Messages

1

Screenshot Captor / Re: Blank white screen when capturing a browser window

« on: April 14, 2017, 08:09 AM »

However, if the FULL SCREEN capture from SC works, and just not active window capture -- then the problem is probably with SC's attempt to grab active window transparency.  And disabling that would fix it -- as would setting a longer delay between transparency flashes.  Let me know if the problem is only with Active Window capture in SC and I can provide more details (essentially just uncheck the "Try to capture Aero Glass transparency" option on the Window Capturing 1 tab).

-mouser (April 10, 2017, 05:07 PM)

I already had "Try to capture Aero Glass transparency" unchecked.  Oddly enough when I re-checked it, it worked.  It was apparently related to this function, although reverse from what you described.  The main thing is it works now... MANY THANKS, MOUSER!

2

Screenshot Captor / Blank white screen when capturing a browser window

« on: April 10, 2017, 03:45 PM »

SC captures the complete contents of any active window as expected, except for shots of either Firefox or IE browser windows.  All I get in the screenshot of the browser window is the very top title bar, and completely blank white below it. I've tried it with different pages loaded, just in case there is some privacy settings on the particular page I'm on that prevents screenshots.  See the attachments... One is using Screenshot Captor (blank), and the other was a Snipping Tool grab.

Just for a bit more info: I have used Screenshot Captor for years on my old computer, but I just started using a different laptop.  It is a Dell Precision M6800 running Windows 7.  I have multiple monitors set up, using the laptop for monitor 1, and two external monitors beside it (2 & 3).  I have external monitor #2 set as the default (in the middle). 

Suggestions?