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Author Topic: Creating Passionate Users: Don't give in to feature demands!  (Read 3996 times)
Mark0
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« on: June 06, 2006, 10:26:55 AM »

Creating Passionate Users: Don't give in to feature demands!

Quote
The more successful the product or service is, the stronger the pressure to give in to user requests. The more users you have, the more diverse the requests. One user's must-have-or-else feature is another user's deal-killer. And the more popular your product or service is, the more those requests start turning into demands and ultimatums, and finally very harsh criticisms.

Bye!
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mouser
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« Reply #1 on: June 06, 2006, 10:29:45 AM »

ok you convinced me - no more implementing user feature requests in my programs.

anyone who has a problem with my new policy should just spam Mark0 and blame him.  Thmbsup
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Mark0
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« Reply #2 on: June 06, 2006, 10:30:22 AM »

BWHAHAHH!  Grin Grin
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JavaJones
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« Reply #3 on: June 08, 2006, 01:05:42 AM »

From the brief quote and headline you gave I wasn't sure I'd like this article but I ended up liking it a lot. The actual meat of the article is very balanced and reasonable and I agree with it pretty much 100%. Especially about customer service/tech support being listened to more (and testers)!

- Oshyan
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