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Creating Passionate Users: Don't give in to feature demands!

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Mark0:
Creating Passionate Users: Don't give in to feature demands!

The more successful the product or service is, the stronger the pressure to give in to user requests. The more users you have, the more diverse the requests. One user's must-have-or-else feature is another user's deal-killer. And the more popular your product or service is, the more those requests start turning into demands and ultimatums, and finally very harsh criticisms.
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Bye!

mouser:
ok you convinced me - no more implementing user feature requests in my programs.

anyone who has a problem with my new policy should just spam Mark0 and blame him.  :Thmbsup:

Mark0:
BWHAHAHH!  ;D ;D

JavaJones:
From the brief quote and headline you gave I wasn't sure I'd like this article but I ended up liking it a lot. The actual meat of the article is very balanced and reasonable and I agree with it pretty much 100%. Especially about customer service/tech support being listened to more (and testers)!

- Oshyan

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