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Main Area and Open Discussion => General Software Discussion => Topic started by: superboyac on March 13, 2009, 01:34 AM

Title: The Bat: Great program, terrible documentation and support
Post by: superboyac on March 13, 2009, 01:34 AM
I love the Bat as a client, I really do.  But it has terrible documentation for the most part, and a pretty unhelpful forum.

First of all, I think most people know that the help manual that comes with the program is just ok at best.  Yeah, most everything is in there, but for being such a poweruser program, it needs more details on all the options.  Every word that is defined in the program or options should be explained somewhere.

The forums.  Again, they're ok, but not good enough for a program of this complexity.  Mouser has done an unbelievable job with this forum, and I feel it's hands-down the best forum interface I've ever used.  The bat is mediocre.  Whatever.

Also, it seems to me that The Bat is quite slow in fixing little bugs or adding features.  I gladly paid for the recent upgrade, but didn't find it different at all.  Maybe it's all behind the scenes stuff (yes I know i can read the history).  Still, it's an awesome program.  I'm just saying, most poweruser programs like this have either very active forums with a lot of helpful people, and/or a manual that is very detailed and complete.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: rjbull on March 13, 2009, 07:14 AM
Do you mean you see TB!'s forum online, as per DC?  I take it as a mailing list.  My main problem with it is the sheer volume: not surprising, I suppose, for a program of TB!'s power and complexity.

Title: Re: The Bat: Great program, terrible documentation and support
Post by: Dormouse on March 13, 2009, 01:30 PM
I don't think I've ever tried to open the help file
Title: Re: The Bat: Great program, terrible documentation and support
Post by: superboyac on March 13, 2009, 01:58 PM
Do you mean you see TB!'s forum online, as per DC?  I take it as a mailing list.  My main problem with it is the sheer volume: not surprising, I suppose, for a program of TB!'s power and complexity.
Yeah, I was talking about their online forum.  I didn't know they had a mailing list.  I hate mailing lists.  but they also have the option to read it through a newsreader.
I'm trying to setup the gmane server in my newsreader, but it's not working.  Can someone walk me through this?
Title: Re: The Bat: Great program, terrible documentation and support
Post by: superboyac on March 13, 2009, 02:10 PM
Unbelievable...I think I was banned from the Bat forum!  All I did was start these threads:
http://www.ritlabs.com/en/forum/read.php?FID=4&TID=7223
http://www.ritlabs.com/en/forum/read.php?FID=4&TID=7222

I don't think I've ever been banned before from a forum!  Either I did something terribly wrong, or they are terribly sensitive to something i have no idea about.  Now I know why there is no good documentation in their forums...you're not allowed to ask anything.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: Darwin on March 13, 2009, 03:01 PM
There is a corollary to this, thougu, Aram: compare The Bat!'s documentation to the documentation provided for Directory Opus - they've gone in the other direction and have produced such a comprehensive users manual that it's VERY intimidating when you need to dip into it. So much so, that I've never really made much use of it, getting tips and pointers on their users forum instead. But then, I'm one of those people (men) that don't really like to use the instructions when I build things, either...  :o
Title: Re: The Bat: Great program, terrible documentation and support
Post by: Darwin on March 13, 2009, 03:03 PM
Wow - posted the above and then noted your latest post about being banned from the Bat! forums - how do you know/what makes you think you've been banned? The two posts you linked to are very innocuous  :huh:
Title: Re: The Bat: Great program, terrible documentation and support
Post by: superboyac on March 13, 2009, 03:47 PM
Wow - posted the above and then noted your latest post about being banned from the Bat! forums - how do you know/what makes you think you've been banned? The two posts you linked to are very innocuous  :huh:
I've been banned because now I can't create a new thread, reply to any threads, or even modify my own threads...with a message in red saying I don't have enough permission to do so.  I've been banned.

Then i saw their forum "rules":
http://www.ritlabs.com/en/forum/read.php?FID=4&TID=6975

Which are really stupid rules to have for a support forum.  Don't talk about bugs?!  That's just a dumb rule.

As far as Dopus, yes, it is rather intimidating.  But with them, at least they have a really nice forum where you can find answers relatively quickly.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: Darwin on March 13, 2009, 04:03 PM
Wow - posted the above and then noted your latest post about being banned from the Bat! forums - how do you know/what makes you think you've been banned? The two posts you linked to are very innocuous  :huh:
I've been banned because now I can't create a new thread, reply to any threads, or even modify my own threads...with a message in red saying I don't have enough permission to do so.  I've been banned.

Then i saw their forum "rules":
http://www.ritlabs.com/en/forum/read.php?FID=4&TID=6975

Which are really stupid rules to have for a support forum.  Don't talk about bugs?!  That's just a dumb rule.

As far as Dopus, yes, it is rather intimidating.  But with them, at least they have a really nice forum where you can find answers relatively quickly.

Agreed about the friendly fourm. Sorry about your experience with RitLabs - that SUCKS. Agree, too, that the forum rules are dumb. Has anyone contacted you? Seems a bit draconian to ban you for two such minor infractions. You don't even get a warning?
Title: Re: The Bat: Great program, terrible documentation and support
Post by: mahesh2k on March 13, 2009, 04:15 PM
What ? Superboyac- got pwned from "The-Bat forums"?  :o
Title: Re: The Bat: Great program, terrible documentation and support
Post by: cyberdiva on March 13, 2009, 07:03 PM
Good grief, Superboyac!  I don't even see how your innocuous and reasonable messages violated The Bat!'s forum rules.  I've thought from time to time of giving The Bat! another try, but the last thing I need is a forum where I can't ask questions and express opinions.  :down:
Title: Re: The Bat: Great program, terrible documentation and support
Post by: superboyac on March 13, 2009, 08:45 PM
Yeah, no warning or anything!  It wouldn't prevent me from buying the program, it's just annoying.  I like great software too much to not get it just to make a point.  At the end of the day, it's a good program.  But many people take into account these things before buying a program, so if I were them, I'd relax a little.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: Dormouse on March 14, 2009, 03:24 AM
For a lot of programs, I'd very much want a good forum, or some other reliable source of info and support. For TheBat!, I've never bothered except to check the forums occasionally after a new version is launched to see if it has stabilised yet and might be worth trying. I would think they get masses of critical comments at those times, so maybe there are a lot of posters who aren't banned but can't post anymore.

I suspect the post that gave offence was the MicroEd one. Doesn't matter to me one way or the other either, but I think someone there is very proud of it. At least they haven't deleted your posts, but it is never a good thing when developers limit negative comments on their forums beyond the point of removing insults, trolls, spammers etc.

As with Superboyac, it doesn't put me off using TheBat!, though it might if there were a program I found as good and had a much more supportive forum. TheBat's longevity would count for something even then though, so it might be 10 years before I switched.  :)
Title: Re: The Bat: Great program, terrible documentation and support
Post by: mouser on March 14, 2009, 06:52 AM
That's totally ridiculous if they banned you from the forum.. maybe you just triggered something that prevents one user from posting too many posts on the day they sign up, to prevent spammers?
Title: Re: The Bat: Great program, terrible documentation and support
Post by: superboyac on March 14, 2009, 02:53 PM
That's totally ridiculous if they banned you from the forum.. maybe you just triggered something that prevents one user from posting too many posts on the day they sign up, to prevent spammers?
That shouldn't be the case, since I signed up two years ago.  But maybe I posted twice in a few minutes and that triggered it.  But that still leaves me to wonder why no one responded.

On a related note, I was able to access their newsgroup/mailing list and it is VERY active.  Seems like all the important discussions happen in there.  A bit antiquated in my opinion, but it is a poweruser email program so i can understand why they gravitate towards using mailing lists and newsgroups.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: J-Mac on March 15, 2009, 01:40 PM
It does say in the rules the following:

In this forum, the users of The Bat! can communicate with each other to spread their positive attitude toward The Bat!, to share the experience in attaining different goals using The Bat!

Soooo.... they don't want anything posted there apparently that is not spreading your "positive attitude" about the bat.  What a crock! Talk about self-serving.

I can now add this as another reason I wouldn't even consider installing this thing on my machine! (I won't bother to go into all the others!)

Jim
Title: Re: The Bat: Great program, terrible documentation and support
Post by: J-Mac on March 15, 2009, 01:44 PM

On a related note, I was able to access their newsgroup/mailing list and it is VERY active.  Seems like all the important discussions happen in there.  A bit antiquated in my opinion, but it is a poweruser email program so i can understand why they gravitate towards using mailing lists and newsgroups.

?????!  I don't see the correlation at all. Poweruser programs use usenet and mailing lists?   ;D ;D ;D   I think not! Has nothing to do with whether a program is for, (Ahem!) "powerusers". To me it just indiciates that the developer of the program has probably been around computers for a long time and is accustomed to/more familiar and comfortable with such media.

Jim
Title: Re: The Bat: Great program, terrible documentation and support
Post by: superboyac on March 15, 2009, 08:25 PM
?????!  I don't see the correlation at all. Poweruser programs use usenet and mailing lists?   ;D ;D ;D   I think not! Has nothing to do with whether a program is for, (Ahem!) "powerusers". To me it just indiciates that the developer of the program has probably been around computers for a long time and is accustomed to/more familiar and comfortable with such media.

Jim
Yeah, I know...I've used all the different kinds of support methods over the years like mailing lists, forums, simple emails to the author.  The best BY FAR is an active forum as far as quickly finding information and resolving issues.  And for that matter, this DC forum is the best as far as interface and searching options and organization.  But I also know mouser has put in a lot of custom tweaks and effort to make it that way.

Mailing lists are a pain in the butt.  Sure, there's a lot of information in there, but it's hard to find something when you need it.  And because of that, it forces you to read a whole bunch of stuff you don't really care about.  Remember the days (about 10 years ago)?  I was on several mailing lists and it was just ridiculous.  I was in college and didn't have as many responsibilities so i had the tiime, but man, I had to read so much garbage every day.  No, forums are definitely the way to go.

But Jim, seriously, the Bat as a program is excellent.  I don't know what client I would use if it did not exist.  I used to use pegasus for years which is still pretty good.  but DC made me change.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: cyberdiva on March 15, 2009, 09:38 PM
Mailing lists are a pain in the butt.  Sure, there's a lot of information in there, but it's hard to find something when you need it.  And because of that, it forces you to read a whole bunch of stuff you don't really care about. 

I think this depends on the mailing list (by which I assume you mean a listserv).  Some listservs, especially those running LSoft Listserv software, have searchable logfiles that make finding information just as easy as on web forums.

But Jim, seriously, the Bat as a program is excellent.  I don't know what client I would use if it did not exist.  I used to use pegasus for years which is still pretty good.  but DC made me change.

Several years ago, when Mulberry seemed as if it was about to disappear, I tried several other email clients, including The Bat.  It had lots of attractive features, but unfortunately its IMAP support was disappointing, not nearly as good as that in Mulberry, Pegasus, or even Thunderbird.  I don't know whether the most recent version of The Bat offers improved IMAP support, but since Mulberry is still alive, I no longer feel any urgency about finding another email client.  And to be honest, your experience with The Bat's web forum really puts me off.  I want to be able to participate in a forum without feeling as if I have to watch every word and opinion I express.  So I guess for now I'm sticking with Mulberry, with Thunderbird and Pegasus available when I need them.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: superboyac on January 30, 2011, 10:51 PM
Some more complaints about the Bat's support.  I keep looking for a helpful, normal forum to figure shit out about the Bat, but there is nothing like that.  here's what I've found:

The actual Ritlabs forum:
This is the one on their website.  According to the rules, you can only say "positive" things about the Bat there.  Nothing else.  no bug reports, no support questions, nothing about beta.  Only "positive" remarks.  It's basically a forum to only give good testimontials for the program.  So the official forum is basically useless.  i doubt anyone goes there for anything...ever.  That's why it's not used.

The stupid mailing list (also accessed through usenet, if you prefer):
This is by far the most active place to discuss all things related to the Bat.  The only problem is that it's, well, really really antiquated.  We're talking early 90's technology here.  Either you use a listserv mailing list, which basically means people communicate through emails.  You subscribe and get tons of emails, or one large weekly mail.  Or if you don't like that, you can read/post through the newsgroups which mirrors the activity in the mailing list.  This is very insane.  Good luck searching for answers, or navigating through all the information.  Forums are really the way to go for stuff like this, if only the Bat would get with the times.  it would be great if they just allowed the Ritlabs forum to be used as a regular forum, open to everything so people can actually figure things out about the Bat.  Or give us a manual!  Something!  Good grief...

Now, I found this forum, called The Unofficial Bat Support Forums:
http://the-bat-forums.org
The problem with this forum is that nobody uses it.  It's great if people used it, but they don't.  It's a normal, modern forum, with all the features you would expect.  But because everyone that matters uses the mailing lists, nobody uses this.  So it's basically useless.

I have such a love/hate relationship with this program.  There are like 5 things that they never fix, and if they did, it would be awesome.  I can even show them exactly how to do it, and it wouldn't be that hard from a programmer's standpoint.  But as many of you know, the only features they have added in the past 5 years are very minor, and predominantly useless.  Why?  Because the only feedback they ever get is from the mailing list users.  And anyone who regularly participates on a mailing list is not a "normal" person.  That's not a criticism, what I mean is that they hardly have any sense about what is "easy" for normal people, and they don't care about buttons/UI as long as their keyboard shortcuts are working.  So you can't expect them to care about easy conveniences.  A version 5 is coming out, and I can almost assure you that there is going to be nothing noticeably different about the program.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: J-Mac on January 30, 2011, 11:06 PM
Usenet can actually be a terrific support method if it is used properly and well-covered by the developer. Of course that goes for regular software forums also. As for having to search for information on Usenet I have Agent Forte (though admittedly it is not currently installed - though I do have a current license). Agent is built specifically for Usenet groups - and nothing else. It has a built-in email program too but I never used it much. But for searching, building watches, filters, and marking posts for later reference, it is the best available. And with it Usenet can be pretty decent.   :)

Jim
Title: Re: The Bat: Great program, terrible documentation and support
Post by: superboyac on January 30, 2011, 11:19 PM
Usenet can actually be a terrific support method if it is used properly and well-covered by the developer. Of course that goes for regular software forums also. As for having to search for information on Usenet I have Agent Forte (though admittedly it is not currently installed - though I do have a current license). Agent is built specifically for Usenet groups - and nothing else. It has a built-in email program too but I never used it much. But for searching, building watches, filters, and marking posts for later reference, it is the best available. And with it Usenet can be pretty decent.   :)

Jim
yeah, back before forums became mainstream, I used Forte Agent a lot.  it was great for that.  But now, it doesn't make sense with all the conveniences available with regular forums.  Just look at this forum here, it's amazing...the way you can present content, search, and the interface is just amazing.  people come here and they don't have any frustrations mechanically, which is not the case in other forums.  newsgroups are horrible compared to forums.  I'm not saying they are bad in every way, but once you've tasted the forums, it's hard to go back to that.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: J-Mac on January 31, 2011, 12:08 AM
......But now, it doesn't make sense with all the conveniences available with regular forums. 

Unless, that is, the software you use and love is using Usenet only for their main support vehicle. Then it makes sense by necessity!

Jim
Title: Re: The Bat: Great program, terrible documentation and support
Post by: superboyac on January 31, 2011, 12:13 AM
......But now, it doesn't make sense with all the conveniences available with regular forums.

Unless, that is, the software you use and love is using Usenet only for their main support vehicle. Then it makes sense by necessity!

Jim
Well, if the question is "how do I get support for the Bat?", then yes, you are correct.

Now, if the question is "How do we set up a support system where more than 5% of our userbase will want to use it...ever?"  Then the answer is definitely not usenet.  To me, it's clear that the Bat developers have no real intention to help their users figure out the program.  You don't go this long without a user manual if you did.  Same with the forums and all that.  Now, they have this trouble ticket support system, which is ok, but the problem there is that other users can search the questions and solutions that have gone through there.  But at least they have solved all of my few issues with that system.  But if they just had a forum, it would be soooo much better.  or a manual!  Give us something!
Title: Re: The Bat: Great program, terrible documentation and support
Post by: superboyac on January 31, 2011, 09:49 AM
OK, I found another forum:
http://www.batboard.net/index.php?page=Portal

It actually looks like a good, active forum.  Problem?  it's not english!  Son of a !@#. 
Title: Re: The Bat: Great program, terrible documentation and support
Post by: superboyac on January 31, 2011, 10:31 AM
I just tried version 5 beta.  Just as I suspected.  There are NO attempts to fix anything that most people would notice.  Seriously, I don't think anyone can tell the difference between version 3 and version 5.

So MicroEd, that fantastic text editor that is supposed to be the greatest thing in the world, well, same old annoyances still exist.  For example, microed has the following options:
Automatic Wrapping
Automatic Formatting

I turn both of those one.  I paste a paragraph into Microed, and what does it look like?  See below:
[ You are not allowed to view attachments ]

So that's automatic wrapping and/or formatting?  So to get that to look like a normal paragraph, I have to do the stupid Alt-L thing, and I get:
[ You are not allowed to view attachments ]

And finally, to get it to look normal, I have to scroll to the left:
[ You are not allowed to view attachments ]

So my question is, what are the developers doing?  I mean, are we ever going to be able to fix the basics.  Stuff like the editor, manual, etc.?  Shouldn't they address those before adding some weird little feature for a particular template thing or whatever they are doing?

Title: Re: The Bat: Great program, terrible documentation and support
Post by: skwire on January 31, 2011, 10:41 AM
I'm going to guess that auto-wrap and auto-format are not designed to work with pasted blocks of text.  My email client is the same way but it doesn't bother me.  I just highlight, hit one hotkey and it's formatted.  No big deal.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: superboyac on January 31, 2011, 10:45 AM
I'm going to guess that auto-wrap and auto-format are not designed to work with pasted blocks of text.  My email client is the same way but it doesn't bother me.  I just highlight, hit one hotkey and it's formatted.  No big deal.
yes, but why can't they just fix it?  Why add an auto-wrapping feature and do a half-ass job of it.  So by adding an auto-wrap feature, they are basically saying, "well, it auto-wraps for some things, and not for others".  They should call it "automatic wrapping sometimes".

Ah...screw Microed.  I'm just going to use the windows plain text editor mode.  The only thing i like about microed is that the color formatting that's automatic gets applied as you type.  In Windows mode, sometimes the formatting doesn't work all that well.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: skwire on January 31, 2011, 10:55 AM
yes, but why can't they just fix it?

In my case, I like that my client doesn't auto-format pasted blocks because there are plenty of times I don't want the pasted block formatted.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: superboyac on January 31, 2011, 11:02 AM
Let's see what the bat's customer service is like:
[ You are not allowed to view attachments ]
So that means about 1200 feature requests have been made, and less than 200 of them have even been looked at.  Same goes for just the other items below it.  it seems like they just close issues without doing much.  This program seriously has not changed much over the years.  Anything they modify or fix are tiny little things here and there, such as:
"The main improvement of the new version is a significant speed up of message retrieving via POP3 servers".
Oh yay!  So they will fix that, but not the editor, which is what all users are dealing with 90% of the time while on the Bat.  It's basically the heart of the program.  it's email, after all, what else are you doing other than reading/writing emails?!


By the way, on their website in the news, I found the following quotes:
RITLabs had proven its supremacy once again
Supremacy in what exactly?  Yes, it's a great email program.  But it's hardly popular or even recognizable by most people.  I'm sure making it a little easier to use with a manual and good support would make that statement a little more true.

Early 2010 for RITLabs is rich in innovations. Freshly launched The Bat! 4.2.23 brings quite a number of improvements and fixes.
Oh yeah?  What could they be?  let's take a look:
01/26/2010
  • "Do nothing" option for the "Watch and send files" Scheduler's action to control execution of other actions
  • Improved speed of handling folder names. This may be noticeable on very large folder trees
  • Changed DEP detection algorithm for the operating systems prior to Windows Vista (e.g. for Windows XP with SP3 and Windows Server 2003)
  • If there were an invalid birthday date stored in the address book, The Bat! did only report error "invalid argument to date encode", without further clarification for the user what might have caused the error. Now more detailed information is given.
  • [-] Clicking the "How to register" menu item have caused the "File not found" error message
    [-] (#0007845) Error Message when exiting "save as" in Graphic Viewer
    [-] (#0007852) An error after dropping a dragged attachment to a Windows desktop
    [-] The Certificate Selection window and Certificate Search Results windows did save the coordinates to a wrong location in Registry
    [-] (#0007844) Font family not set in HTML mail
    [-] (#0007859) After renaming an account, folder structure is not saved
Great.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: superboyac on January 31, 2011, 11:06 AM
yes, but why can't they just fix it?

In my case, I like that my client doesn't auto-format pasted blocks because there are plenty of times I don't want the pasted block formatted.
I understand your preference.  I'm not saying one is better than the other.  But to refuse to make the editor behave like any normal Windows text editor seems odd.  Look, they've already added the automatic wrapping feature.  Obviously it's something they considered and decided to implement.  So why not just finish the job?  Why leave it half finished?  The questions is not "Is wrapping a good thing?".  The question is "If we're going to have automatic wrapping, shouldn't it work even when text is pasted in?  Or should it only work as you type?"
Title: Re: The Bat: Great program, terrible documentation and support
Post by: rjbull on January 31, 2011, 02:08 PM
The actual Ritlabs forum:
This is the one on their website.  According to the rules, you can only say "positive" things about the Bat there.  Nothing else.  no bug reports, no support questions, nothing about beta.  Only "positive" remarks.

Something close to that was the original basis for my public spat with Bartels Media over Phrase Express.  In both cases, the respective company's attitudes are strange and pointless - because both programs are very good to excellent of their type.  The companies should have broad enough shoulders to carry comments and criticism, especially when it isn't even hostile criticism.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: rjbull on January 31, 2011, 02:09 PM
If we're going to have automatic wrapping, shouldn't it work even when text is pasted in?  Or should it only work as you type?"

I'd have thought it was a case of offering both "Paste" and "Paste Special" commands for without/with formatting.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: superboyac on January 31, 2011, 02:41 PM
It's nothing like that.  The problem simply is that the automatic wordwrap doesn't happen for pasted paragraphs because they missed that initially and now they just don't care to add it.  I've told them exactly how to do it and their response is:
I am sorry to say, but this is not a bug, it's a feature of MicroEd. Auto-Format works that way for years and we do not intend to change that...
Title: Re: The Bat: Great program, terrible documentation and support
Post by: vizacc on February 24, 2011, 02:54 AM
Some time ago, I decided to get a Mac and lose all those expensive Windows apps.

It took a while to migrate 50,000 email messages from a whole load of folders in TheBat, Outlook, ThunderBird and Outlook Express to Mac Mail. I'd say I lost maybe 5,000 emails or maybe 10,000 emails when I used Outlook Express and ThunderBird :(

Ever since I used MacMail:
- I got a working address-book that syncs with my iPad, iPhone, Google, Yahoo and LAN here. No more Windows Address book problems!
- I never lost a sync or contact for past 6 months
- Email backup: almost automatic...
- There's a script to do remove duplicates, remove attachments, tag folders
- Automatic syncing between iPhone, iPad
- never had to bother with those WinMail.dat or HTML spam or EXE attachments ever
- There's tagging, color tagging,
- Working to-do lists,
- Calendar that syncs with Google, Yahoo.
- automatic filing with intelligence
- brilliant search feature
- IMAP compatibility. I can use Exchange with MacMail too

I especially like Mail, To-do list, Reminders and Calendar API integration system-wide.  :-*
Title: Re: The Bat: Great program, terrible documentation and support
Post by: superboyac on February 24, 2011, 08:43 AM
Some time ago, I decided to get a Mac and lose all those expensive Windows apps.

It took a while to migrate 50,000 email messages from a whole load of folders in TheBat, Outlook, ThunderBird and Outlook Express to Mac Mail. I'd say I lost maybe 5,000 emails or maybe 10,000 emails when I used Outlook Express and ThunderBird :(

Ever since I used MacMail:
- I got a working address-book that syncs with my iPad, iPhone, Google, Yahoo and LAN here. No more Windows Address book problems!
- I never lost a sync or contact for past 6 months
- Email backup: almost automatic...
- There's a script to do remove duplicates, remove attachments, tag folders
- Automatic syncing between iPhone, iPad
- never had to bother with those WinMail.dat or HTML spam or EXE attachments ever
- There's tagging, color tagging,
- Working to-do lists,
- Calendar that syncs with Google, Yahoo.
- automatic filing with intelligence
- brilliant search feature
- IMAP compatibility. I can use Exchange with MacMail too

I especially like Mail, To-do list, Reminders and Calendar API integration system-wide.  :-*
I hear you.  A lot of PC developers don't care to make life easy for the end user.  They want to add features features and more features, and often ignore the little things that just make life a little easier.  I still often wonder what significant improvements/fixes the Bat has done in the last 5 years, and it's not much.  They still refuse to have a true forum, they don't fix any of the issues with MicroED that have been there for years.  They still don't have ANY documentation for anything.  It's funny; they have a Quick Templates feature that is very powerful, and it has its own syntax, it's basically a programming language.  Is there any documentation for this language?  Nope.  You just have to figure it out.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: J-Mac on February 24, 2011, 12:02 PM
That does sound nice vizacc. Shame it isn't available on Windows.

Thank you.

Jim
Title: Re: The Bat: Great program, terrible documentation and support
Post by: vizacc on February 24, 2011, 12:38 PM
I hear you.  A lot of PC developers don't care to make life easy for the end user. 

Previously I used to do same, add feature upon feature without thinking... after I got a Mac and saw how they did things, I felt lot of difference how I did it vs. how they do it.

It was eye opening experience into usability vs. what you think the customer should do.

This leads to worse and worse Windows software that costs US$249, US$99, US$149 with developers saying they have very few sales, slow sales or non-existent sales...

While Mac OSX software sells for US$1, US$2, US$4, US$9.99, US$14.99 and amazingly, most of these developers earn hundreds of thousands a month just making their product well designed and simple to use.

Title: Re: The Bat: Great program, terrible documentation and support
Post by: superboyac on February 24, 2011, 01:11 PM
vizacc, firstly, is that the Terminator 3 chick?  She was bad ass.  Some of my favorite action scenes in that movie.

And about PC and Mac software, you are correct.  As far as money and business go, a lot of PC developers are shooting themselves in the foot.  It's not entirely their fault.  40hz's historical explanation today is very revealing and thought provoking.  The culture has already been long established with Windows software: more features are good good good.  Making things elegant and easy is ignored.  I don't think the developers think making things easy is bad, necessarily, but they ignore the need for it.  We pc users operate under the assumption that clicking around in windows and figuring out how a program works is a very intuitive, easy thing for everyone.  It's not.  Often times, what is happening is that the users and developers are getting a big kick out of interesting, but largely insignificant features being added to the program.  But they are not demanding that the everyday functions be improved or streamlined.  So little annoyances in programs remain version after version.

That's why I keep insisting that there's a good business opportunity out there for a developer who decides to address these issues.  There is a demand for this stuff, but who is the one that is going to fill the need AND make a living doing so?
Title: Re: The Bat: Great program, terrible documentation and support
Post by: JavaJones on February 24, 2011, 01:45 PM
The reason the percentage of PC developers who make lots of money is less than the percentage of Mac developers is because *there are way more developers on PCs*. There's a lot more competition. It's not so much about the price of the apps as that the income tends to be distributed among many possible competitors. On a Mac you may have one or two options for a particular tool, and so even if it only costs $10, 1000's of people are buying it. On a PC I have literally 100s of options for almost every single app I can think of, many of which are even free. Less freeware on the Mac side I find too (though certainly there is lots of freeware too).

But really the PC software market just dwarfs the Mac market in terms of overall revenue. Most of the huge, profitable software companies are either Windows-specific or Windows-driven.

- Oshyan
Title: Re: The Bat: Great program, terrible documentation and support
Post by: tomos on February 24, 2011, 02:24 PM
40hz's historical explanation today is very revealing and thought provoking.

where's that ? :)
Title: Re: The Bat: Great program, terrible documentation and support
Post by: J-Mac on February 24, 2011, 03:41 PM
40hz's historical explanation today is very revealing and thought provoking.

where's that ? :)

Yeah - I've been looking around for it too!

Jim
Oops - think I found it; the Ubuntu thread here (https://www.donationcoder.com/forum/index.php?topic=25820.msg238528#msg238528).
Title: Re: The Bat: Great program, terrible documentation and support
Post by: vizacc on February 24, 2011, 08:25 PM
vizacc, firstly, is that the Terminator 3 chick?  She was bad ass.

Yes, that is her. I am female and I think Kristanna Loken makes great role model for the younger generation.

Let's get back to topic... I used to use TheBat, Outlook, and formerly OutlookExpress and Thunderbird.

The biggest gripe about OutlookExpress is there is no backup. In the past, you could simply copy files from the \OutlookExpress\{GUID} directory to make backup until Windows XP came out, then you could not copy the files, OutlookExpress simply won't recognize the extra directories when you add extra files to the directory (TheBat does). OutlookExpress is so prone to viruses and auto-execution, auto-sending in the "Outbox" and lack of spell checker. In Vista, they renamed Outlook Express to Windows Mail but it was soooo slow after you have about ~10,000 emails and no easy way to move them to another computer. Sure... there's utilities like Outlook Express Backup or Outlook Express recovery but most of them don't work and you end up with lost email :(

ThunderBird is more of a work-in-progress and I disliked it when I update ThunderBird and lose all emails because of incompatibility between versions.  :(

The biggest gripe with TheBat is IMAP incompatibility, inability to send well-formatted email, editor problems (as discussed on this thread), inability to specify intelligent rules, tagging, folder issues, account issues.

The number one issue isn't due to TheBat itself - it's problem with IMAP compatibility. Suppose you have a Windows Exchange Server and 20 users on the network with mobile devices and these users want BlackBerry/iPhone/iPad/Android to play friendly with TheBat. Oops, nobody think about sync ability.

I cannot understand why TheBat has so many issues with Exchange and program inflexibility - such as moving IMAP folders, creating invalid IMAP folders, cannot retrieve emails or number of emails does not match number count on folder.

TheBat specific features, like color grouping does not persist into IMAP. Then you lose color grouping feature unless you take your email off-line.

There are rules in TheBat where email goes to different folders. Nobody think about a "review" feature where everything is the InBox, you click on a button and it auto-file it to the correct folder after guessing what you by previously moving email.

There is export issue. Select export message. What do you get? - MSG, EML and Unix Mailbox. Select "import message" - there's a mailbox import wizard to take all your email from Outlook, OutlookExpress, and other email systems. It feels like once you have your emails in TheBat, the developers didn't think about synchronization to other devices or server-based solutions. Did anyone think about export to Android or Nokia phone?

There's TheBat backup which is fine, but no server-based email backup solution, or archiving or even web-based solution. Once I got a Mac server, I replaced the very expensive Exchange Server with Mac Mail Server which was at least US$5,000 in savings.  :tellme:

The MicroEd editor is famous at making your text break or add annoying spaces in-between. I don't know why they think this is a good feature  :(

TheBat has much going for it...

MacMail comes with considerably less features but seems to play nice with IMAP/Exchange, in-box review feature, colored emails that persists into IMAP, tagging @done, @todo, keywords, to-do list feature which persist into Android or Nokia or even iPhone or iPad.

I'm not asking for much. All I wanted is a simple straight-forward way to get my email archived, selected folders on-line (to sync with iPad, iPhone), working address-book, calendar and to-do list.

From emails, I need to create to-do entries, mark appointments or deadlines, get things done and have 10 years of emails I can look back into.

Take a look at the iPad or iPhone email client. It has much, much fewer features but makes an amazing email client.

Then go back to TheBat and wonder why the developers cannot focus their time on the features everyone wants instead of adding new features without much reasoning or thought and new versions every two or so years...



Title: Re: The Bat: Great program, terrible documentation and support
Post by: superboyac on February 24, 2011, 09:49 PM
great post, vizaac.  I don't know anything about Loken other than Terminator.  I'll have to read what makes her so special.  I haven't even hear of her since.

Some of your great points:
The MicroEd editor is famous at making your text break or add annoying spaces in-between. I don't know why they think this is a good feature  Sad
exactly.  They think it's a good feature because the only people they pay attention to are the beta testers on usenet, who are not exactly representative of people who like to make things easy.  Also, they just don't seem to care about really developing the software.  It seems like the code has remained pretty much the same for years, and very very minimal effort has been put in between versions.  I bet the programmers spend a few hours a year here and there doing stuff.  All the feature requests go unanswered.  The list bugfixes and new features that I have to assume is just the simplest, easiest things to add.

Did anyone think about export to Android or Nokia phone?
They will NEVER do this.  Waaay too much work for them.  they have difficulty adding a checkbox in the options menu, there's no way there going to do something like that.  only minor things will be modified.

Take a look at the iPad or iPhone email client. It has much, much fewer features but makes an amazing email client.

Then go back to TheBat and wonder why the developers cannot focus their time on the features everyone wants instead of adding new features without much reasoning or thought and new versions every two or so years...
yup.  Surprisingly, Apple tries to give an experience that a NORMAL person will enjoy.  The Bat tries to give an experience that will only be enjoyed by those who consider usenet as their preferred forum-type communication.  People who get really mad when you top-post.  People who get really really really mad if you don't do the proper dash-dash-space-enter delimiter for signatures.  That's who the Bat developers listen to.  If you want, say, the editor to work well...meaning the place where you write emails and spend 90% of your time while you're in the program...you will be ignored.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: vizacc on February 24, 2011, 10:36 PM
It goes with other software too...

Take Trillian for example and how it has gone from the simple IM client to the mega-IM client with all bells and whistles... while getting slower, more bloated, more annoyingly colorful, seems to forget all your settings, has 101 features you don't need... and look at Audium for Mac.

You could drive yourself nuts over looking for that feature Trillian has to make it look normal and non-distracting or spend ages wondering wading through the plug-in list. Same goes for MSN Messenger. The latest version of MSN Messenger (v9) is just plain horrible and what were the developers thinking??

Same goes for some of the ShareWare/ASP developer software. They added so many features and then complain nobody buys their product.

Take any average image editor for sale - for Mac and for Windows. The Mac image editor is simply elegant, has almost everything you want (vector graphics, editable annotations, call-outs, shapes, human-usable image transformations, usable clip-art, human-usable features - like various wooden photo-frames, oil-paint feature and so on) Then look at Windows image editor - it looks like it was designed for zombies or has so many useless features...  :(


Title: Re: The Bat: Great program, terrible documentation and support
Post by: superboyac on February 25, 2011, 08:48 AM
The Mac image editor is simply elegant
Yup, that's my new favorite word.  I hate sounding like a fanboy, because I am SO not.  But when it comes to interface, Apple beats pc software most of the time, and it's not even close.  Now, windows users will say "But we can do more, and windows stuff is more powerful"  which is true.  But from a business perspective, interface is what sells, not powerful features.  Powerful features sell to people like us who are hardcore software powerusers, and have a lifetime of experience with computers, but we only represent a very small number of sales.  But if you want to sell the maximum number of programs, you HAVE to make sure the interface is easy and is giving people what they want...i.e. what Apple does. Now, if you don't want to sell a lot but just want a powerful program, then you don't need to worry about it, which seems to be the attitude of most pc developers.  But if I hear that developers are wondering why their stuff doesn't sell more, all I can do is smirk and think "Look, if you want to sell more, you have to give people what they want.  Not what you think they should want."
Title: Re: The Bat: Great program, terrible documentation and support
Post by: vizacc on February 25, 2011, 10:21 AM
It makes you re-think how to write software...

For instance,
- are all those toolbars really necessary?
- are all those fancy buttons really necessary?
- does the customer need this feature? should it be designed in a better way? ...

Windows is going in complete opposite direction than Mac. There are so many technologies and UI interfaces for Windows - MFC, NET, WPF, Silverlight, Flash, RIA, Restful interfaces, browser interface, SOAP, Ajax and probably a dozen more UI toolkits for Windows...

Then look at the way how iPad and Mac OSX apps are developed. Then you say,
WTF were you doing all that time writing software without thinking about the user??


Title: Re: The Bat: Great program, terrible documentation and support
Post by: superboyac on February 25, 2011, 11:19 AM
It makes you re-think how to write software...

For instance,
- are all those toolbars really necessary?
- are all those fancy buttons really necessary?
- does the customer need this feature? should it be designed in a better way? ...

Windows is going in complete opposite direction than Mac. There are so many technologies and UI interfaces for Windows - MFC, NET, WPF, Silverlight, Flash, RIA, Restful interfaces, browser interface, SOAP, Ajax and probably a dozen more UI toolkits for Windows...

Then look at the way how iPad and Mac OSX apps are developed. Then you say,
WTF were you doing all that time writing software without thinking about the user??
True.  I actually don't blame Microsoft as much as the developers.  The way I see it, we need Microsoft to do their OS the way they do.  In fact I think Windows OS is brilliant and don't have a lot of complaints about it.  Windows provides an environment where developers can pretty much do anything (unlike Apple).  The problem is the developers don't know how to wrangle in that complete freedom.  They need to take all that development freedom and present it to the user in an easy way.  That' why I get totally turned off by programs that like to use a lot of command line features to do their functions (i.e. The Bat's quick templates).  Instead, they should spend a little extra time and create some buttons, windows, and visual elements that turn that programming language into something that is easy to grasp and work with.  I mean, how far do we go?  If people were comfortable using command line stuff, they'd be comfortable just coding things themselves.  So if you truly want to help the average user accomplish a task, you take your expertise (programming) and convert that into something that is general and universal...buttons, icons, etc.

That's I get super pissed off when I tell the Bat developers that their word wrap in Microed doesn't work.  They say, "well just press Ctrl-L whenever it doesn't work".  The problem with that is most windows users don't think about word wrapping, it just happens.  Now, I have to always be thinking about word wrapping.  It's fucking annoying.  imagine if, as I'm typing this post, I had to remember to press a keyboard shortcut to make sure things get wrapped, otherwise each paragraph would be one long line.  It's not right, it's almost mean.  They are saying, I don't care about you kind of people...which is most of the people.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: vizacc on February 25, 2011, 11:46 AM

annoying

I dunno, but they might want to look what iPad, MacMail, Android Mail, GMail and how others do it, but

---
shhhh!!! it's a secret  :P

Title: Re: The Bat: Great program, terrible documentation and support
Post by: timns on February 25, 2011, 11:50 AM
Can this Bat of yours be customised, plug-in'd or otherwise extended? If so there may be a way to shoehorn in a better editor while retaining all the other fine features of the program.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: superboyac on February 25, 2011, 12:10 PM
Can this Bat of yours be customised, plug-in'd or otherwise extended? If so there may be a way to shoehorn in a better editor while retaining all the other fine features of the program.
You can write plugins, but very very few people have.  One of the best ones is AntiSpamSniper, which I love.  Great example of how to properly program something.  I doubt you can easily write something to replace the editor without it being klunky.  I mean, to the Bat's credit, they offer the plain Windows editor as an option, which I use.  But I miss some of the coloring features in Microed if you do that.  but I stick to it because the wordwrapping works.

But back to the plugins question, the real problem is that the Bat developers just don't spend much time developing the program.  So if you tried writing a plugin, you'd start wondering how to tie it into the application, and you'd need documentation and support form the developers.  but you wouldn't get any.  There isn't even basic documentation about using the program, there's going to be no documentation for developers.  You can't even communicate with them by email.  You have to use their bugtracking system.  So that means when you ask a question, you'll wait a day before a response.  And if you have a followup, another day, etc.  So a simple question that could be taken care of in an hour or two by bouncing emails back and forth, now takes a few days.  So you just won't be able to figure anything out.  And if you want a community to talk to, the only real option is the usenet forum, which means only a very select kind of people will be there, so it probably won't be too helpful.

The Bat has just set up a system that isolates themselves from the community.  No emailing, no discussions, nothing.  It's clear their goal is to spend as little time as possible to keep the program merely functioning.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: Armando on February 25, 2011, 03:44 PM
[slightly off-topic]

"Windows coders" (whatever that means) are basically a tad stupid and incompetent, while "Apple coders"  (whatever that means) are superior beings who magically just know how to do elegant and intuitive things right.


Since we're sharing anecdotes, I'll share a few of my own.


----

I remember using the calendar app on my gf's mac a few years ago. I felt severely limited. It was also slow and ugly (to me... obviously... others might feel differently).  :) I was so happy to get my Outlook 2003 back. So flexible and powerful, speedy and relatively light on resources (yup... and I'm well over 1 GB pf data). Not perfect, of course.

----

There's one application I really dislike but which I need to keep because I own an ipod Touch (which I like, btw) : iTunes. It's slooooow (semi-objective statement). It's heavy (semi-objective statement). It does a million things (objective statement... heck : I can install apps using itunes, buy stuff on the web, browse, etc.). I have to image my whole C: drive everytime I update the monster in fear that it'll break something (it does almost everytime, believe it or not). And yet... it's from Apple, king/queen of elegance and intuitiveness (according to marketing and forum posts here and there). Frankly I don't like it... Your opinion may vary.

----

Don't get me started on intuitiveness and elegance in general. Hard to define buzzwords. You see, I find my coffee cup elegant, but you might not. And my girl friend certainly doesn't either. And, you know what, while I find her quite elegant, I wouldn't drink in her cup either...  :)  Absolutely no pun intended. Please.

----

The grass is always grayer on the other side.

[/slightly off-topic]
Title: Re: The Bat: Great program, terrible documentation and support
Post by: superboyac on February 25, 2011, 04:57 PM
I think it's on-topic, Armando!  Yes, you bring up the subjectivity in all of this.  Don't get me wrong, I'm not really praising Apple programs on the whole.  Whether or not we agree about elegance, I think it's clear that Apple programs are going to be generally more intuitive than their pc analogues.  I'm not saying their programs are better; if they were, I'd be using them.  But I need the power and flexibility, so I stick to Windows stuff.  What I'm trying to push for is a nicer marriage between ease of use and power than I see (generally) today.  Programs like Editpad do a good job of this.  So do mouser's programs.  I do think Windows offers an environment where this can be accomplished more so than Apple.  Why?  Because Windows doesn't place as many restrictions...even if those restrictions naturally tend simpler, easier programs.  You won't find a lot of good, powerful alternatives for programs on Apple, but you will find several with Windows.  THe price we pay is usually more complicated interfaces and more difficulty learning how to use.  Some of this may be unsolvable.  Maybe you just can't have all this freedom and power without expecting a little complexity along the way.
So I'm in no way defending one or the other.  However, with the Bat, i think they are extreme enough to warrant some criticism.

Spoiler
On a related note, I do believe that elegance and beauty are not entirely subjective; I do believe that it is largely universal.  But that's a philosophical road I'd rather not go down!

Title: Re: The Bat: Great program, terrible documentation and support
Post by: JavaJones on February 26, 2011, 01:29 AM
One thing I can categorically disagree with is that Apple's way sells more software. Clearly the actual OS and software markets disagree. Oh, yes, of course there is the fact that Mac OS and software only work on comparatively expensive Macs (maybe not feature-for-feature expensive anymore, but the minimum cost to enter is still high). But that too is part of Apple's way, and part of what makes their way a "success" (despite having less than 10% of the computer market). Like it or not the "complex", "ugly" Windows way is actually way more popular than the Mac "our way or the highway" approach.

I also have to say I find all this discussion about Apple elegance a tad ironic given that it's in a thread about The Bat which, from my 2 or so years of using it a few years back, is one of *the* most *hardcore*, non-Apple-ish apps there is. You know what's a lot more Apple than The Bat? Gmail. Or heck, even Thunderbird (but only by comparison to The Bat; Tbird still needs a lot of polish). Whenever someone talks about their need for The Bat and how they love it except for all its problems, I can't help but think of an abusive relationship. As in those cases I wonder, what exactly are you (in this case "the user") getting out of it? What makes The Bat so much better than Gmail, Thunderbird, or heck the Mac mail app you seem to love (but mysteriously aren't using instead of The Bat)?

Edit: I say this about The Bat as a purchaser and former user of it who successfully converted to Gmail and hasn't looked back. I thought I needed massive power and flexibility too. Turned out all I needed was to find the right system that worked for me, despite its many limitations (and yes there are things I miss in Gmail or that bug me, but less than The Bat by far; I find GMail at least a pleasure to use on a day-to-day basis). In a way I kind of found my own Apple-style app in Gmail, with a focus in fast, easy to use, intuitive, but with fewer compromises and more creativity (e.g. labels, labs).

- Oshyan
Title: Re: The Bat: Great program, terrible documentation and support
Post by: superboyac on February 26, 2011, 01:52 AM
At this point, you're right, it is a love/hate relationship with the Bat.  The reason why I use the bat is because i need to have all of my emails stored locally on my harddrive.   There is no better program for that than the bat.  I also prefer standalone apps over cloud apps.  I am very much against cloud apps because I don't have complete control, like I do with local programs and files.  I hesitated for a long time before using google's services online.  And I've been very happy with Google's services, but I don't think I'll ever commit entirely to them.  I treat it the same way i treat my ipad: a convenience.  It's a convenient way to get my email no matter where I am.  But my homebase is still the Bat.

I know I can be super duper critical at times, but it's usually because I care a lot about the program, not really because I'm trying to be an asshole about it.  I wouldn't discuss it this much if I didn't care.  I like the Bat a lot, and I feel it has the opportunity to fix a lot of holes it has, and make it a tremendously awesome application.  It really doesn't have to be hardcore at all.  It's an email application.  It's a matter of spending time and money, and putting in buttons and conveniences.

I also know I'm on an Apple kick lately, that's why it keeps creeping into my posts.  I think the disconnect between myself and a lot of other users here is that..well...I make a big deal out of what most people here consider insignificant things.  i know this. That's why it makes me sound like a douchebag.  I have nothing to say to that, it's true, what can I say?  I know I can just "let it go", and not expect everything to be perfect.  I just feel compelled to point it out a lot.  believe me, I'm constantly criticized for this.  The thing is, like the rest of life, it's both my strength and weakness.  It makes me sound like a douche, but it also has led to the talents I have.  So I don't fight it too much anymore, but I will apologize for offending people, because that is not my goal.

Back to the point, I'm very very obsessive about having ALL of my data in my control.  I doubt many people here have gone to the extremes that I have to do that, especially on a personal level (not for work).  I think it defines me as a computer user.  I wouldn't even care about Windows and Apple if I were not obsessive about my data.  Anyway, someone called me defensive yesterday...I think he's right!
Title: Re: The Bat: Great program, terrible documentation and support
Post by: JavaJones on February 26, 2011, 02:16 AM
Sure, I can understand the desire to have control of your data. The question is what does that mean to you? Does it mean "in a format I can easily convert to other formats if desired"? Does it mean "easily backed up"? Does it mean "not on someone else's server ever, for security reasons"? (in which case you're basically screwed when it comes to email)

I'm sure I'm never going to change your mind, but I keep wondering exactly why The Bat is *the* solution to your problems.

- Oshyan
Title: Re: The Bat: Great program, terrible documentation and support
Post by: superboyac on February 26, 2011, 02:39 AM
yes, yes, and yes.  I never want my stuff on other people's servers.  At least, not exculsively.  I must have my own copies here locally, so that I can back it up and all that.  I've written here about my backup methods, which are somehwat extreme for an individual user.  I must have spent thousands of dollars on it...and this is not even for my business!  The bat, despite my complaints, is probably the only program that has the power necessary for me to be comfortable with the future of all my life's emails.  The only other one that I used to use is Pegasus mail, but I switched to the Bat after I came to DC.  One great thing about the Bat is that you probably don't have to worry about the future of your data.  The way they've done it almost guarantees that you'll be able to get whatever you need out of it if things change later.

But it really comes down to keeping my data locally.  Seriously, if not for that, I probably wouldn't even use Windows.  If I did not care about my files and folders in an obsessive way, there is no way I'd even care about computers that much.  I don't care about operating systems, I don't care about gadgets and software (other than the "cool" factor).  i wouldn't care if things were cloud or not.  I'd be like my friends who just use whatever is there.  The same way i am with cell phones.  I could care less about losing all the data on my phone or my ipad.  So I just use them because I have to.  But the pc is where my life is basically stored.  So that's why I have this love/hate thing going on.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: timns on February 26, 2011, 11:56 AM
Actually, I'm with you, superboy. I have to have all my data locally. I would never, ever, trust my (or my company's data) on some server out there on the interwebs. What if they are hacked? What if they catch fire? What if my internet connection goes down? What if a disgruntled employee erases random data? What if they have a hardware failure and restore an older backup? What if they are DDOSed? What if they suddenly raise their rates by 10x?

All of that I believe is covered here by me personally with a UPS, shadowing, and off-site daily backup.

Plus, I do so hate going to some website to run an 'app' - for me, an application launches instantly on my desktop.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: Armando on February 26, 2011, 12:52 PM
I understand too the need to have all data locally. I do exactly the same.

But what do you need to do with your email, apart from classifying, sorting, filtering, searching and finding info in it?

Like many others I have my Google account (and others) synced with Outlook 2003. Never have a problem. And I back up my pst file everyday.

I use Windows Search to index my outlook stuff. I find everything, anything... in a flash. Same for my contacts, calendar etc. The cool thing when using Outlook is that you can also more easily use several handy features, like the "mail merge" function in MS Word (a great and not known enough feature), using your various outlook contact lists.

Oh, and everything in Outlook is easily exportable. You could even export all your emails to Gmail via imap (e.g. : for online backup purpose, if you trust Google).
Title: Re: The Bat: Great program, terrible documentation and support
Post by: timns on February 26, 2011, 01:31 PM
I understand too the need to have all data locally. I do exactly the same.

But what do you need to do with your email, apart from classifying, sorting, filtering, searching and finding info in it?

Classify, sort, filter, search and find info in it - all the way back to 1995. I don't use Outlook, and if I only want to search my email, I find Thunderbird's searching ideal. I would not be happy having all of my email archive anywhere but on my local drive. It's over 4gb.

Title: Re: The Bat: Great program, terrible documentation and support
Post by: JavaJones on February 26, 2011, 05:04 PM
There are ways to backup Gmail. Other than the "local storage" issue, it answers all the other concerns as far as I can see. *shrug*

- Oshyan
Title: Re: The Bat: Great program, terrible documentation and support
Post by: timns on February 26, 2011, 05:16 PM
There are ways to backup Gmail. Other than the "local storage" issue, it answers all the other concerns as far as I can see. *shrug*

- Oshyan

Yes, and sorry to be off-topic. But I don't want to use gmail. Admittedly we do weird things with email here, and it's not stuff that we'd achive on google's servers. I'm sure cloud storage is excellent for most people. But we're not most people, and I even forgot to mention we have NDA's in place so shouldn't have files outside of locked buildings.  :-[

But for Joe Blow, I'm sure the mechanisms described above are super!

Out of interest, how long would a 4gb email backup take from gmail?
Title: Re: The Bat: Great program, terrible documentation and support
Post by: JavaJones on February 26, 2011, 05:25 PM
Companies all over the place are using Google Apps/Gmail, so either they don't care about security, or they've had assurances that it's secure somehow. All your email passes through multiple mail servers to get to you (and to get to your recipients) anyway so security with email is somewhat a moot point IMHO.

I wouldn't backup the full mail store every time, just do an "incremental" of sorts. The easiest way to do mail backup on Gmail for me is to run a POP or IMAP message sync. It will only update what is new. Then you just backup the resulting file (incrementally, ideally). Speed is not really an issue.

So what are these "weird things" that you do with email that Gmail can't do? Honestly I've still yet to hear a specific, concrete example, much less one that makes me think "Ohh, yeah, that makes total sense.". :D

- Oshyan
Title: Re: The Bat: Great program, terrible documentation and support
Post by: timns on February 26, 2011, 05:35 PM
Companies all over the place are using Google Apps/Gmail, so either they don't care about security, or they've had assurances that it's secure somehow. All your email passes through multiple mail servers to get to you (and to get to your recipients) anyway so security with email is somewhat a moot point IMHO.

I wouldn't backup the full mail store every time, just do an "incremental" of sorts. The easiest way to do mail backup on Gmail for me is to run a POP or IMAP message sync. It will only update what is new. Then you just backup the resulting file (incrementally, ideally). Speed is not really an issue.

So what are these "weird things" that you do with email that Gmail can't do? Honestly I've still yet to hear a specific, concrete example, much less one that makes me think "Ohh, yeah, that makes total sense.". :D

- Oshyan

I have two objections:

1. What happens if we lose connectivity to gmail for whatever reason

2. An email coming through to me, yes, passes through countless locations. But that's temporary. GMail is a centralized target for attack. I may be completely wrong about this.

The "weird stuff" we do includes regex searches looking for "items of interest" also data extraction, automatic filing and auto-response, and some basic CRM integration which could be improved upon.

All of that feels like it's under my control at the moment. Call me a luddite, but I would not feel that way if all my email files were elsewhere.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: superboyac on February 26, 2011, 07:04 PM
JJ, I can speak for myself: I do not like using cloud applications.  It's not because they "can't" do anything.  I'm sure they can all do everything anyonoe can want.  That's not it.  First, I don't like using software through the browser.  Everything is slower and browser-y.  I almost always prefer a local app.  So I'll have a hard time getting past that first point.  Furthermore, cloud apps tend to be subscription apps...yet another reason to avoid them.  i hate subscriptions.

I'm just against the idea of cloud computing.  I don't think they are nearly as responsive as local programs, including google's free ones like gmail.  Now people will ask me, what do I mean by "responsive"?  Clicking things and doing stuff is just....not as responsive.  I don't want to get into a technical thing here and measure times with a stopwatch.  I know gmail is plenty fast enough and all that.  But I don't want to use the browser as my OS.  There's a reason why I prefer Windows over other operating systems.  You really can't compare Windows to Firefox, if we're talking about using them as operating systems.  Just because we are so used to using the browser as an OS these days, doesn't mean it's better.  The local OS is still much better....in so many ways.  I'll fight committing anything to the cloud as long as I can.  I will spend money to avoid it.  I will go to very extreme measures...I'll use the Bat instead of webmail...I'll run a server to avoid Dropbox...and so forth.  If you are not concerned about using the cloud, then go for it.  But if you are after true independance, local programs are the only way to go.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: Armando on February 27, 2011, 12:07 AM
I understand too the need to have all data locally. I do exactly the same.

But what do you need to do with your email, apart from classifying, sorting, filtering, searching and finding info in it?

Classify, sort, filter, search and find info in it - all the way back to 1995. I don't use Outlook, and if I only want to search my email, I find Thunderbird's searching ideal. I would not be happy having all of my email archive anywhere but on my local drive. It's over 4gb.





Hi timns. My last post was actually speaking to superboyac... :)
What I meant was : "what more than these functions do you need ?" (i.e. : Is the bat really necessary ?)
Title: Re: The Bat: Great program, terrible documentation and support
Post by: superboyac on February 27, 2011, 01:07 AM
Yo!  Armando...sorry, didn't respond...
I see your point.  No, I don't use all the features of the Bat, but I use enough of them where gmail just doesn't even come close to meeting my needs.  But it is extreme, my reasons are often making a mountain out of a molehill.  I'm a person who has a very difficult time just "accepting" something.  I'd rather deal with the headache, than give up the one little thing I'm obsessed about.  Anyway, some of the features I use in the Bat that are not possible with other email solutions:
--managing multiple email accounts in just the right way
--locally stored files.  easily shared between applications.  Even Outlook is not as easy to share as people seem to think, but I don't want to get into those details
--quick templates; they let me automate a lot of things.
--layout control.  most other programs don't allow you to modify the layout as much as the Bat.
--powerful filtering.  gmail doesn't have it, nor does outlook.  Gmail's is way too simple.  Outlook is just odd and stupid.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: Darwin on February 27, 2011, 09:25 AM
Sort of OT here, but just wanted to chime in: I have a license for the Bat! 4.x but haven't had it installed, let alone used it, in over a year. Hell, maybe even two or three years (as I get older the time compression thing is getting much more problematic for me*). Anyway, I started out with PINE in grad school (1993) and used Eudora for several years at home, then Outlook Express and then Outlook 2000 (around 1999). I haven't really looked back. I've tried Netscape Messenger, Thunderbird, and others along the way as well. I'm currently using K9 on my Android devices. It's fair - bettter than the built in client. The iOS 4.3 email client is alright as well. WP7's email client, though it lacks an integrated inbox, is MUCH better than either, though, IMNSHO. Have used MacMail on my OSX Snow Leapord system but am now using Outlook 2011. Much better (for me!), though I concede superboyac and vizaac's points about Mac's mail client. There is a lot to like about it.

My main e-mail client is Outlook 2010, and I have no significant complaints about it. Actually, I can't think of any.

*Wrinting cogent, topical, and interesting posts is also a challenge  :-[ Too lazy to do much about it, though (also age-related: can't be asked!).
Title: Re: The Bat: Great program, terrible documentation and support
Post by: Armando on February 27, 2011, 09:11 PM
--managing multiple email accounts in just the right way
--locally stored files.  easily shared between applications.  Even Outlook is not as easy to share as people seem to think, but I don't want to get into those details
--quick templates; they let me automate a lot of things.
--layout control.  most other programs don't allow you to modify the layout as much as the Bat.
--powerful filtering.  gmail doesn't have it, nor does outlook.  Gmail's is way too simple.  Outlook is just odd and stupid.

Of course, I understand your obsessions. I'm pretty obsessive myself. However, I find that all the above can be done in Outlook well enough. Not to mention that it's much easier to find devices and services syncing with Outlook than with any other software. Yes, Gmail is way too simple for my needs also. That's why I don't manage my e-mail with it... I use Outlook to do so.

But... We obviously have different needs. And so I'd be curious to know what important action -- very specifically -- can be done in the bat which can't be done with Outlook...?

(Darwin : Hi ! :) )
Title: Re: The Bat: Great program, terrible documentation and support
Post by: superboyac on February 27, 2011, 09:32 PM
It's not really a matter of what can the Bat do that Outlook can't do.  Outlook can't do all the things I described in the particular way that I prefer.  And to get it to do so is a huge pain in the butt.  So whatever my complaints are with the Bat, I have WAAAY more with Outlook.  Outlook's filtering rules are very annoying to me.  It's almost impossible to do certain things.  Most things I'd like to do with Outlook would be much harder than with the Bat.

I don't think it's really a matter of different needs or anything.  I know you are pretty obsessive also!  I think the difference is that I make a bigger deal out of minor things, and most others would just let it go.

But to be specific, Outlook's filtering rules are really annoying to me.  In the Bat, you create filters from scratch.  So you set up the scenario, pick some actions, and you're done.  It's very powerfula nd flexible.  With Outlook, they sort of have these pre-made filter templates which work for 90% of the time, but not for me because I'm always trying to do something a little differently than the expectation.  So I try to somehow get Outlook to do it, but it's always a big pain because it's just not as flexible.  It drives me nuts.  I use Outlook at work, and the Bat at home.
And I'm not willing to get my fingers into the VB scripts to customize it.  I also hesitate to get plugins and third party tools for Outlook which tend to be bloated and overpriced.  Outlook is also just generally slower, bloatier, and not as tweakable as the Bat.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: Darwin on February 28, 2011, 08:48 AM
The rules in Outlook can be tamed (I've done it!) but it's also hit and miss - ie, I can't always remember from one day to the next *how* I managed to get a rule to do what I wanted it to do! Having said that, I'm pretty sure that I haven't created a rule in Outlook 2010, possibly didn't create on in 2007, either. I've been using SimplyFile by TechHit in lieu of creating new rules and all has been well for about a year. The add-in doesn't really replace rules per se, but in combination with rules it's a snap organizing my mail just how I like it.

I wish Microsoft would make organing favouries and rules and other content more intuitive... Favourites management is about the only remaining thing that I miss from Firefox.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: vizacc on March 02, 2011, 06:24 AM
MacMail is straight forward.

When you have a mail where you last moved it in 3 or 4 different folders, it gives you a choice to move it to the last 3 or 4 locations where you last moved it to.

For example, those PayPal emails... you file it under [ISP], [Rent], [Mac Programs], [Windows Programs], the next time the same email comes, it gives you a choice to file it under any of those last 4 folders you want.

If it's from that user, click [File] or [Thread] to file all the threads under that folder.

Click on To-Do, if you have WiFi, it flows to your iPhone or iPad

Top notch.  :Thmbsup:

I still remember the time spending many hours filing my emails with TheBat
Title: Re: The Bat: Great program, terrible documentation and support
Post by: Darwin on March 03, 2011, 11:13 PM
MacMail is straight forward.

When you have a mail where you last moved it in 3 or 4 different folders, it gives you a choice to move it to the last 3 or 4 locations where you last moved it to.

For example, those PayPal emails... you file it under [ISP], [Rent], [Mac Programs], [Windows Programs], the next time the same email comes, it gives you a choice to file it under any of those last 4 folders you want.

If it's from that user, click [File] or [Thread] to file all the threads under that folder.

Click on To-Do, if you have WiFi, it flows to your iPhone or iPad

Top notch.  :Thmbsup:

I still remember the time spending many hours filing my emails with TheBat


Sounds a lot like what SimplyFile does...
Title: Re: The Bat: Great program, terrible documentation and support
Post by: Armando on March 04, 2011, 12:30 AM
SimplyFile sounds nice...  :)
Title: Re: The Bat: Great program, terrible documentation and support
Post by: JavaJones on March 05, 2011, 02:13 AM
I totally understand where you're all coming from. What I love about Gmail is... it stopped me really caring about filtering, for the most part. The search is (usually) good enough that I can find what I need without having filtered it. I do use a medium-sized set of labels, but only about 10% of them are used frequently (things like "Financial"). I could and should probably get rid of at least half of them, I really never use them, they're just they're for archival organizing purposes.

Anyway back to the search. It's good and it's fast. But it's not perfect. Gmail does have some glaring omissions, like the ability to control sort methods (e.g. sort by author, reverse date sort, etc.). But again the important point is that ultimately I found the mail I'm looking for as quickly or more quickly using search than I would with filtering, folders, tags, etc. So that's a win for me.

The pitch of Gmail then is essentially "let go and let Google" (manage it). A scary mantra for many, I know. But it works for me. It's the same thing they're essentially saying about web search.

All I can say is that it can be incredibly liberating to realize you don't need all those folders. It's like the feeling Everything (file search) gives you for your file system. I care a lot less about which drive folders something is in now too. And as our volumes of data get larger and larger, I think good search (and largely auto-generated meta data) are going to become the *only* ways to really manage it, at least while maintaining your sanity.

All that being said if I could have a desktop interface to an IMAP store that does everything Gmail does as well as things desktop mail clients are better at (like sorting), then I'd be even happier. But that doesn't seem to exist yet, and desktop mail clients are not better for my needs than Gmail at this point. Too many advantages in Gmail's favor for my usage.

- Oshyan
Title: Re: The Bat: Great program, terrible documentation and support
Post by: dantheman on March 05, 2011, 04:34 AM
JavaJones,

What about the latest emails that were perhaps permanently lost by GMail?  :o
I've been backing up mine to another email account since the beginning but it's not the same thing as having them in my regular GMail account.
With Thunderbird (never liked the Bat, especially for lack of support) i suppose you can bring them all back (if your backup account allows free access, in my case Yahoo). Thus, it is still a handy option to upkeep.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: JavaJones on March 06, 2011, 01:20 AM
I keep a local backup using one of the many Gmail backup options (all 3rd party admittedly). You can easily restore them with e.g. http://www.gmail-backup.com/ or through IMAP. I certainly wouldn't be doing all my email through Gmail if there were no proper backup/restore option. What is available currently works for me.

- Oshyan
Title: Re: The Bat: Great program, terrible documentation and support
Post by: Darwin on March 08, 2011, 11:00 AM
I totally understand where you're all coming from. What I love about Gmail is... it stopped me really caring about filtering, for the most part.

I find this to be true of Outlook 2010/Windows 7 Search as well. Flitering/applying rules to/organizing my e-mail is habit for me, though.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: Armando on March 08, 2011, 11:12 AM
Same here. :)
Title: Re: The Bat: Great program, terrible documentation and support
Post by: Jibz on March 09, 2011, 01:43 AM
Edit: I say this about The Bat as a purchaser and former user of it who successfully converted to Gmail and hasn't looked back. I thought I needed massive power and flexibility too. Turned out all I needed was to find the right system that worked for me, despite its many limitations (and yes there are things I miss in Gmail or that bug me, but less than The Bat by far; I find GMail at least a pleasure to use on a day-to-day basis). In a way I kind of found my own Apple-style app in Gmail, with a focus in fast, easy to use, intuitive, but with fewer compromises and more creativity (e.g. labels, labs).

I think that is a very precise description of my experience with switching to Thunderbird as well, and a point about what is "wrong" with The Bat.

In the beginning I was annoyed by all the stuff I didn't get, like the advanced filtering, and all the plugins I had to get to get it to do stuff that in my view should be included.

But after a few months I must admit what I do most is read my e-mail and search for old correspondences, and in that department Thunderbird (and GMail) are way ahead.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: Darwin on March 09, 2011, 08:22 AM
Speaking for myself, I suspect that part of the reason many of us are no longer seduced by expensive, feature-rich e-mail clients (says he who uses Outlook!), is that e-mail seems to have SERIOUSLY declined in use over the past five or so years. The decline may well have started before then, but I don't receive or send anything near the volume of e-mail that I did in the past. This is a general trend, not just my experience, I *think*, non?
Title: Re: The Bat: Great program, terrible documentation and support
Post by: timns on March 09, 2011, 09:43 AM
Speaking for myself, I suspect that part of the reason many of us are no longer seduced by expensive, feature-rich e-mail clients (says he who uses Outlook!), is that e-mail seems to have SERIOUSLY declined in use over the past five or so years. The decline may well have started before then, but I don't receive or send anything near the volume of e-mail that I did in the past. This is a general trend, not just my experience, I *think*, non?

Non. In my case anyway. If anything I find that email is busier than ever. Then again, our company is getting busier, and I live away from most of my family and friends. Which is both  :down: and  :up: depending on one's mood  :D
Title: Re: The Bat: Great program, terrible documentation and support
Post by: Darwin on March 09, 2011, 11:26 AM
Yeah, fair enough, timns. I'm out of the business/academic world now (underemployed since 2008) and should have specified "social" use of e-mail. The only people that seem to use it are those who are over 60 OR who started using it in the early 90's when it started to become mainstream. Kids use Facebook. I loathe Facebook... (we fear change).
Title: Re: The Bat: Great program, terrible documentation and support
Post by: J-Mac on March 09, 2011, 11:26 AM
Speaking for myself, I suspect that part of the reason many of us are no longer seduced by expensive, feature-rich e-mail clients (says he who uses Outlook!), is that e-mail seems to have SERIOUSLY declined in use over the past five or so years. The decline may well have started before then, but I don't receive or send anything near the volume of e-mail that I did in the past. This is a general trend, not just my experience, I *think*, non?

I still use email quite a bit and I DID purchase an "expensive, feature-rich e-mail client" fairly recently: Postbox. I purchased their "lifetime license" which was offered for a limited time shortly after its release from beta. And already I have dumped it! And they dumped me as well!

Postbox is nice in some ways but also lacking in too many ways. Especially after Thunderbird 3 was released and included virtually all of the "extras" that Postbox originally touted that supposedly separated it from Thunderbird. Only a select few of Thunderbird's extensions work in Postbox, and a few of those even have problems. The Postbox developers - who were actually the original Thunderbird developers - still carry with them the same disdain for extension authors that they did while at Thunderbird. They stress that they do NOT support extensions and that you use even the ones that they list on their site at your own risk. They pointedly do not let any of the extension developers know what changes they are making in Postbox until they are made. Then it's up to the ext. authors to catch up. With TB3 at about the same level feature-wise there isn't much difference at all between the two clients. Postbox developers bragged about their more advanced search features but then TB3 came out with the same search engine. (Both, BTW, fail quite often at simple text searches within the body of the messages.)

They changed their forum software to one which they control tightly. The developers rarely respond to any significant questions or suggestions in the forum, and woe to the users who post about issues there that they would rather not address. After I posted some concerns I felt were too important to gloss over they wrote and told me that it was apparent that I didn't like their software  issued me a refund of my purchase price and told me that I was welcome to continue using Postbox with my "lifetime license" intact.... but they removed my login access to there forum and removed most of my posts that they didn't want there. Email said:

"You can use Postbox in perpetuity, for free. We do ask, however, that you refrain from participating in our forums moving forward.  It's obviously not working out for you, and we cannot afford to spend much more time on the matter."


Cool - Never got kicked out of an entire software before!

Fortunately I only use my email client for my IMAP accounts. The one POP account from my ISP is auto-forwarded to an IMAP account so all my messages are contained in the two IMAP accts, which are both archived by MailStore.

Jim
Title: Re: The Bat: Great program, terrible documentation and support
Post by: timns on March 09, 2011, 11:44 AM
Yeah, fair enough, timns. I'm out of the business/academic world now (underemployed since 2008) and should have specified "social" use of e-mail. The only people that seem to use it are those who are over 60 OR who started using it in the early 90's when it started to become mainstream. Kids use Facebook. I loathe Facebook... (we fear change).

Ahhhh - in that aspect, I am certain you are right. And also loathe Facebook!
Title: Re: The Bat: Great program, terrible documentation and support
Post by: JavaJones on March 09, 2011, 01:43 PM
J-Mac, that story about Postbox "customer relations" is stunning! Wow. Sounds like good riddance though. Makes me not feel so bad about Google's lackadaisical attitude toward Gmail support. :D

- Oshyan
Title: Re: The Bat: Great program, terrible documentation and support
Post by: Darwin on March 09, 2011, 02:12 PM
Wow! That is quite a story, Jim! At least they gave you your money back... Despite the refund, this is not a good way to go about fostering warm, cuddly feelings toward your company and product! Quite "holier than thou" about it, from the snippet of their e-mail that you quoted. What I don't understand is the "no opposing view will be tolerated" attitude. I haven't read you posts on their forums (obviously) but if all you were doing was pointing out bugs and deficiencies it suggests that far from not liking their software you like it enough to want development and improvement to go forward. Sheesh!
Title: Re: The Bat: Great program, terrible documentation and support
Post by: J-Mac on March 09, 2011, 03:56 PM
Yeah, for example: on an existing thread a lot of posts had already been made requesting the same thing, a fairly common feature. If Postbox's junk filter automatically marks a message as "Junk" and sends it to the Junk folder, and the user recognizes it as a false positive and marks it as "Not Junk" it should go back to the Inbox automatically. In Postbox it didn't; it just stayed in the Junk folder and it was up to the user to manually move it back. The only Postbox comment was that it was the accepted way that junk mail is treated, as if that behavior is the industry standard. I posted and pointed out the many well-known and respected email clients that moved it back to the Inbox automatically, as opposed to Postbox's behavior. Postbox just reiterated their previous comment, so I pointed out that they were the founders of Thunderbird and that they designed Thunderbird to auto-move junk marked as Not-Junk back to the Inbox; I might have also wondered which other clients used the behavior they claimed was "standard". They didn't like that. But they had allowed the non-feature to stand as "normal" for so long I didn't just want to add another "me, too!" post. There were a few other poor "features" that I suggested fixes for that they apparently didn't want to fix. A problem may have been that after I would question something a number of others would join in, and the PB folks seemed to be accustomed to their users not questioning any design features.  Oh well.

Thanks!

Jim
Title: Re: The Bat: Great program, terrible documentation and support
Post by: superboyac on March 10, 2011, 08:52 AM
Seems to me that these email applications are not being very customer friendly because there just probably aren't that many customers.  Hardly anyone uses email clients anymore, other than Outlook.  So for me to ask for a lot of feature requests, it's probably a futile effort.  Their profits are probably not very high, so they just sustain the program minimally for existing users.  I'm sure if all the people using the webmail were also using clients, we would notice much better customer support.

But nobody uses email clients anymore.  Just look around.  People use Outlook, probably because they have to for work, but the very large majority of people are using the webmail: gmail, hotmail, yahoo.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: timns on March 10, 2011, 10:20 AM
Seems to me that these email applications are not being very customer friendly because there just probably aren't that many customers.  Hardly anyone uses email clients anymore, other than Outlook.  So for me to ask for a lot of feature requests, it's probably a futile effort.  Their profits are probably not very high, so they just sustain the program minimally for existing users.  I'm sure if all the people using the webmail were also using clients, we would notice much better customer support.

But nobody uses email clients anymore.  Just look around.  People use Outlook, probably because they have to for work, but the very large majority of people are using the webmail: gmail, hotmail, yahoo.

I think that depends very, very heavily on who you're looking at. Anyone who uses email for, or at, their real work, is likely to still lean towards a standard desktop email application. Of course this is entirely subjective, but I do a great deal of remote assistance and I don't think I've seen a single desktop within a medium or large company that did not have Outlook or Lotus Notes installed.

But I actually agree with you to some extent - if you're a tiny email application provider, your market is dwindling. And in the same marketplace as Outlook and Thunderbird, there's not much pie left.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: J-Mac on March 10, 2011, 11:45 AM
I used to use Pocomail and I loved it. Excellent client in its time - but that's the real problem: its time is no more! Pocomail basically stopped development after 2008. And while it will still work in Windows 7 it lacks any decent IMAP support and it was built with similar safeguards in it regarding HTML email as The Bat. At one time HTML email was considered a security threat by many. Nowadays, though bugs can still be transmitted via HTML email, almost any A-V software package will clean up any HTML security issues and the threats from attachments, well, they will always be there. But a lack of support for reading and/or sending HTML email today is a deal killer for most. Too much of our email consists of newsletters that are virtually all HTML.

So I sadly kissed Pocomail goodbye a couple years ago and have never found a replacement that was even close to being as useful.   :(

Jim
Title: Re: The Bat: Great program, terrible documentation and support
Post by: superboyac on March 10, 2011, 12:29 PM
Yeah...I'm not sure if some of you are disagreeing with me or trying to get into a debate or something.  I'm not trying to debate here.  All I'm saying is this (and I think you guys are saying the same):
Most (and when I say most, I mean like 90% of the people around you) people use webmail for their personal use.  Gmail, hotmail, yahoo probably covers 90% of the world.  And they access it through the website.  Once again, I'm not talking to YOU...I mean MOST people.  So please don't counter me with your personal habits, because, well, anyone who is here is likely to be squarely in the computer geek category, and your computing habits are in the extreme minority.  I'm in the same boat.  I know I'm not the norm.
For these people (MOST people) the only email desktop "client" they deal with is probably their work email, which would be in Outlook, and possibly Thunderbird.  but those two probably cover a huge amount (90%) of users.  if you are not using Outlook and Thunderbird, you are probably not using email clients.  Now, some of these people may access work email from home through a client, so I still consider that your workplace FORCING them to use it.  Otherwise they would use the typical webmail.

So, any program not mentioned above (Eudora, Bat, Poco, pegasus, IMAP stuff, etc.) represents a tiny tiny piece of the whole pie, probably an insignificant amount.  With such a small market, it's hard to expect these companies to care that deeply about the complaints and stuff.  I'm in the same boat, just look at this thread.  I have been railing against the Bat.  But what are they going to do?  I'm probably like one user out of a few thousand.

Email clients are just about dead.  I guess I should be thankful that decent ones are even out there.  I sure hope I don't have to go webmail for everything in the future.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: rjbull on March 10, 2011, 02:54 PM
What I don't understand is the "no opposing view will be tolerated" attitude.

I've been thrown out of one forum and had posts deleted from another, I think because I dared suggest features found in other softwares.  I'm concerned that Stalinist mind control is on the increase.

People might find it interesting to revisit
for an unusual e-mail client and a sophisticated strategy for dealing with e-mail.  IIRC, Allen said he thought TheBat! was not only the best and most highly-featured e-mail client in existence, but also the best there would ever be, because of the move to Web mail.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: superboyac on December 12, 2011, 08:33 PM
(I'm about to let expletives fly, so don't read if that's not your bag)

I swear, this fucking program kills me sometimes.  I just wrote a long ass email to my band detailing out all sorts of things.  I created an address group (who the fuck knows what that actually means in the Bat) assuming it's for sending an email to multiple people.  I sent the email, supposedly it went through...but it's not saved in the sent items box or anywhere else!  Now I don't know if I sent it or what.  It's nowhere to be found.  Furthermore, from looking at the To field, I wasn't even sure if it was sending it out to the email addresses I specified.  This program is such a cluster fuck.  It's weird, because I do like the program a lot, but sometimes, I just can't take it.  You can't even copy/paste contacts around easily, it actually took me a while to figure that shit out.

So I'm sitting here, I have no idea if the email went out, if it didn't, I have to write the whole thing again.  Woe is me.  I love this fucking program the way I love that shitty, delicious, awful bacon-wrapped hot dog they sell on the street next to my work that doesn't even come with a fucking napkin half the time.  I shove that god-knows-what-is-in-that meat down my throat to add a layer of heart attack death around my blood tubes...and I love and hate every fucking minute of it.

OK i'm done.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: skwire on December 12, 2011, 08:47 PM
C'mon, man, don't sugarcoat things.  Get it out.  Tell us how you really feel. :P
Title: Re: The Bat: Great program, terrible documentation and support
Post by: mouser on December 12, 2011, 09:49 PM
whenen a mail is sent you will find it in Sent subfolder. if it FAILS to send it will still be in Outbox.  I dont think there are exceptions to this.
you can also select an email account and hit ctrl+shift+A to bring up log which should show you any mail sent or received.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: superboyac on December 12, 2011, 11:23 PM
whenen a mail is sent you will find it in Sent subfolder. if it FAILS to send it will still be in Outbox.  I dont think there are exceptions to this.
you can also select an email account and hit ctrl+shift+A to bring up log which should show you any mail sent or received.
Whoops!
I used the wrong account to send it.  Found it!
So embarrassing...
Sorry everyone, totally uncalled for.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: superboyac on December 12, 2011, 11:24 PM
I need to watch my overreactions.  They never seem to be very accurate at all.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: superboyac on December 22, 2011, 02:13 PM
I'm beginning to think the Bat folk will never improve their editor features.  This Microed thing drives me nuts.  It's the only editor option in the program that works well as far as the automatic formatting features (like the way quotes are displayed, etc.) but functionally for everything else it's a nightmare.  Word wrapping is horrendous, unintended tabs and line breaking nuisances.  And it's Microstar compatible?  Who cares?  Microstar isn't even around anymore, nobody gives two shits about Microstar.  But the other editor options like html just aren't very good as far as the formatting features.

Let me tell you, over the past several years, the developers have done very very little to improve the program.  It's not as bad as I make it seem; the program still works and everything.  But you would like to see it "catch up" just a little bit with the times.  And I'm sure they have their own economic troubles, etc.  But the program really hasn't made many changes over even 5 years, hardly anything.  Changes for the Bat that took them 3 years to do, I've seen coding snack developers on these forums do in a matter of hours or days.  That's how slow they are.
Title: Re: The Bat: Great program, terrible documentation and support
Post by: J-Mac on December 22, 2011, 09:42 PM
I'm beginning to think the Bat folk will never improve their editor features....  

....Let me tell you, over the past several years, the developers have done very very little to improve the program.  It's not as bad as I make it seem; the program still works and everything.  But you would like to see it "catch up" just a little bit with the times.  And I'm sure they have their own economic troubles, etc.  But the program really hasn't made many changes over even 5 years, hardly anything.  Changes for the Bat that took them 3 years to do, I've seen coding snack developers on these forums do in a matter of hours or days.  That's how slow they are.

This sounds like me exactly when I was bitching loud about the same kind of slide I experienced with Pocomail! At one time it was way ahead of its time, with templates; their fantastic Quote Bar; skinnable with color options that made sense - you could use it to make filters more clear; and tight security left over from a time when A-V's ddidn'thelp much with infected email. However they just stopped all development and though they are still barely alive today, Pocomail still has no HTML support with forwarding or replies, virtually NO IMAP support (they still claim that IMAP will never catch on....  (https://www.donationcoder.com/forum/esmileys/gen3/4Medium/LaughAtYou.gif)  !!

Alas, I truly fear that the days of the email client are dead. Heck, email itself is barely surviving. I don’t think that any developer is going to pour much in the way of resources into an email client, so The Bat and Pocomail will go the way of Eudora.

Jim
Title: Re: The Bat: Great program, terrible documentation and support
Post by: cyberdiva on December 22, 2011, 11:34 PM
I don’t think that any developer is going to pour much in the way of resources into an email client, so The Bat and Pocomail will go the way of Eudora.
So too Mulberry, alas.  I've used it for more than a decade, and I still love it, but it hasn't had any noticeable development in about five or six years, and it certainly needs some.  But every time I try a different email client, I'm reminded why I stay with Mulberry.  :(