DonationCoder.com Forum

Special User Sections => DC Website Help and Extras => Activation/License/Language Help => Topic started by: a.steve.a on January 13, 2011, 06:06 PM

Title: A piece of Sh**
Post by: a.steve.a on January 13, 2011, 06:06 PM

My name is Steve Anderson.

I give up!

Please remove my name and email address from your records. I believe you don't give 'free' keys. You just want to hassle us. NO PROGRAM is worth that!

Steve
a.steve.a

No need to reply. Please don't. I will remove your program from my computer.

Title: Re: A piece of Sh**
Post by: Renegade on January 13, 2011, 06:09 PM

Ummm... Click here (https://www.donationcoder.com/Keys/index.php) maybe?

Title: Re: A piece of Sh**
Post by: f0dder on January 13, 2011, 06:14 PM

Wow, that was harsh O_o

Title: Re: A piece of Sh**
Post by: Renegade on January 13, 2011, 06:18 PM

He probably missed the link and just got frustrated. It happens.

Title: Re: A piece of Sh**
Post by: mouser on January 13, 2011, 06:19 PM

the site can sometimes be frustrating -- occasionally severely so.
the one thing we can promise though, is to try to help if you'll let us.  you can always email me ([email protected]) and i can try to help.

Title: Re: A piece of Sh**
Post by: worstje on January 13, 2011, 06:29 PM

My name is Steve Anderson.

I give up!

Please remove my name and email address from your records. I believe you don't give 'free' keys. You just want to hassle us. NO PROGRAM is worth that!

-a.steve.a (January 13, 2011, 06:06 PM)

I am sad to hear you don't like whatever program you downloaded. As the above individuals have said, linked and everything but shown, it is trivial to request a free key.

No need to reply. Please don't. I will remove your program from my computer.

-a.steve.a (January 13, 2011, 06:06 PM)

I am likely saddened that you find it necessary to post an angry message, yet not wait for replies to help with your issue.

Now, the following is my very personal opinion that does not reflect anyone elses opinion at all, and I'll get rather annoyed if it is to be taken as anything close to such.

DonationCoder programs are indeed free, and that while people around here are very willing to help, we are not a 'company' nor required to put up with disrespectful demanding 'customers'. We are a forum with people who put in their free time trying to make the computer-life a funner and more relaxed thing for everyone. If your message was not intended 'angry', then I apologize for interpreting it as such, but if I were the sole one responsible for handling support requests, I might well ignore disrespectful, annoying, look-the-world-is-about-me requests flat out.

Thankfully I'm just a coder. :)

Title: Re: A piece of Sh**
Post by: mrainey on January 13, 2011, 06:35 PM

A person has to earn the right to sound that angry.  A first-time poster with that attitude is beyond help.

Title: Re: A piece of Sh**
Post by: timns on January 13, 2011, 06:48 PM

Please remove my name and email address from your records. I believe you don't give 'free' keys. You just want to hassle us. NO PROGRAM is worth that!

Steve
a.steve.a

No need to reply. Please don't. I will remove your program from my computer.

-a.steve.a (January 13, 2011, 06:06 PM)

I wonder which program?

Title: Re: A piece of Sh**
Post by: housetier on January 13, 2011, 06:54 PM

the spam program.

Title: Re: A piece of Sh**
Post by: PhilB66 on January 13, 2011, 07:21 PM

He probably missed the link and just got frustrated. It happens.

-Renegade (January 13, 2011, 06:18 PM)

Yeah, sh*t happens  :D

Title: Re: A piece of Sh**
Post by: wraith808 on January 13, 2011, 08:53 PM

^ You forgot a *. :)

Title: Re: A piece of Sh**
Post by: nosh on January 13, 2011, 11:26 PM

I just want to say that I've always admired mouser for the way in which he responds to these situations. :up: :up: :up: Most of us would instinctively snap back at what could be construed as rude/obnoxious behavior.

Title: Re: A piece of Sh**
Post by: Renegade on January 13, 2011, 11:42 PM

I just want to say that I've always admired mouser for the way in which he responds to these situations. :up: :up: :up: Most of us would instinctively snap back at what could be construed as rude/obnoxious behavior.

-nosh (January 13, 2011, 11:26 PM)

If you ever have to do support, you'll get this and much worse.

Very often it's simply someone becoming very frustrated and then lashing out. It happens. (I've done it myself, occasionally with the help of a little C2H5OH.)

There's an upside though -- A large number of people that do get like this will swing back the other way and become extremely happy and tell other people *IF* you treat them nicely, understand their frustrations, and help them solve the problem.

Title: Re: A piece of Sh**
Post by: nosh on January 14, 2011, 12:34 AM

I've been there. I've even had a couple of tech support guys hang up on me. ;) But my frustration was totally justified!

There's an upside though -- A large number of people that do get like this will swing back the other way and become extremely happy and tell other people *IF* you treat them nicely, understand their frustrations, and help them solve the problem.

-Renegade (January 13, 2011, 11:42 PM)

True. Positivity can be contagious.

On a lighter note: Extremely patient tech support (NSFW):

Spoiler

[ You are not allowed to view attachments ]

Title: Re: A piece of Sh**
Post by: Renegade on January 14, 2011, 04:28 AM

@nosh - That was funny~! :D

Title: Re: A piece of Sh**
Post by: 40hz on January 14, 2011, 04:40 AM

Funny. It's now 4:55am...

I've been dealing with a very irate person's technical issue since about 9:45PM yesterday. She's a self-described 'expert user' who hard-crashed her Thinkpad after messing with things in the registry and system32 folder. Supposedly, this was done at the behest of the notebook manufacturer's phone support people. (Yeah...ok...maybeeeeee...)

Of course that doesn't explain why there's an almost complete copy of her My Documents folder inside her Favorites folder inside her My Documents folder! Plus one more complete copy of the previous mess in a folder named Favorites which is sitting on her desktop. Nor does it explain why the restoration recovery partition seems to be missing half its files. Or why...

The manufacturer recommended she backup her data and then do a full "factory restore" to fix the current problem. She does not want that. She has spent "hours and hours" customizing her desktop. She wants the laptop "fixed back to exactly the way it was before - except working." (Interesting way to phrase it, don't you think?)

She's a 'very good friend' of the very important client who gave her my name.  :-\

Long night...

Kinda goes with the turf.

Welcome to the world of tech support. ;D

Update: It is now 5:38am...

Title: Re: A piece of Sh**
Post by: PhilB66 on January 14, 2011, 05:15 AM

Wow, took you 43 minutes to write this crap...  :D just kidding.

If you need more of that 'business', I can refer some of my family members and their notebooks.

Title: Re: A piece of Sh**
Post by: 40hz on January 14, 2011, 06:10 AM

Wow, took you 43 minutes to write this crap...  :D just kidding.

If you need more of that 'business', I can refer some of my family members and their notebooks.

-PhilB66 (January 14, 2011, 05:15 AM)

Oh! That's because I wrote it, then got occupied for a bit with the (fixed now) laptop, and forgot to send it.  ;D

Note: about a third of the total time (~5 hrs) was spent making backups, pulling a disk image, reboots, browsing the DoCo forums, getting coffee, and other non-interactive stuff. And the desktop that "hours and hours" were supposedly spent on? It's just a theme you can download from the Deviant Art website. What must have taken her "hours and hours" was finding it. There are something like fifty available 3rd-party themes sitting on this PC!
 :-\

-----
re: "Mo' biz"

If you got any more like that, let me give you the number of my most disliked competitor.

I'm a firm believer in sharing the wealth. :Thmbsup:

Title: Re: A piece of Sh**
Post by: app103 on January 14, 2011, 09:33 AM

Wow, took you 43 minutes to write this crap...  :D just kidding.

If you need more of that 'business', I can refer some of my family members and their notebooks.

-PhilB66 (January 14, 2011, 05:15 AM)

Oh! That's because I wrote it, then got occupied for a bit with the (fixed now) laptop, and forgot to send it.  ;D

Note: about a third of the total time (~5 hrs) was spent making backups, pulling a disk image, reboots, browsing the DoCo forums, getting coffee, and other non-interactive stuff. And the desktop that "hours and hours" were supposedly spent on? It's just a theme you can download from the Deviant Art website. What must have taken her "hours and hours" was finding it. There are something like fifty available 3rd-party themes sitting on this PC!
 :-\

-----
re: "Mo' biz"

If you got any more like that, let me give you the number of my most disliked competitor.

I'm a firm believer in sharing the wealth. :Thmbsup:

-40hz (January 14, 2011, 06:10 AM)

I have to give you praise for your patience, because if it were me I'd just reinstall from scratch and set it up the way I like, big ol' scary taskbar on the right and all, and stick one of my wallpapers on her desktop. (I've had no complaints doing this to people yet  ;))

Title: Re: A piece of Sh**
Post by: Renegade on January 14, 2011, 09:54 AM

doing this to people

Hehehe -- "to", not "for". :D

Title: Re: A piece of Sh**
Post by: 40hz on January 14, 2011, 11:08 AM

I have to give you praise for your patience, because if it were me I'd just reinstall from scratch and set it up the way I like, big ol' scary taskbar on the right and all, and stick one of my wallpapers on her desktop. (I've had no complaints doing this to people yet  ;))

-app103 (January 14, 2011, 09:33 AM)

No praise deserved - for patience or anything else.

It was one of THOSE projects. Y'know... somebody you like asks you to help a person you normally wouldn't want to be stuck in the same room with. "Run away! Run away!" I'm sure you've had your share of those.

Besides, I didn't think it would be wise to presume anything with this particular woman. Very prickly.


 :tellme:

Title: Re: A piece of Sh**
Post by: app103 on January 14, 2011, 02:09 PM

doing this to people

Hehehe -- "to", not "for". :D

-Renegade (January 14, 2011, 09:54 AM)

Precisely!

Title: Re: A piece of Sh**
Post by: phitsc on January 14, 2011, 02:15 PM

Wow, that was harsh O_o

-f0dder (January 13, 2011, 06:14 PM)

I found the fact that he introduced himself first very polite ;)

Title: Re: A piece of Sh**
Post by: 40hz on January 14, 2011, 02:16 PM

doing this to people

Hehehe -- "to", not "for". :D

-Renegade (January 14, 2011, 09:54 AM)

Precisely!

-app103 (January 14, 2011, 02:09 PM)

app103 is a true 'take no prisoners' techno-goddess...  :Thmbsup:

Fear her!  :tellme:


 ;D

Title: Re: A piece of Sh**
Post by: phitsc on January 18, 2011, 01:42 AM

the site can sometimes be frustrating -- occasionally severely so.

-mouser (January 13, 2011, 06:19 PM)

Mouser, although certainly not the problem in this case, maybe for some users it would be helpful to have certain relevant parts of the site in their native language, e.g. parts like how to get a license key or the donations part and such. I'm sure you'd have no trouble finding enough volunteers to translate these parts for you should you want to do that.

Title: Re: A piece of Sh**
Post by: mahesh2k on January 18, 2011, 01:56 AM

How about widget for license key ? I mean box where there is text-field for email id and name which will generate license key for program once email is entered and confirmed ? By the way i failed to understand his complaint, he's angry because there is no-nagging lifetime key or he got no way to find license key ?

Title: Re: A piece of Sh**
Post by: housetier on January 18, 2011, 08:31 AM

I like the idea of multi-language instructions for license keys. We could make this a community effort, where people translate the English instructions into their native language.

Title: Re: A piece of Sh**
Post by: timns on January 18, 2011, 08:38 AM

The languages are a great idea.

Title: Re: A piece of Sh**
Post by: Renegade on January 18, 2011, 08:42 AM

Korean: ?? ???? ?

EDIT: It appears the language bug is still there.

Title: Re: A piece of Sh**
Post by: timns on January 18, 2011, 08:51 AM

Korean: ?? ???? ?

EDIT: It appears the language bug is still there.

-Renegade (January 18, 2011, 08:42 AM)

This Japanese text just pasted ok: ??????????????

EDIT: oh, snap

Title: Re: A piece of Sh**
Post by: worstje on January 18, 2011, 09:00 AM

Yeah, I think mouser 'fixed' it at one point in December.. and then we suddenly had a 'random questionmarks bug' when editing posts. I know I had that problem when putting in my readme.txt posts, which really got butchered by that since I use spaces for indentation in those. :)

So he had to undo the change since apparently spaces are used a bit more often than foreign languages (with non-standard latin characters) around here.

Title: Re: A piece of Sh**
Post by: phitsc on January 18, 2011, 09:00 AM

This Swiss German text works: Der Schöppelimunggi u der Houderebäseler si einischt schpät am Abe, wo scho der Schibützu durs Gochlimoos pfoderet het, über s Batzmättere Heigisch im Erpfetli zueglüffe u hei nang na gschtigelet u gschigöggelet, das me z Gotts Bäri hätt chönne meine, si sige nanger scheich.

:D

(yeah, I know, it's not funny for most of the dc community. It's the beginning of a fun story written by a famous Swiss comedian that sounds very Swiss German, but most of the words don't actually mean anything)

Title: Re: A piece of Sh**
Post by: housetier on January 18, 2011, 04:23 PM

I am somewhat familiar with Swiss German after living near Schopfheim for a couple of years, but indeed I understand only five words...

Sounds genuine Swiss German though.