topbanner_forum
  *

avatar image

Welcome, Guest. Please login or register.
Did you miss your activation email?

Login with username, password and session length
  • September 25, 2018, 06:16 AM
  • Proudly celebrating 13 years online.
  • Donate now to become a lifetime supporting member of the site and get a non-expiring license key for all of our programs.
  • donate

Author Topic: program is running in super small window on XPS13  (Read 582 times)

chbartel

  • Participant
  • Joined in 2018
  • *
  • default avatar
  • Posts: 3
    • View Profile
    • Donate to Member
program is running in super small window on XPS13
« on: June 18, 2018, 06:56 PM »
For some reason the program works great on my main windows 10 machine, but when I  installed on my Dell XPS 13 laptop, the program is running in a window that is so small, I can't even read the print on the program. I have rebooted, but nothing has changed. Any ideas?

mouser

  • First Author
  • Administrator
  • Joined in 2005
  • *****
  • Posts: 38,836
    • View Profile
    • Mouser's Software Zone on DonationCoder.com
    • Read more about this member.
    • Donate to Member
Re: program is running in super small window on XPS13
« Reply #1 on: June 18, 2018, 07:11 PM »
That's strange.. Can you elaborate a little bit -- do you mean you can make the window full size but the text is too small? Or do you mean the actual window is still tiny?

chbartel

  • Participant
  • Joined in 2018
  • *
  • default avatar
  • Posts: 3
    • View Profile
    • Donate to Member
Re: program is running in super small window on XPS13
« Reply #2 on: June 18, 2018, 07:19 PM »
I have attached a pdf.  The entire program window is super small. I don't see a way to enlarge to full size of screen?

I have the 4k version of the xps 13 so it's running at 3200x1800 on a 13" screen..

mouser

  • First Author
  • Administrator
  • Joined in 2005
  • *****
  • Posts: 38,836
    • View Profile
    • Mouser's Software Zone on DonationCoder.com
    • Read more about this member.
    • Donate to Member
Re: program is running in super small window on XPS13
« Reply #3 on: June 18, 2018, 07:24 PM »
First things first -- close the options and then click the square in the titlebar to maximize the screenshot captor window.
That won't help make the options dialog more readable, but at least it will make the main window better.

mouser

  • First Author
  • Administrator
  • Joined in 2005
  • *****
  • Posts: 38,836
    • View Profile
    • Mouser's Software Zone on DonationCoder.com
    • Read more about this member.
    • Donate to Member
Re: program is running in super small window on XPS13
« Reply #4 on: June 18, 2018, 07:26 PM »
But even before you do that -- upgrade your version of Screenshot Captor!
Your screenshot shows you are using 4.12, and the current version is 4.29.  You are using a version that is like 3 years old.

chbartel

  • Participant
  • Joined in 2018
  • *
  • default avatar
  • Posts: 3
    • View Profile
    • Donate to Member
Re: program is running in super small window on XPS13
« Reply #5 on: June 18, 2018, 08:10 PM »
But even before you do that -- upgrade your version of Screenshot Captor!
Your screenshot shows you are using 4.12, and the current version is 4.29.  You are using a version that is like 3 years old.

nice catch!  good grief, I don't know how I managed to download an older version(from cnet I believe), and I always check for updates on programs and this one I didn't! Just updating to the newest version has fixed the issue, thanks!

mouser

  • First Author
  • Administrator
  • Joined in 2005
  • *****
  • Posts: 38,836
    • View Profile
    • Mouser's Software Zone on DonationCoder.com
    • Read more about this member.
    • Donate to Member
Re: program is running in super small window on XPS13
« Reply #6 on: June 18, 2018, 08:18 PM »
Just updating to the newest version has fixed the issue, thanks!

Great!   :Thmbsup:

The problem was probably fixed in version 4.10.1 on March 24, 2017, which was the first version to incorporate better support for high-dpi screens.