Please share my condolence:
From me on 21 May 2006
I have just bought 2 product licenses from you on 19 April
2006 (last month):
1.TMPGEnc MPEG Editor ver 188.8.131.52
2.TMPGEnc 3.0 XPress
Now less than 1 month from my purchase, you have TMPGEnc
MPEG Editor 2.0 up, am I entitle to a free update from
TMPGEnc MPEG Editor 1 to 2?
The support answer on 24 May 2006
Thank you for your email. Unfortunately, there are no free updates from
TMPGEnc MPEG Editor. It is quite unfortunate about the timing, although we
had made an announcement that MPEG Editor 2.0 was coming. There is a user
discount for all of our existing users which you can utilize.
We apologize for this inconvenience.
Thank you once again for your email, and please feel free to contact us
again if you have any additional questions.
After I receive the reply, I revisit thier site and notice the "announcement that MPEG Editor 2.0 was coming", though I don't recall seeing that at the time I try to purchase.
It is not just a matter of unfortunate timing, as a customer, I am badly
impressed by your practice.
I have purchased lot of software online and I know the common practice of
how software vendor gives free upgrade/update to registered user. Yours is
the worst I ever come across!
I am really regret that I bought your products (what the f...k, I even buy 2
products in 1 day), I should have gone for VideoRedo Plus!
You are losing me as a potential customer for your other products or future
upgrades, I suggest you forward my request to someone (if any) who has the
authority to reconsider my request.
I spent USD 86.00 for the 2 products and only get 1 time free minor update from 1 of the product, that ends my free upgrade period.
I couldn't help but really want to trash this TMPGEnc company as hard as I can...