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Author Topic: psr.exe = Problem Steps Recorder (for Win 7)  (Read 2784 times)

Curt

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psr.exe = Problem Steps Recorder (for Win 7)
« on: June 06, 2012, 07:51:12 AM »
gizmo has an important information for users of a Win 7 with problems:

C:\Windows\System32\psr.exe


Quote
How to Use a Little-Known Tool for Getting Help with Windows 7 Problems

Updated 31. May 2012 - 21:00 by v.laurie

Anybody who has been faced with a misbehaving computer and wanted to describe the problem to someone who was located elsewhere knows this isn’t always easy. Windows is complicated and words can be inadequate. The old saying that a picture is worth a thousand words is apt and Windows 7 has a little-known tool to make pictures of your system in action.

The tool is called Problem Steps Recorder (PSR). This tool lets you capture screenshots of the steps that lead to a problem so that someone can review your actions and possibly suggest a solution.

read more: http://www.techsuppo...ndows-7-problems.htm
psr-1.png


Edit:
Maybe also read http://www.donationc....msg200300#msg200300
« Last Edit: June 06, 2012, 08:09:55 AM by Curt »

Renegade

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Re: psr.exe = Problem Steps Recorder (for Win 7)
« Reply #1 on: June 06, 2012, 08:10:27 AM »
Hmmm... Looks very interesting.

Edit:

Produces a nice MHT file with screenshots and pretty good info. Here's a screenshot:

Screenshot - 2012-06-06 , 11_11_55 PM.pngpsr.exe = Problem Steps Recorder (for Win 7)

Didn't even know that was there...
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barney

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Re: psr.exe = Problem Steps Recorder (for Win 7)
« Reply #2 on: June 06, 2012, 06:59:01 PM »
It has been beneficial a couple of times in my arena.

barney

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Re: psr.exe = Problem Steps Recorder (for Win 7)
« Reply #3 on: June 06, 2012, 07:00:39 PM »
Addendum:  it also has popped up a few times when Win7 saw something amiss that I didn't.  So there's some intelligence somewhere in the system.