« on: October 05, 2007, 08:26 AM »
Don't really agree with the comment above that the problem was that people were too negative on the GemX forum. Its not our job to massage their ego's. But I do agree that they took the criticism personally. When they set up the forum, I think they were expecting for it to be a constant source of affirmation, but it wasn't - people were posting the problems they were having when using the software and they took the criticism personally.
They are selling a product and charging money for it. They are supposed to be mature adults running a profesional company that has responsiblities towards their customers, not children looking for praise.
My opinion is that the GemX team or whoever is behind the software is good at programming but has a lot of issues to deal with in the real world. Their behaviour on the forums was always strange - in a sense we were baby-sitting them, making sure they don't get insulted.
Its common courtesy to let people know whats going on - especially people that have paid money to buy a product. If you keep people in limbo, and they have done this so many times, you are basically manipulating them to get attention. How many times have they dissapeared from the forum for days.
My personal opinion is that they will resurface after a few weeks/months (once the attention from their dissapearance starts to lessen and people start to move on) with some more updates, etc.. and an explanation why they dissapeared. They have obviously done this in the past. Its just pure emotional immaturity... They are getting attention now with everyone wondering what's going on. But that's not going to last forever and when it starts to run out - they will resurface as if its normal that they dissapeared leaving everyone to wonder what's going on. You are not dealing with adults here in an emotional sense. Also explains why they never finished what they started and had no real interest in fixing old bugs and instead kept adding new modules noone really asked for. Its not a real company - its a person(s) with a fragile ego that has one talent - programming and an overwhelming need for attention and reassurance.
As the software now seems to be abandonware - maybe someone should post the latest 3.097 version somewhere...