Main Area and Open Discussion > Living Room
Recommendations for a hosted MS Exchange service
Stoic Joker:
Sorry, but I can't help playing devils advocate sometimes.
Regarding Exchange for 5-10...yeah it wouldn't be that difficult to set up an additional server and run it. But there isn't anybody there to administer it. Or even do basic maintenance on it. They're big on automating everything as much as possible and then have someone come in a few times per year to check up on things. Otherwise, they call only when they need something new - or if something breaks.-40hz (December 30, 2011, 07:54 PM)
--- End quote ---
Honestly, with some of the rinky-dink total kludge setups I've seen.... It truly incredible how durable (read rock stable) Windows servers really are. I'm a huge fan of automation too (especially considering I'm at the end of a 3 week vacation), but I've relied heavily on remote monitoring agents also. Anything that happens on the box (e.g. all monitored servers), is automatically sent to me via Email.
So if they get Exchange in, it will become my ultimate responsibility. And they're in the financial advisory sector so their email has compliance and regulatory baggage attached to it. Some of their communications are also legally binding contracts - so it's a little more complicated than usual with these guys. Which means there's also some serious legal downside potential for whoever is running this for them should something blow up.-40hz (December 30, 2011, 07:54 PM)
--- End quote ---
Data loss is data loss, backup strategies either work, or they don't. The own-es has to go on them if procedures aren't followed. If nobody there rotated the BU media on schedule, and/or took it off site ... That's their ass, not yours if there is nothing to restore from. I just had to ream a client last week (yes during vacation) when I saw 4 of the 5 nightly backup media devices sitting on a table in the server room.
The thing that really makes me not want to take ownership of this for them is the fact they will not allow remote access into their network for server or system maintenance. Don't know exactly why, but that's how it is with them. Somebody's advice or orders apparently, and a 'non-discussion' topic.-40hz (December 30, 2011, 07:54 PM)
--- End quote ---
Zoiks! I'd charge extra for that (not kidding). But if you had a remote monitoring agent (we use Kaseya) most of what you'd be in there to check for gets delivered to your inbox in damn near real-time. I've had several times where a client called to inform me of an issue that they just noticed, that I'd already been working on for an hour.
On the plus side, they're ok with paying big bucks for a four-hour onsite response window - but that doesn't help with Exchange since you know as well as I that it should be checked every day or two. And we're not staffed such that we can have someone run over there every other day for what they'd be willing to pay for us to do it.-40hz (December 30, 2011, 07:54 PM)
--- End quote ---
Every day or two?? If Exchange was that unstable I'd of switched to something else years ago. Prior to running the (Exchange version of the) MBSA perhaps... Granted I do pay very close attention to the backup reports (transaction log handling), but that to is done via automated Email. What is their projected Email volume? You mentioned contracts which conjures up images of huge attachments created by someone scanning in a 200 page document with the scanner set to high res photo quality (seen it happen many times).
Client: Why can't a receive an Email with a 75MB attachment??
Me: O_o ... You Want to WHAT?!?
Oh Yeah ... It's happened.
But if their volume is projected to be of a manageable size ... Then it should be do-able. What are they using now? And how much better does it need to be? Also, most importantly, how much risk are they willing to take (in writing). If solution X is compliant to degree Y, contingent on conditions list Z ... You get a bit of breathing room. The phrase 'Best Effort' is popular for a reason.
So those are the main reasons why I just want to farm this out to someone else. Fortunately, there are a bunch of companies catering to their specific industry and regulatory environment, so I'm guessing I'm not the only tech that's reached the conclusion this is a "special risk/requirement" project better handled by a specialist provider.-40hz (December 30, 2011, 07:54 PM)
--- End quote ---
There is a tendency in IT for people to assume that their specific vertical needs "$pecial" attention ...(Medical (EMR) software...)... and there are a ton of shysters out there that are willing to jack up the price and Give-IT-To-Them... But that doesn't make it right. Or frequently any safer, it just means somebody else is holding the ball. If you recommend a 3rd party company, and they manage to Bork it ... There's still a chance it'll blow back on you. Nothing to do with "fair" ... It's "Just Business" ... Ya know?
-------------------------------------------------------------------------------------
The MS hosted Exchange thing did come to mind, but I've no personal experience with it. I have heard some availability complaints ... but they are fairly old IIRC.
Carol Haynes:
If you want easy offline backup and storage try Mailstore Server - the basic package includes 5 users and it is set it up and leave it. Has great search facilities and can backup up multiple accounts. Built in backup facilities too.
Not cheap - IIRC it is around 300 euros for 5 users and you can add more as you need them.
Note it is called 'server' but it runs on any modern version of windows - main software on one computer and client software on the others.
techidave:
:up: for the Joker's comments. I too believe that Windows Servers are pretty solid, they take a bad rap in that area. I have 4 of them and rarely need to reboot them or anything else. All mine are Server 2003 and we also have Exchange 2003 and its running on a 10 year old Dell Server.
Oh yes, the size of the email attachment. While SJ's example is amusing, its very true. With the size of pictures people are trying to email ... and then they wonder why the attachment doesn't come through or why their mailbox is full. :wallbash:
Now our small school doesn't do anything earth shattering like 40hz's client will be doing. so I cannot speak to the kind of problems the newer exchange software might bring or the extra features that might bring some happiness to someone. :D
Heck, why don't you just move them to gmail and let Google take care of them? :P Just kidding.
Just setup 2 mail servers with real time copying to the second server and the if the first one goes down, the second one would automatically take over. They probably could do something like that for 20-30K USD. :)
40hz:
:up: for the Joker's comments. I too believe that Windows Servers are pretty solid, they take a bad rap in that area. I have 4 of them and rarely need to reboot them or anything else. All mine are Server 2003 and we also have Exchange 2003 and its running on a 10 year old Dell Server.
-techidave (December 31, 2011, 07:12 AM)
--- End quote ---
Oh, I won't disagree with that assessment. I've been doing Windows servers since NT 3.51. I've got Windows servers running at 99% of my client's offices. (Got a few in my home too!) Starting with W2K they got most of the serious issues sorted out. And starting with W2K3 it's been really easy to work with. Same for Exchange.
And I know they're reliable if/when set up correctly. With few exceptions, any servers we've specc'ed and installed for our clients only go down for hardware maintenance or required reboots following software installation.
But the problem with Windows servers (at least from my experience) is that major crashes are the least of your worries. Windows servers seldom crash. But they do develop lingering illnesses on occasion - and they sometimes have critical problems (like corrupted backups or some in-house 'expert' admin mucking with them) that you won't know about until it's too late. And many of these problems don't get identified without scanning through all the server logs rather than just the error messages. So yeah, email alerts are all well and good. I get those too. But I still want to periodically scan through everything whenever possible. That habit is something that's saved my tail on more than one occasion. YMMV. So feel free to do whatever works best for you or your business. And I'll be sure to do the same. :P
Regarding the technology, this isn't a technical challenge. Doing Exchange is really no big deal. What is a big deal is the requirements for security, zero downtime, etc. Like Weinberg says: It's not a technical problem. It's always a 'people problem.' And any time you're convinced something isn't a people problem - better look again.
So yes, I could do two Exchange servers with failover. But if I were to go that far, I should probably also consider setting up an additional small DC server so there isn't a single point of failure for the Active Directory since Exchange requires AD. (Zero downtime on email, remember?)
So ok, we're looking at 3 servers...a boost to the HVAC in the server 'room' (large closet actually) because it's already gotten pretty warm with what's currently in there - and it's only winter outside...check the power service lines and likely get a circuit or two added...additional UPS protection for the new machines...spec a backup system for the new machines and probably replace the existing one which isn't that great...hmm...with security, space and other concerns maybe it's better to have one Exchange server in house and co-locate the other?...you'd not want everything in one basket and we could chance not having that second DC if it starts going too far over budget...we'll strongly advise but let them make their own decision on that one...oh yeah, check with Jason and see if we may want to increase our E&O insurance coverage if we do this...pass the additional premium amount back to the client if we do...then there's...what?...they just called?...now they want to know about Microsoft Small effing Business Server?... oh... I see... his wife's cousin works for GEIS and does some freelance IT consulting on the side...and this prodigy told her SBS is all they really want or need.... called it a no-brainer did he?
You know what? I really think they're better off just going with somebody who already has the plant and equipment in place and paying for it via a monthly service contract. Straight expense write-off that way too - so it's better for taxes.
Again, I'm not trying to play conter-devil's advocate here. It's just that the particular requirements for this project go beyond bringing in some hardware, installing software, and establishing a few operating procedures. If all I had to do was sell them an Exchange server, and set it up, I'd have ordered it for them already.
:)
techidave:
Very true. I think that you can backup all you want and have other failover things in place but in the end, stuff does happen. :( It doesn't matter what you do, very vew people can afford to have the protection in place that would guarantee them 100% reliable backups in case of a failure.
Yep, people can muck up the works. Machines are mechanical devices and as such, things can and do go wrong from time to time.
oh well... job security for ya! :)
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version