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Centurylink is on CracK
Renegade:
The two guys that came to the house Saturday, deserve a raise. The rest of the company should be immediately sterilized in defense of the gene pool.
-Stoic Joker (August 28, 2011, 02:25 PM)
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Hahahaa~! :)
Sorry to hear about your nightmare, but you have a great way of ranting that is very entertaining~! ;D
(I love the sterilization bit!)
iphigenie:
Something seems to go wrong once a company goes above a certain size. The system takes over. The system likes process, reports, predictable repeatable jobs, interchangeable people, monocultures, single task silos, metrics and, most of all, control, control, control. None of this is necessarily bad, we need some (except for silos and monoculture), but somehow once the system takes over it gets in the way of getting things done, or enjoying doing them.
The tech support is a case in point: not enough engineers so companies put people in front to protect their time, so they don't become a bottleneck. Except the people in front often become more of a bottleneck and create more work for the engineers, if they are not trained and empowered and if the engineers are prevented from dealing directly with customers...
Hope you told these two techs how much you appreciated what they'd done - and if you can put your politically correct hat on for a bit you might want to send the company a short letter of commendation for them sorting out what seems to have been a "complex layered situation of multiple failures and defects" which they had to work through ;)
Ath:
It's called 'un-skilled servicedesk' for a reason ;)
Stoic Joker:
Hope you told these two techs how much you appreciated what they'd done - and if you can put your politically correct hat on for a bit you might want to send the company a short letter of commendation for them sorting out what seems to have been a "complex layered situation of multiple failures and defects" which they had to work through-iphigenie (August 29, 2011, 02:17 AM)
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Yes, and actually they were also kind enough to give me the number for a supervisor that I'll be contacting later today. Apparently they're rather tired of cleaning up this clowns messes and want rid of him too.
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For the rest, glad you found it entertaining. :)
KynloStephen66515:
point blank told the brain dead drone on the other end of the line that he was in fear of his life if he tried to leave the location with the connection still down.
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;D ;D
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