When it comes to linux support, that is something I cannot do, due to my complete lack of understanding on how to do even the most basic task in any distro lol
Support in the store will come wish a 'If we can't fix it, we won't charge you a penny' type view, and if we can fix it, we will do, for the least amount of money possible, without bankrupting ourselves.
I am trying to stick away from 'Support' based business due to the sheer knowledge I would have to have. We will be providing in-store support, and full returns/refunds policies (We aim to only sell NEW products, so will always have a manufacturer warranty to fall back on)
Our customers, first and foremost, will be the local community, who, currently pay, WAY more than they need to be doing, for the ability to be able to go in store and purchase (A lot of people in my area are still against online purchasing) - Through basic research (Past and recent needs to visit local computer stores) I know full well, I can sell products they sell, for a LOT less, and still turn a pretty decent profit. (The cheapest you can buy a stick of 2GB DDR3 RAM here in shops, is about £25...which...is ridiculous!)
On another note, when I say 'Low Budget' I do not want that to be mixed up with 'We supply crappy Chinese imports with odd brand names you will find no support for" - When we say 'Low Budget' we simply mean, if you want something good, but don't have a big budget (Who does these days?!) then we will be able to offer you KNOWN brands (nvidea, gigabyte, OCZ, Kingston etc...) for a fraction of what you are able to buy them elsewhere (OFFLINE - LOCALLY) - I have no intention, and no possible way to undercut online stores that buy all their stock in quantities of 1000+ per item (Which...I COULD do, but...really...where would I store it all...and it would also mean I have a HUGE amount of "Dead Stock" as offline selling will never reach the quantity of sales that an online distributor can handle)
We will also ALWAYS provide after-sales support either in the store, or over the phone (Obviously depending on what the question is...if somebody says something like "How do I connect to a porn website on this thing", then, I won't feel very inclined to help (Although, that will basically mean your guaranteed to have to clean that computer of who knows how many viruses, which, yeah, I could charge for) - Again though, if they called up asking things like "How do I get online" or something reasonable, then yeah, I would be more than happy to provide that information for nothing (At the end of the day, it doesn't cost me anything to answer a question if they called me).
Where we can reasonably NOT charge a customer, we will do exactly that.
I more than understand the implications and complications of doing everything I want to do with this business, but...why start with a "Charge stupid sums, just so I have to sell less to cover the most basic costs" - I would much rather people know I am low priced, reliable, and fair...because...at the end of the day...all that will get me good 'Word of Mouth' advertising, which, almost always leads to more customers.