I think that Dell was right on the mark with this and fault them in no way.-Josh (March 19, 2010, 10:43 AM)
And my wife always said size didn't matter....-Josh (March 19, 2010, 11:59 AM)
I was referring to my wallet in this instance ;-) I've used that pun on her during our money quarrels before :)-Josh (March 19, 2010, 12:21 PM)
What abuse is occurring here? The customer is attempting to get money back for something he was not charged for in the first place-Josh (March 20, 2010, 07:26 AM)
Dell is not selling very many desktops with Linux because the demand simply is not there. These linux distribution makers could work with dell to get it included on their systems, as they have the netbook/notebook sector, but they apparently aren't working hard enough. It should not be a hard sell given that Linux is free from the start thus negating the cost or "monopoly abuse" factor, it just appears that the consumer does not want/care for Linux. They want what they are used to.-Josh (March 20, 2010, 07:26 AM)
, this gentleman seems intent on trying to get money back that he did not spend. He is NOT paying for Windows, he is paying for the hardware.-Josh (March 20, 2010, 07:26 AM)
Simple solution is to return the whole system to Dell and say you want a full refund because you don't agree to the license.
Certainly under UK (and EU) consumer law you have the right to return any items bought from Distance Sellers (ie online or by telephone) for a full refund for any reason within a limited period after purchase.-Carol Haynes (March 20, 2010, 07:33 AM)
By using the software, you accept these terms. If you do not accept them, do not use the software. Instead, return it to the retailer for a refund or credit.Whether the software has a value of a hundred bucks or two cents makes NO difference.
I'd also wish you good luck getting them to honor the warranty on your hardware if you switch your OS.40Hz: You may be interested in this:
I'd also wish you good luck getting them to honor the warranty on your hardware if you switch your OS.40Hz: You may be interested in this:
Linux FUD Pattern #8: Linux will void your warranty (http://linuxfud.wordpress.com/2008/11/10/top-10-linux-fud-patterns-part-8/).-Edvard (March 21, 2010, 11:06 AM)
I'd also wish you good luck getting them to honor the warranty on your hardware if you switch your OS.40Hz: You may be interested in this:
Linux FUD Pattern #8: Linux will void your warranty (http://linuxfud.wordpress.com/2008/11/10/top-10-linux-fud-patterns-part-8/).-Edvard (March 21, 2010, 11:06 AM)
I think the real point here is that the wording of the agreement itself makes the issue crystal clear:By using the software, you accept these terms. If you do not accept them, do not use the software. Instead, return it to the retailer for a refund or credit.Whether the software has a value of a hundred bucks or two cents makes NO difference.
The man's point is that whatever costs are involved, the terms of his purchase clearly state that he is entitled to a reimbursement of that cost if he disagrees with the license of the software in question.
Period.-Edvard (March 21, 2010, 11:06 AM)
Dell does sell machines without Windows, at a cheaper price, so you are being charged for Windows when you buy a Windows machine. That being said, if you don't want Windows, don't buy a Dell with Windows, and save some money and not deal with the hassles of fighting with Dell to get a refund on the unwanted OS.-app103 (March 21, 2010, 11:35 PM)
Dell does sell machines without Windows, at a cheaper price, so you are being charged for Windows when you buy a Windows machine. That being said, if you don't want Windows, don't buy a Dell with Windows, and save some money and not deal with the hassles of fighting with Dell to get a refund on the unwanted OS.-app103 (March 21, 2010, 11:35 PM)
but they don't sell all their machines as an option to ship without Windows.-zridling (March 22, 2010, 02:16 AM)
I have an idea - why don't we all buy a Dell notebook and then return them all because we reject the EULA. It would give Dell pause for thought (and other manufacturers) if they were inundated with returns.-Carol Haynes (March 22, 2010, 04:58 AM)
I don't understand how Dell are responsible for the refund. It's MS's EULA, not theirs.
Unless Dell have separately agreed to underwrite the cost of the returns with MS.-katykaty (March 22, 2010, 03:37 PM)
The EULA explicitly says "return it to the retailer". Dell sold the copy of Windows why should MS reimburse you directly? If they did then Dell would keep the money they received for the sale and MS would cough up the refund - that would not make any sense.-Carol Haynes (March 22, 2010, 05:36 PM)
MS Should be the ones reimbursing because it's MS giving the purchaser the right to return the software under MS's own EULA. You can't force a liability on a third party just by telling people to ask them for money :)I don't understand how Dell are responsible for the refund. It's MS's EULA, not theirs.
Unless Dell have separately agreed to underwrite the cost of the returns with MS.-katykaty (March 22, 2010, 03:37 PM)
The EULA explicitly says "return it to the retailer". Dell sold the copy of Windows why should MS reimburse you directly? If they did then Dell would keep the money they received for the sale and MS would cough up the refund - that would not make any sense.-Carol Haynes (March 22, 2010, 05:36 PM)
Dell's contract with the purchaser is 'Give us some money, we'll give you this computer with W7 on it'. Dell would only be responsible if they'd got an agreement with MS to underwrite these returns.-katykaty (March 23, 2010, 05:26 PM)