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Author Topic: Performance issue  (Read 167 times)

pierrick.brabant

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Performance issue
« on: January 04, 2017, 09:07:34 AM »
My screenshotcaptor begins to be very slow when capturing images.
It takes around 10 seconds to do a printscreen ...

I have no performance issue on other programs on my computer, this is not a lack of CPU or RAM.

Can you help me ?

tomos

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Re: Performance issue
« Reply #1 on: January 04, 2017, 09:21:00 AM »
hi pierrick,
1) is this when taking screenshots of your browser?
1a) Is your browser Firefox?
See SC Options:
Basic Capture > Capturing options
Untick 'Capture URL' =>see if that makes a difference

or
2) could this be to do with your anti-virus?
I believe this has been a problem with others in the past: the AV updates, and decides to give SC a hard time.
To rule this out, can you add SC to list of excluded processes in your anti-virus ?
Tom

pierrick.brabant

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Re: Performance issue
« Reply #2 on: January 04, 2017, 09:41:30 AM »
Really strange ... I restarted my computer (I already did it 5 times !), and it seems to be ok now.
What the **** ?
You can close the ticket.

tomos

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Re: Performance issue
« Reply #3 on: January 04, 2017, 09:46:57 AM »
Really strange ... I restarted my computer (I already did it 5 times !), and it seems to be ok now.
What the **** ?

well, if it happens again, you know what to start with :)
PS welcome to dc :up:
Tom