OK Folks, prepare for a rant.
I have recently been trying out Do-Organizer, mentioned in this thread. This program has everything I am looking for in a PIM and then some. The program is very well designed and incorporates a lot of nice technology. The program is a tad on the expensive side, as can be seen here, but in my opinion, for what (Do-Organizer) offers, it is well worth it.
While the program itself is great, the support is not. I have been evaluating this program and have tried to reach their support for over a week now. I have registered at their forum 3 times now (third time being today) only to find my account deleted after being in a "Pending admin approval" status for only a day each time. I registered yesterday afternoon, only to come in this morning and find my account removed. I have received no replies from their support staff (email@example.com) so contact with them seems impossible. People seem to rant and rave over their support, however, I cannot get any pre-purchase support. For a program which costs 24.95 plus upwards of 19.95 for each module, you would think the support staff would be a bit more responsive. However, this has not been the case. I am more than ready to shell out the $80 required for the modules I will use, however, if this is the support I can expect, I am going to have to look elsewhere.
Has anyone else had any dealings with them? If so, does anyone have a forum account which they can post a message for me using?
Anyways, end of rant, I will update if I ever hear back from them. If I get my account deleted without approval again today, I quit.