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Messages - alinb [ switch to compact view ]

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General Software Discussion / Re: Complaint: BitDefender Internet Security
« on: October 18, 2009, 05:31 PM »
Hi everybody,

I am a long time user of BitDefender security packages - AntiVirus and Firewall.
During the first few years, this product was my favorite among the competition.
It was fast, not hogging the computer, had a low number of false positives, not causing any problems, and the technical support was easily available and mostly helpful.

This last year, I believe will be the last year I am paying my yearly fee to BitDefender.
These are the main reasons:

1. It has become quite bloated with many different modules

2. Some modules cause Windows to crash when some applications are running (firewall + file sharing).

3. Technical support is now almost impossible to reach

4. When you finally get to tech support, you get a reply about 50% of the time, with a long delay.

5. The replies you receive from tech support, either tell you to download a new version (which was unaccessible at the time of trying) or to run a long sequence of debugging and "memory dump" to send to their technicians - as if I am paid to do QA on their products.

6. Searching their own forums for the same problem as I encountered, revealed many other people have it - they all get a personal "check your email" reply as an answer.

I am not sure yet which security package I will use next, and if it will be a free one or a paid one, but in my book, a paying customer needs to get access to customer service.

I hate to see BitDefender go down like this, but unless I can access a helpful tech support hand, and/or a stable product, I am out.

--
-SectorSeven (September 20, 2009, 07:36 AM)

Dude, your story is very different than mine. I have been using BitDefender for a long time but I think they're getting better with 2010; you didn't say which version you have, I'm using their 2010 now- they improved it a lot, it's scanning speed is amazing compared to 2009 and it also looks different; never had issuse with tech support- I only had some trojans they helped me get rid of  :) so..if you don't want to give it a try, search for reviews&tests on he net- they'll prove that you should.


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