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Author Topic: Crash in Win7 with LibreOffice Calc  (Read 4366 times)

jshare

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Crash in Win7 with LibreOffice Calc
« on: November 06, 2011, 09:11:16 AM »
I'm on Win7 64-bit Home Premium, CH+S 2.09.01.

Here's how I can systematically reproduce this bug:

  • Open a spreadsheet in LibreOffice/OpenOffice
  • Left-click any row number, which selects the entire row
  • Ctrl-C

At this point, Win7 tells me:

[Window Title]
Clipboard Help+Spell

[Main Instruction]
Clipboard Help+Spell has stopped working

[Content]
Windows can check online for a solution to the problem.

[V] View problem details 
Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   ClipboardHelpAndSpell.exe
  Application Version:   2.9.1.0
  Application Timestamp:   00000000
  Fault Module Name:   ClipboardHelpAndSpell.exe
  Fault Module Version:   2.9.1.0
  Fault Module Timestamp:   00000000
  Exception Code:   c0000005
  Exception Offset:   0053b9f8
  OS Version:   6.1.7601.2.1.0.768.3
  Locale ID:   1037
  Additional Information 1:   0f75
  Additional Information 2:   0f7588e91de29190f2f19926f531b4e6
  Additional Information 3:   70bc
  Additional Information 4:   70bc93e876665f9992a2a63a290360fb

[Check online for a solution and close the program]

[Close the program]

Anyone else seeing this?

Jacob

mouser

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Re: Crash in Win7 with LibreOffice Calc
« Reply #1 on: November 06, 2011, 09:19:58 AM »
Hi Jacob.

I can report that it does not crash with my open office (a bit old version) spreadsheet on windows xp pro (x64).

But I don't doubt it's happening on yours -- I just have to figure out why..

Can anyone else reproduce the problem?

In the meantime as a poor workaround until the bug is fixed you could add open office to the list of programs that CHS should ignore.  Just go to CHS options tab "Capture Options" and put the openoffice executable in the Ignore list (upper left).

For OpenOffice I think the filename to add is: soffice.bin

Meanwhile, I will try to reproduce this on a virtual machine with windows 7 and new version of open office.  Jacob can you check that the contents of the row dont matter? if you just have a row with 1 number in it, the crash still occurs?

jshare

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Re: Crash in Win7 with LibreOffice Calc
« Reply #2 on: November 07, 2011, 03:34:15 AM »
Yes, I can confirm that even a row with a single digit (in only one cell) is enough to get the crash.

Regarding "Capture Options", if I add soffice.bin, I can copy & paste again. However, once I exit Calc and discard my changes, then CH+S crashes anyway. But if I save my changes, it doesn't crash.

Just to be ultra-sure, I removed soffice.bin from "Capture Options". With that out of the way, CH+S crashes regardless of whether I discard my changes or save my changes.



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Re: Crash in Win7 with LibreOffice Calc
« Reply #3 on: November 07, 2011, 08:40:08 AM »
Ok I a reproduce it on windows 7 in a virtual machine -- so i should be able to fix it.  i'm on it.

mouser

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Re: Crash in Win7 with LibreOffice Calc
« Reply #4 on: November 07, 2011, 09:25:45 AM »
Ok first report is, I'm fairly certain the bug is related to Duplicate Checking.

Can you try turning off duplicate checking (might be sufficient to also choose "Leave Original Ignore New") and see if that fixes the problem (if so you can remove sofice from the exclude list):
Screenshot - 11_7_2011 , 9_23_51 AM.png

Let me know if that works for you.  Meanwhile I will try to fix the root of the problem.

jshare

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Re: Crash in Win7 with LibreOffice Calc
« Reply #5 on: November 07, 2011, 12:02:47 PM »
That did it for me, I can't reproduce the bug even without soffice.bin in "Capture Options".

Good work

mouser

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Re: Crash in Win7 with LibreOffice Calc
« Reply #6 on: November 07, 2011, 12:07:04 PM »
Ok so now I know where the problem is I will try to fix it properly -- I wouldn't be surprised if this same crash wasn't happening in other scenarios as well.