Yes, I am still on 9 - they lost me when they tried to screw me at that upgrade.
How to lose a dedicated customer - someone who has had the software for years, upgraded 4 or 5 times, has 2 licenses and has recommended your software on their own website a few times...
1. Change your licensing model to break it in 3 levels.
2. Put said existing customer at the lower license, thus *removing* features from the product they currently have.
3. Tell said customer that they have to upgrade to the newest version and the next license up to get their CURRENT LEVEL of features back. At a price with which said customer could buy 2 competitive products and still have some cash left.
4. Wonder why the money is not pouring it
This even made me start to look at their competitors again!
Just to compare, Bitdefender have recently changed their "package levels" - and the one I was on no longer exists. What did they do? Upgrade everyone to the HIGHER package level. Automatically. And for the rest of their license. And I paid BD a lot less than I had Acronis in the last 3 years.