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Author Topic: Odd cookie problem  (Read 2844 times)
Carol Haynes
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« on: June 25, 2012, 08:48:08 PM »

I am trying to stay logged in to a website (www.nectar.com).

It works fine on two computers with any browser but on my laptop (Win 7 x86) no browser can stay logged in to the website after the browser closes.

The only security running are Windows Firewall (which I have reset to default) and MSE (which is pretty much at default settings).

All other sites are fine - I have tried using IE9, Firefox and Chrome and that one site can not retain the session when the browser closes.

I have cleared browsing history for each browser (including cookies) to reset the cache but it makes no difference.

Driving me nuts - anyone got any idea what is going on?
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40hz
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« Reply #1 on: June 26, 2012, 05:50:58 AM »

Sounds like you're getting a "session" or non-persistent type cookie which gets stored in RAM  rather to a text file. Close the browser and it's gone no matter what.

Why it's only happening on your laptop however is a puzzle. I have the same issue with cigarboxnation.com on my laptop (LinuxMint-64bit). That site stays logged in on every other PC I own. Ditto my iPhone. But not this laptop.

I just assumed it was a "Linux thing." Or possibly something between the site and the user agent my browser is reporting. Or a tweak I made to the FF config file. But now that I've seen you're having the same experience under Windows with three separate browsers, I'm getting curious again as to exactly what is happening here.

Anybody? Anybody? smiley
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4wd
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« Reply #2 on: June 26, 2012, 06:28:23 AM »

Does a cookie actually get set, eg. Firefox->Options->Privacy->Show cookies ?

And does it show a use-by-date ?
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Carol Haynes
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« Reply #3 on: June 26, 2012, 10:51:37 AM »

I removed all the nectar.com cookies in FF.

Logging in produces 7 new cookies:

JSESSIONID Expires end of session
cookieenabledcheck Expires end of session
_utma Expires 26th June 2014 16:36:24
_utmb Expires 26th Junes 2012 17:06:24
_tnmc Expires end of session
_utmz Expires 26th Dec. 2012
UnicalNIODID Expires 31st May 2017

I did the same on my desktop computer and it prduces two extra cookies:

_ric_c344 26th July 2012 (actually expires almost immediately after creation)
_ric_sc344  end of session

Not sure what is going on. All I know is when I restart FF on my desktop I am still logged in - on my laptop I am not.

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barney
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« Reply #4 on: June 26, 2012, 01:31:26 PM »

Dunno that this'll be relevant, but I recently encountered a similar problem after I eradicated all LSOs (flash cookies) from my system.  After digging for a few days, I removed the app (GrekSoft Flash Cookie Remover) that was clearing the LSOs and suddenly my access(es) returned to normal.  Just thought it worth a mention  undecided.
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Carol Haynes
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« Reply #5 on: June 26, 2012, 01:48:08 PM »

 undecided I haven't got anything like that installed
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40hz
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« Reply #6 on: June 26, 2012, 02:17:32 PM »

^I do. I removed it. Same result. Still drops login when you close browser.   undecided
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PhilB66
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« Reply #7 on: June 26, 2012, 05:57:36 PM »


Anybody? Anybody? smiley

Seems like the whole DC community is "working" for kalos & contro nowadays.
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MilesAhead
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« Reply #8 on: June 26, 2012, 06:05:11 PM »

I don't use FF that much. For that reason I have it set to delete all cookies and cache on close. Is there a "white list" to accept all cookies from a site?  Do you have NoScript installed?

What I do on chrome is set it to accept cookies permanently, login to all the sites where I want cookie login. Then I close it, open and change back to session only cookies and use LastPass for all the other sites.

I only use FF as secondary now. I forget how to use many of the settings and AddOns.
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Carol Haynes
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« Reply #9 on: June 26, 2012, 06:10:13 PM »

My problem is that on my laptop it is all browsers - but only one website affected. Just looking at FF to investigate. I mostly use Chrome these days.
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MilesAhead
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« Reply #10 on: June 26, 2012, 06:26:30 PM »

My problem is that on my laptop it is all browsers - but only one website affected. Just looking at FF to investigate. I mostly use Chrome these days.

That does seem a bit weird.

You might try Chrome Cookies View from NirSoft to check out what's up with chrome. That helped me set up which sites I could use cookies for login while still having the browser set the rest of the time to session only cookies.

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4wd
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« Reply #11 on: June 26, 2012, 07:18:40 PM »

Anybody? Anybody? smiley
Seems like the whole DC community is "working" for kalos & contro nowadays.

You forgot nkormanik  tongue


@Carol: OK, a far out idea but some sites know when you're logged in from two places, (eg. GMail).

Could it be that the Nectar site is the same and sets all cookies other than the first logon to be session only ?

ie.  If you log out of the site on your desktop, remove it's cookie (probably not necessary), and then log in from your laptop, will it remain logged in across sessions ?
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Carol Haynes
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« Reply #12 on: June 26, 2012, 07:28:38 PM »

No I can have the website open on multiple computers (including the laptop without problem). Only the laptop forgets the login.
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4wd
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« Reply #13 on: June 26, 2012, 07:40:17 PM »

Have you tried deleting Firefox' two cookie sql files?

cookies.sqllite & cookies.sqllite-journal in your Firefox profile directory.

Maybe they've become corrupted, Firefox will create new ones the next time it runs, (well it should).
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I do not need to control my anger ... people just need to stop pissing me off!
Cloq
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« Reply #14 on: June 26, 2012, 09:42:24 PM »

Just a thought, try downloading a portable version of firefox and see if you have the same cookie problem.

Portable version of FF creates a portable profile so technically everything should isolated to the portable profile.
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MilesAhead
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« Reply #15 on: June 26, 2012, 10:53:02 PM »

Only other thing I can think of off hand is contact the site. Maybe they are getting similar reports from other users.
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rgdot
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« Reply #16 on: June 26, 2012, 10:58:36 PM »

Another unlikely one but ...

I have seen differences in www.site.com and site.com. For example in older versions of vBulletin the cookie was defined such that it made a difference.
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Carol Haynes
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« Reply #17 on: June 27, 2012, 03:17:31 AM »

It isn't a Firefox issue - it is Internet Explorer, Firefox and Chrome having the problem (haven't tried Opera or anything else).

Not sure what the site can do - if it works in all browsers on all of my xomputers except the laptop it must be a laptop issue - especially as I have reset browsers to default settings and removed all browsing history traces in all three.

Ditto - www.nectar.com and nectar.com - I am using the same link on all computers (Firefox and Chrome home pages/bookmarks etc., but not cookies or logins are actually synced across different machines) so having cleared the cache why would the laptop generate different cookies in all browsers?
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MilesAhead
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« Reply #18 on: June 27, 2012, 02:19:25 PM »

If all the machines are W7 you might try posting here:
http://www.sevenforums.com/browsers-mail/

Could be something about the user account setup on laptop is different? If nothing else there's likely more exposure of your issue on that forum.
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