That's an excellent point Scott, as I have been kicked off of numerous forums for posting a criticism of the software, or griping about an unfixed bug across several versions. Many forums' TOS state that you must email support with any gripes and must not use the forum to post anything negative (in more vague and vacuous terminology), or you CAN and WILL BE banned.
If you ask me, a company should produce a beta version of the software, throw up a forum for all suggestions and gripes, and then fashion the initial release around what the company knows customers want. But that doesn't happen with many apps!
And mouser, you're right. That's why one should distinguish between "unusually high user discontent" and just the normal forum noise of users demanding features. By the way, in the EssentialPIM forum today, someone actually recommended that they add a Checkbook feature to the program so that they wouldn't have to bother with Excel or Quicken anymore. Holy snickes!!