Last year I talked about The Koolaid Point -- the point at which enough users become passionate that others accuse them of "drinking the koolaid." I offered no ideas for what to do when it happens other than "celebrate" and--the focus of yesterday's post--be brave. Don't give in was my main point then. But there is something else we can do when detractors start criticizing our users. Something so simple I was too thick to see it.
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