Welcome Guest.   Make a donation to an author on the site October 25, 2014, 08:30:45 AM  *

Please login or register.
Or did you miss your validation email?


Login with username and password (forgot your password?)
Why not become a lifetime supporting member of the site with a one-time donation of any amount? Your donation entitles you to a ton of additional benefits, including access to exclusive discounts and downloads, the ability to enter monthly free software drawings, and a single non-expiring license key for all of our programs.


You must sign up here before you can post and access some areas of the site. Registration is totally free and confidential.
 
Free DonationCoder.com Member Kit: Submit Request.
   
   Forum Home   Thread Marks Chat! Downloads Search Login Register  
Pages: [1]   Go Down
  Reply  |  New Topic  |  Print  
Author Topic: Request for Suggestions: Web-based (PHP) Help Desk / FAQ / Feedback Scripts  (Read 2906 times)
mouser
First Author
Administrator
*****
Posts: 33,594



see users location on a map View Profile WWW Read user's biography. Give some DonationCredits to this forum member
« on: January 20, 2007, 09:47:52 AM »

Ok Anderson (aka Mobysaurus) and I have been trying to figure out ways to make it easier for people to find help and request help on the site, and we've finally decided that I should install a serious Web-based (PHP) Help Desk / FAQ / Feedback Script/Software on the DC server, (preferably open source).

It should be one of those kinds that has a series of combo boxes that "drills" down to the subject the user wants help on, and which the user can very quickly submit a question.  It should not require the user to sign up, etc.  And it should be in PHP since thats the web-language i'm most comfortable with.

Does anyone have any suggestions or feel like going hunting and testing?  If so please add your thoughts here.  We will do the same as we go looking.
Logged
Arjen
Charter Member
***
Posts: 93



see users location on a map View Profile WWW Read user's biography. Give some DonationCredits to this forum member
« Reply #1 on: January 20, 2007, 10:06:57 AM »

I don't have any experience with it myself, but KnowledgebasePublisher seems to be a popular open source solution for this, and after exploring the website a bit, it seems to me it looks good and has nice features.
Logged
tinjaw
Supporting Member
**
Posts: 1,926



I'm so glad breakbeat techno isn't an illegal drug

see users location on a map View Profile WWW Read user's biography. Give some DonationCredits to this forum member
« Reply #2 on: January 20, 2007, 11:23:03 AM »

If I had more time I would travel down Google's rabbit hole on this topic. But, alas, I do not have the time.  undecided
Logged

 
Pages: [1]   Go Up
  Reply  |  New Topic  |  Print  
 
Jump to:  
   Forum Home   Thread Marks Chat! Downloads Search Login Register  

DonationCoder.com | About Us
DonationCoder.com Forum | Powered by SMF
[ Page time: 0.045s | Server load: 0.03 ]