Well, hello everybody! You guys, you all know me - tiptop from the gemx forum. (or maybe no more).
Before anything, at least for me, the most important thing that's above everything else is... Client service. Service is what people want. If you put it ahead of everything else, then things will go well - it has to - that's simple common sense. When you put your "simple business sense" under the carpet, well, your business will fail. It's like the expression we hear sometimes, "put the horse in front of the cart". But some, when it comes to service, literally have the cart in front of the horse and expect things to move that way.
Hi there all. I too am a registered GemX User (and forum participant). I am the one who (and I admit perhaps rather vocally) had criticized the support issues of Gemx including the DSM functionality, the contact support issues and others. I also had posted a poll in the forum about Service issues/bug reports versus adding functionality. As many of you may remember I took several "hits"
for my stance (being a longtime developer myself) and even removed the poll as many found it perhaps too critical. I also corresponded in PM with Tiptop and expressed my reservations about the support issues.
All that being said, I find it interesting that the registered user section is still up and running and seems to be fully functional. I to have placed messages with the DSM support s well as sending emails to their Gmail account, and like everyone else have not had any luck receiving any kind of response.
Perhaps I am an optimist at heart but until such time as the Gemx registered user area ceases, then perhaps their is still hope. Of course that could also just be a method of still providing sales to new users.
As has been mentioned I too have continued to use the product and have even had limited success in getting certain parts (Finance/Spreadsheet - mailer) to work better - for me (especially with the Beta version).
Yes there are lots of bugs/support issues to deal with, but the product is still quite unique in its approach and functionality and if Gemx can get it's support and development issues resolved then perhaps there is hope.
BTW doublewitt do u still live in Montreal (as I am moving to Laval in a month or 2),