On paper the new version looks good - not only does it have all that version 8 had but also it now includes file level backups too. There are also customisable before and after backup links to run external programs. For example, you could set it up to run a complete virus and spyware scan before backup and the shutdown afterwards using batch file scripts - really useful.
I have been using "Powerquest V2i Protector" which was Powerquests corporate backup utility (with on the fly and incremental backups) This generally works well but has always had an odd problem with its incremental backups (like it suddenly wouldn't do one and you had to start with a fresh backup for no reason). The final straw was with the Symantec buyout it has been killed off as an app in favour of Ghost (previously aka Powerquest Drive Image) and a really expensive corporate backup application.
Having read the TrueImage reviews here I purchased version 8 a few days ago after a trial period. I like it very much and it doesn't seem to suffer with the eccentric problems of V2i Pro. I got an email last night with a free upgrade to the new version 9. I was quite chuffed with the new features and so installed it straight away.
If you use this and are tempted to upgrade give it a while. You get the impression this version was really rushed out. It seems full of bugs ... so far I have reported:
- Browsing backup archives only works for image based backups - not the new file based backups. The help link for this feature is also broken.
- The before and after scripts don't seem to work at all. the manual says use batch files but the batch files just trigger an error, and the script doesn't run
- File level backups work and can be restored, but restoring a single file doesn't work - you can select the files you want in a browser type window but unless you select everything the restore fails with a 'nothing to restore' error
- Sceduled tasks seem to get corrupted very easily and for no apparent reason
Judging by comments on their support forums I am not the only one experiencing these problems.
I really don't know why companies do this sort of thing - it really reduces confidence in a good product. Backup utilities after all are supposed to be solid and reliable - not flaky and frustrating!