be back and I wasn't wrong.

Its not surprising - they can't take the criticism so have decided to hide and take the forum down. Its pretty pathetic if you ask me. That message is dishonest and doesn't show any character or real respect of their customers. Or as tiptop says - it shows no class. And that bit about there not being enough people to reply to the messages.. What's that about? Sometimes days would go buy without them even posting one reply. How long does it take to post a reply - 20 seconds? I guess they are too busy to spend a couple of minutes a day posting replies. They must be working day and night on the software...

But I guess we should be happy that development will continue because their software is good. Its a shame that they themselves can't live up to the quality of their software. Be men guys - don't hide behind emails and your non-existant "support system"... You have nothing to hide from. Criticism can be taken in a constructive way if you choose. After all, you want your product to be the best it can be - and so do we. We are on the same page. Be men not little boys... In the end you will lose out because people will be posting negative reviews on software download sites.

And yes, they are definitely reading this forum. Its a shame they don't have the guts to reply.