I've emailed with different supports and can say all of them are similar. Some of them haven't even replied to my emails, can't say the same thing about Acronis. Used ATI since 9 version and have found less issues than in others backup apps. So, we should understand that our wishes about ideal software and support are only wishes, lets be more patient. Acronis products have a lot of useful feautures and its support is quite polite.