DonationCoder.com Software > Screenshot Captor

Blank white screen when capturing a browser window

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theridgeway:
My browsers are Chrome and Vivaldi. When I click to grab a portion of a website page, I get a black screen but with the cross wires. When I press prtscn on the PC keyboard this makes the clicking camera noise and the decision box comes up for me to choose what to do with the image. Can you help please.

Ath:
Most likely your AntiVirus is blocking the use of a screen capture tool. Usually that behavior can be inhibited in the settings of your AV.

mouser:
What Ath said.  Antivirus or other security program.
Look for a setting in your security program where you can add an exclusion to give Screenshot Captor permission to capture the screen.

theridgeway:
I'll will try that. Thanks to you both.

mouser:
Let us know if you solve it !

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