Messages - Carol Haynes [ switch to compact view ]

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Living Room / Re: Stumped - can anyone help? Laptop drive issue
« on: June 23, 2017, 01:11 PM »
I decided the best approach was to rip out the disk - plug it into another computer and backup the data before putting it back and doing a factory restore.

Seems like the right approach to me..  Or else plug in an external drive to the laptop and clone the internal hd -- which sounds like what you were trying to do next..

OK I plugged numerous USB drives into the computer and none of them show up in the BIOS or in Paragon - reloading the disk tables doesn't find the USB drives either.

So are you saying that essentially -- your desktop couldn't read the laptop drive when plugged into a usb dock connected to the desktop, AND the laptop refused to see any external usb doc drives?
-mouser (June 23, 2017, 10:14 AM)

Yes the laptop drive can't be read on my desktop and no USB drives show up on the laptop - and all the drives seem to work otherwise.

I have used USB 2 and 3 drives on the laptop (it has 4 USB ports 3 x USB3 and 1 x USB2).

I have a drive cloning station so in theory I could clone the orginal drive onto a larger hard disk and them maybe create a new partition in the spare space and copy the data over. All feels a bit like hard work and it is all time - at what point do you say this is beyond economic repair - get a backup next time!

Is there a CD/DVD player in the laptop using a SATA connector?

If so, you can use an external (and separately powered) USB dock that allows you to connect it with a standard SATA cable. I got one of those from an U.S. embassy auction sale (a bi-annual thing here in Paraguay) and it works well.

That way you can connect 2 drives on the laptop and start cloning to have a backup.

Disadvantage is that you will likely need to open the laptop. Depending on make and model, that could be a damaging operation. With that I mean too "plasticky" laptops don't close up nicely anymore after they have been opened.
-Shades (June 23, 2017, 11:57 AM)

I suppose that might be the only other option but I am reluctant is is pretty flimsy and there is no guarantee I can get at the SATA connector without having to strip away all the plastics and maybe even have to remove the motherboard - don't really fancy that without a disassembly manual.

62
Living Room / Stumped - can anyone help? Laptop drive issue
« on: June 23, 2017, 07:49 AM »
Hi

I have been given a laptop to sort out. It was crashing out during windows 7 pro startup to a blue screen.

The drive had surface errors which chkdsk repaired, on restarting Windows Repair loaded and checked the hard disk again.

It then starts windows but gets to a black screen with a mouse pointer and no further (same in Safe Mode). I have also tried last good configuration.

I decided the best approach was to rip out the disk - plug it into another computer and backup the data before putting it back and doing a factory restore.

This is where the real fun starts:

On my desktop Disk Manager assigns a drive letter and marks the partition healthy but when I try to open the drive is says Access Denied. I expected this on the data folders but this is the whole partition and gives no option to go further.

I plugged it back in the laptop and went into the recovery console command prompt and can read the partition fine.

I ran Paragon's Disk Management tools from CD and the drive shows up - I can see and copy the files - so the drive isn't bitlockered.

OK I plugged numerous USB drives into the computer and none of them show up in the BIOS or in Paragon - reloading the disk tables doesn't find the USB drives either.

Anyone any idea how to get a USB drive to be recognised - the BIOS has USB legacy enabled, I have tried USB 2 and 3 sockets, it doesn't have secure boote enabled or any other security measures that I can see enabled.

Failing that any idea how to access the drive via a USB adapter on my desktop?

I don't like giving up but I am stumped!!!

63
General Software Discussion / Re: Malwarebytes 3.0 out
« on: June 08, 2017, 06:20 AM »
Vienal, welcome to the forum.  I've used and highly recommended Malwarebytes for years.  And I'm still very happy with version 2.  In theory, version 3 sounds like it has a lot going for it, but the feedback on the Malwarebytes forum and elsewhere has made me wary of upgrading.  Although some folks here and on the MBAM forum have said that the newest update seems to have cured the problems they'd been experiencing, others are apparently still having problems.  I tend to be conservative in these matters.  I'm usually in no hurry to install new software until I feel confident that I have more to gain than to lose.   But I'm still very very happy with Malwarebytes version 2.  I know of no similar program I like as well.
-cyberdiva (February 15, 2017, 12:16 PM)

I can confirm I had a lot of problems with the early 3.0 versions (mainly starting up on switch on or restart). Recent versions seem to have fixed that and it runs smoothly now. Worth having for the anti-hijack and anti-rootkit features IMHO.

64
Living Room / Re: [Breaking News] Cyber Attack cripples UK NHS.
« on: May 21, 2017, 05:10 PM »
Seems to work reading the comments - I think MS is still supplying updates to XP running on POS terminals until 2019 - and the hack makes MS think you have a POS terminal - I suspect you need to be selective in the updates you install. Once guy said MS gave him 128 updates after the registry addition.

65
Activation/License/Language Help / Re: WHAT LICENSE KEY ? LOAD OF CRAP
« on: May 19, 2017, 08:20 PM »
^^^ What he said (but you don't get a halo)  :-[

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