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General Software Discussion / Re: End-user problems with Artplus Software
« on: December 16, 2007, 03:19 PM »
Dale, without any personal attack, I'd like to ask you few, I think, legitimate questions:
Thanks.
Could you elaborate the above quote? What frustrations?
They get a gift that's much more appealing and useful then say some silly screen saver. And it's a gift! So where's the frustration. Not everyone is always on the run to get the newest and the latest in tech. Not everyone test everything to see if there's something missing or not. Most of the people get software, see if they can use it and if they can they do, if they don't they ditch it... that's life of a piece of software.
I noticed that you often fall in love with a product but after a while turn back against it... for instance GemX too. You used to endorse it wholeheartedly but on this forum again, you've turned the page and posted opinions about it similar to those about Art Plus. In case of GemX it's even worst. You endorsed it in April this year... turned against the developer in September (this year both).
You're obviously closely watching every piece of software you get. Which is fine, but you must understand that not all people are that vigilant nor do they require the same functionality like you.
What serious issues?
Mind you, what you THINK is a serious issue may not be so for all the users of the software... anyway, please tell me what are you talking about?
Okay... let me quote what you've said few lines latter in your post:
So how can you say that there is no support after stating that?
Yes, you've spent some $200 on our products in about a year and a half span. From March 2002 to November 2003 to be exact. Thanks.
But only program that was not upGRADED (with MAJOR version update) since that time was EasyNoter (that was updated from 3.0 to 3.7). MemoGame builder has been updated (got a GOM status for a while but was in the meantime removed from distribution), Calendar Designer went from 1.0 to 2, Wallpaper Calendar from 4.0 to 5.0 (with 6 around the corner) and Gift-O-Mat from 1.0 to 2.0 and from simple Lite to Lite+ and STD+ (the later was recently remover from distribution). Also, we promptly issue updates that could actually cause any problems to end user, like XP and Vista patches.
Out of the programs that you didn't buy, we released three versions of Digital Photo Recovery and five of xTerminator anti spam. The latest of both were released this month.
By the way, those programs that were removed from distribution are removed because we decided to offer customization as a service rather then sell the tools for few bucks. Same tools are still available to our partners that get it for free and use it to run a business based on them paying us royalties. Those GOM's were actually creating a competition to our partners and were removed due to that.
So... while you obviously haven't noticed, there has been pretty lively at Art Plus those past few years. Just maybe not in a way that you would prefer.
Not so! This may be so if you would be using OLD FREE version of GOM Lite or current SkinGenerator Xtra that indeed bundle our own Lite version just with your skin design. However, those versions are strictly for personal and noncommercial use so...
Regular GOM's with commercial license create a packages with EasyNoter Lite or STD but without any mention about PRO version upgrade path to purchase. YES, it DOES contain our company name and link in About box as we ARE original concept developers and Copyright and Trademark holders. That's our right and obligation to display on a usual place, in About box. Anyway, I don't remember you ever complained about that...
No. That is NOT correct!
When you say software is feature disabled that means some link or button, when clicked, will instead of an expected function display a message stating something like... "buy and upgrade to get this".
This does not happen even in our regular free version and most certainly doesn't happen in EasyNoter Lite/STD created by our GOM series for commercial use.
I hope no one sees this post as being a personal attack. I'm merely using an opportunity to get more information and, if you wish, defend our products from allegations that I find unfounded.
Cheers,
Neven
This company Artplus Software, offers some nice applications as promotional tools for business marketing. Their marketing tools are "catchy"-doublewitt (December 15, 2007, 07:37 AM)
Thanks.
And so the software seems good at first - but - when you realize that this promotional tool produces aggravating frustrations in your client base-doublewitt (December 15, 2007, 07:37 AM)
Could you elaborate the above quote? What frustrations?
They get a gift that's much more appealing and useful then say some silly screen saver. And it's a gift! So where's the frustration. Not everyone is always on the run to get the newest and the latest in tech. Not everyone test everything to see if there's something missing or not. Most of the people get software, see if they can use it and if they can they do, if they don't they ditch it... that's life of a piece of software.
I noticed that you often fall in love with a product but after a while turn back against it... for instance GemX too. You used to endorse it wholeheartedly but on this forum again, you've turned the page and posted opinions about it similar to those about Art Plus. In case of GemX it's even worst. You endorsed it in April this year... turned against the developer in September (this year both).
You're obviously closely watching every piece of software you get. Which is fine, but you must understand that not all people are that vigilant nor do they require the same functionality like you.
There are many bugs and fixes needed but there is no development. There are some serious issues that are simply ignored by the developer and sales people.-doublewitt (December 15, 2007, 07:37 AM)
What serious issues?
Mind you, what you THINK is a serious issue may not be so for all the users of the software... anyway, please tell me what are you talking about?
But watch out for the END USERS who fall victim to this sour promotional tool that delivers no support.-doublewitt (December 15, 2007, 07:37 AM)
Okay... let me quote what you've said few lines latter in your post:
I sent them countless emails that are answered in due time-doublewitt (December 15, 2007, 07:37 AM)
So how can you say that there is no support after stating that?
I've spent nearly $200.00 in purchases for their softwares that are NEVER updated. So if you think that your clients will enjoy using software like easynoter with absolutely no support-doublewitt (December 15, 2007, 07:37 AM)
Yes, you've spent some $200 on our products in about a year and a half span. From March 2002 to November 2003 to be exact. Thanks.
But only program that was not upGRADED (with MAJOR version update) since that time was EasyNoter (that was updated from 3.0 to 3.7). MemoGame builder has been updated (got a GOM status for a while but was in the meantime removed from distribution), Calendar Designer went from 1.0 to 2, Wallpaper Calendar from 4.0 to 5.0 (with 6 around the corner) and Gift-O-Mat from 1.0 to 2.0 and from simple Lite to Lite+ and STD+ (the later was recently remover from distribution). Also, we promptly issue updates that could actually cause any problems to end user, like XP and Vista patches.
Out of the programs that you didn't buy, we released three versions of Digital Photo Recovery and five of xTerminator anti spam. The latest of both were released this month.
By the way, those programs that were removed from distribution are removed because we decided to offer customization as a service rather then sell the tools for few bucks. Same tools are still available to our partners that get it for free and use it to run a business based on them paying us royalties. Those GOM's were actually creating a competition to our partners and were removed due to that.
So... while you obviously haven't noticed, there has been pretty lively at Art Plus those past few years. Just maybe not in a way that you would prefer.
you're headed for trouble...and your clients too... because when they use the "promotional" tools, they eventually opt for PRO versions-doublewitt (December 15, 2007, 07:37 AM)
Not so! This may be so if you would be using OLD FREE version of GOM Lite or current SkinGenerator Xtra that indeed bundle our own Lite version just with your skin design. However, those versions are strictly for personal and noncommercial use so...
Regular GOM's with commercial license create a packages with EasyNoter Lite or STD but without any mention about PRO version upgrade path to purchase. YES, it DOES contain our company name and link in About box as we ARE original concept developers and Copyright and Trademark holders. That's our right and obligation to display on a usual place, in About box. Anyway, I don't remember you ever complained about that...
You can use the promotional tools to distribute an unlimited number of copies of easynoter lite which of course, is feature disabled or limited.-doublewitt (December 15, 2007, 07:37 AM)
No. That is NOT correct!
When you say software is feature disabled that means some link or button, when clicked, will instead of an expected function display a message stating something like... "buy and upgrade to get this".
This does not happen even in our regular free version and most certainly doesn't happen in EasyNoter Lite/STD created by our GOM series for commercial use.
I hope no one sees this post as being a personal attack. I'm merely using an opportunity to get more information and, if you wish, defend our products from allegations that I find unfounded.
Cheers,
Neven