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[HELP!!] Win XP reboots sometimes *after* startup [Any Ideas?]
tomos:
This started about a month ago (I think after the Windows updates mid-June).
Restarting after hibernate failed sometimes - mostly it did manage to restart and show all windows, but then screen would often go black, and and it would reboot. (Sometimes one drive would be checked on reboot, see below)
So I gave up on hibernate, but I'm getting the same symptoms with a full restart! I'm not even sure if it's every time (I tend to do something else when starting from scratch, so may have missed it sometimes).
I did get one or two blue screens, I copied the message (below) and googled it with no results. Unfortunately my Dr.Watson (is that what it's called) doesnt work -due to a windows update- a MS-known problem to which there is no solution offered. That means I cannot use e.g. NirSoft's BlueScreenView to check out what the problem might be.)
0x0000008e (0xc0000005, 0x00000000, 0xb3816850, 0x00000000).
Often (but not always) on reboot it checks partition X -which is where temp folders are, and also where the page file is (on second drive). But I dont get any messages - i.e. it seems to be okay. Drives (two of them) sound okay but I havent checked anything.
Around about that time, I installed the following
Spoiler==================================================
Entry Name : GPSoftware Directory Opus
Installation Date : 2011-06-17 12:03:18
Product Name : Directory Opus
Uninstall String : "C:\Program Files\InstallShield Installation Information\{556DF27F-5B74-11D5-B876-004005E12EF1}\setup.exe" -runfromtemp -l0x0407 -DentalFloss -removeonly
Company : GPSoftware
Version : 10.0.1.0
Description : InstallScript Setup Launcher
Obsolete : No
Installation Folder : C:\Program Files\InstallShield Installation Information\{556DF27F-5B74-11D5-B876-004005E12EF1}
Uninstall : Yes
Web Site : www.gpsoft.com.au
Installation Change String: "C:\Program Files\InstallShield Installation Information\{556DF27F-5B74-11D5-B876-004005E12EF1}\setup.exe" -runfromtemp -l0x0407 -DentalFloss
Quiet Uninstall : No
Registry Key : {556DF27F-5B74-11D5-B876-004005E12EF1}
Installer : Unknown
Root Key : HKEY_LOCAL_MACHINE
==================================================
==================================================
Entry Name : Adobe Reader 8.3.0
Installation Date : 2011-06-17 09:30:56
Product Name :
Uninstall String : MsiExec.exe /X{AC76BA86-7AD7-1033-7B44-A83000000003}
Company : Adobe Systems Incorporated
Version : 8.3.0
Description :
Obsolete : No
Installation Folder :
Uninstall : Yes
Web Site : http://www.adobe.com
Installation Change String: MsiExec.exe /I{AC76BA86-7AD7-1033-7B44-A83000000003}
Quiet Uninstall : No
Registry Key : {AC76BA86-7AD7-1033-7B44-A83000000003}
Installer : Windows Installer
Root Key : HKEY_LOCAL_MACHINE
==================================================
==================================================
Entry Name : Microsoft .NET Framework 2.0 Service Pack 2
Installation Date : 2011-06-16 10:34:22
Product Name :
Uninstall String : MsiExec.exe /X{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}
Company : Microsoft Corporation
Version : 2.2.30729
Description :
Obsolete : No
Installation Folder :
Uninstall : Yes
Web Site : http://go.microsoft.com/fwlink/?LinkId=98073
Installation Change String: MsiExec.exe /I{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}
Quiet Uninstall : No
Registry Key : {C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}
Installer : Windows Installer
Root Key : HKEY_LOCAL_MACHINE
==================================================
==================================================
Entry Name : Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Installation Date : 2011-06-16 10:29:52
Product Name :
Uninstall String : MsiExec.exe /X{9BE518E6-ECC6-35A9-88E4-87755C07200F}
Company : Microsoft Corporation
Version : 9.0.30729.6161
Description :
Obsolete : No
Installation Folder :
Uninstall : Yes
Web Site :
Installation Change String: MsiExec.exe /X{9BE518E6-ECC6-35A9-88E4-87755C07200F}
Quiet Uninstall : No
Registry Key : {9BE518E6-ECC6-35A9-88E4-87755C07200F}
Installer : Windows Installer
Root Key : HKEY_LOCAL_MACHINE
==================================================
==================================================
Entry Name : Security Update for Windows XP (KB2476490)
Installation Date : 2011-06-16 10:29:46
Product Name :
Uninstall String : "C:\WINDOWS\$NtUninstallKB2476490$\spuninst\spuninst.exe"
Company : Microsoft Corporation
Version : 1
Description :
Obsolete : No
Installation Folder :
Uninstall : Yes
Web Site : http://support.microsoft.com
Installation Change String:
Quiet Uninstall : No
Registry Key : KB2476490
Installer : Unknown
Root Key : HKEY_LOCAL_MACHINE
==================================================
==================================================
Entry Name : Security Update for Windows XP (KB2503665)
Installation Date : 2011-06-16 10:29:41
Product Name :
Uninstall String : "C:\WINDOWS\$NtUninstallKB2503665$\spuninst\spuninst.exe"
Company : Microsoft Corporation
Version : 1
Description :
Obsolete : No
Installation Folder :
Uninstall : Yes
Web Site : http://support.microsoft.com
Installation Change String:
Quiet Uninstall : No
Registry Key : KB2503665
Installer : Unknown
Root Key : HKEY_LOCAL_MACHINE
==================================================
==================================================
Entry Name : Security Update for Windows XP (KB2535512)
Installation Date : 2011-06-16 10:29:36
Product Name :
Uninstall String : "C:\WINDOWS\$NtUninstallKB2535512$\spuninst\spuninst.exe"
Company : Microsoft Corporation
Version : 1
Description :
Obsolete : No
Installation Folder :
Uninstall : Yes
Web Site : http://support.microsoft.com
Installation Change String:
Quiet Uninstall : No
Registry Key : KB2535512
Installer : Unknown
Root Key : HKEY_LOCAL_MACHINE
==================================================
==================================================
Entry Name : Security Update for Windows XP (KB2536276)
Installation Date : 2011-06-16 10:29:31
Product Name :
Uninstall String : "C:\WINDOWS\$NtUninstallKB2536276$\spuninst\spuninst.exe"
Company : Microsoft Corporation
Version : 1
Description :
Obsolete : No
Installation Folder :
Uninstall : Yes
Web Site : http://support.microsoft.com
Installation Change String:
Quiet Uninstall : No
Registry Key : KB2536276
Installer : Unknown
Root Key : HKEY_LOCAL_MACHINE
==================================================
==================================================
Entry Name : Security Update for Windows Internet Explorer 8 (KB2530548)
Installation Date : 2011-06-16 10:29:26
Product Name :
Uninstall String : "C:\WINDOWS\ie8updates\KB2530548-IE8\spuninst\spuninst.exe"
Company : Microsoft Corporation
Version : 1
Description :
Obsolete : No
Installation Folder :
Uninstall : Yes
Web Site : http://support.microsoft.com
Installation Change String:
Quiet Uninstall : No
Registry Key : KB2530548-IE8
Installer : Unknown
Root Key : HKEY_LOCAL_MACHINE
==================================================
==================================================
Entry Name : Security Update for Windows XP (KB2544893)
Installation Date : 2011-06-16 10:27:41
Product Name :
Uninstall String : "C:\WINDOWS\$NtUninstallKB2544893$\spuninst\spuninst.exe"
Company : Microsoft Corporation
Version : 1
Description :
Obsolete : No
Installation Folder :
Uninstall : Yes
Web Site : http://support.microsoft.com
Installation Change String:
Quiet Uninstall : No
Registry Key : KB2544893
Installer : Unknown
Root Key : HKEY_LOCAL_MACHINE
==================================================
==================================================
Entry Name : Microsoft Visual C++ 2005 Redistributable
Installation Date : 2011-06-16 10:27:37
Product Name :
Uninstall String : MsiExec.exe /X{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}
Company : Microsoft Corporation
Version : 8.0.61001
Description :
Obsolete : No
Installation Folder :
Uninstall : Yes
Web Site :
Installation Change String: MsiExec.exe /X{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}
Quiet Uninstall : No
Registry Key : {710f4c1c-cc18-4c49-8cbf-51240c89a1a2}
Installer : Windows Installer
Root Key : HKEY_LOCAL_MACHINE
==================================================
==================================================
Entry Name : Security Update for Windows Internet Explorer 8 (KB2544521)
Installation Date : 2011-06-16 10:25:41
Product Name :
Uninstall String : "C:\WINDOWS\ie8updates\KB2544521-IE8\spuninst\spuninst.exe"
Company : Microsoft Corporation
Version : 1
Description :
Obsolete : No
Installation Folder :
Uninstall : Yes
Web Site : http://support.microsoft.com
Installation Change String:
Quiet Uninstall : No
Registry Key : KB2544521-IE8
Installer : Unknown
Root Key : HKEY_LOCAL_MACHINE
==================================================
==================================================
Entry Name : pdfforge Toolbar v4.4
Installation Date : 2011-06-14 21:40:32
Product Name :
Uninstall String : MsiExec.exe /X{BCB52F35-4C56-49F2-A3D6-FDED54B01847}
Company : Spigot, Inc.
Version : 4.4
Description :
Obsolete : No
Installation Folder :
Uninstall : Yes
Web Site :
Installation Change String: MsiExec.exe /X{BCB52F35-4C56-49F2-A3D6-FDED54B01847}
Quiet Uninstall : No
Registry Key : {BCB52F35-4C56-49F2-A3D6-FDED54B01847}
Installer : Windows Installer
Root Key : HKEY_LOCAL_MACHINE
==================================================
I really wish I had taken better notes so I could narrow it down more, but I didnt :-[
Since then I upgraded the driver on my video card (nvidea) but that hasnt made any difference.
I thought I'd restore an image from before all this and try installing things one by one and see how I get on (or maybe that mighn't even fix the problem - if it's hardware...)
Any tips !?
Edir 2011-07-14 / added [HELP!!] to the title
4wd:
If it helps, I have all the above installed except for the following on my XP Pro netbook and the Hibernate works fine:
pdfforge Toolbar v4.4
Adobe Reader 8.3.0
The XP Pro system on the netbook has been nlited a bit to remove things I don't use/need.
40hz:
Had same error code myself.
Long shot: Are you running an AMD or an Intel CPU?
If AMD and your mobo is using nForce drivers, try temporarily disabling the onboard nForce NIC(s) and see if the problem goes away. I had that happen on an AMD box I had after I installed a 1Gb NIC card and stopped using the built-in. I took me forever to figure out since the problem surfaced about three months afterwards following an WSUS update so I didn't equate hardware with the problem.
------------
Anyway...
Here's the "official" description of an 8E error:
STOP 0x0000008E errors are usually caused by memory hardware failures and more rarely by device driver issues, viruses, or hardware failures other than your RAM.
Here's the rest of it:
It's pretty long!Problem Event Name: BlueScreen
BCCode: 8e
Cause of STOP 0x0000008E Errors
STOP 0x0000008E errors are usually caused by memory hardware failures and more rarely by device driver issues, viruses, or hardware failures other than your RAM.
If STOP 0x0000008E isn't the exact STOP code you're seeing or KERNEL_MODE_EXCEPTION_NOT_HANDLED isn't the exact message, please check my Complete List of STOP Error Codes and reference the troubleshooting information for the STOP message that you are seeing.
Resolution
Restart your computer if you haven't already done so. The STOP 0x0000008E blue screen error might be a fluke.
Did you just install new hardware or make a change to some hardware or a hardware driver? If so, there's a very good chance that the change you made caused the STOP 0x0000008E error.
Undo the change you made and test for the 0x8E blue screen error.
Depending on what change you made, some solutions might include:
Remove or reconfigure the newly installed hardware.
Startup with Last Known Good Configuration to undo related registry and driver changes.
Use System Restore to undo recent changes.
Roll back any device drivers you've installed to versions prior to your update.
Test your RAM. The most common cause of the STOP 0x0000008E error is memory that is damaged or has stopped working properly for some reason.
Replace any nonworking memory modules if your tests show a problem.
Verify that the system memory is properly installed. Memory that's installed in some way other than that suggested by your motherboard manufacturer could cause STOP 0x0000008E errors and other related problems.
Note: If you have any doubt about the proper memory configuration in your computer, please consult your computer or motherboard manual. All motherboards have fairly stringent requirements on the types and configurations of RAM modules.
Return BIOS settings to their default levels. Overclocked or misconfigured memory settings in BIOS have been known to cause STOP 0x0000008E errors.
Note: If you've made several customizations to your BIOS settings and don't want to load the default ones then at least try returning all BIOS memory timing, caching, and shadowing options to their default levels and see if that fixes the STOP 0x0000008E error.
Apply all available Windows updates. Several service packs and other patches have specifically addressed STOP 0x0000008E issues.
Note: This particular solution is likely to solve your problem if your STOP 0x0000008E error is accompanied by a mention of win32k.sys or wdmaud.sys, or if it occurred while making changes to the hardware acceleration on your graphics card.
If STOP error 0x0000008E is followed by 0xc0000005, as in STOP: 0x0000008E (0xc0000005, x, x, x), applying the latest Windows service pack will likely fix your issue.
Perform basic STOP error troubleshooting. If none of the specific steps above help fix the STOP 0x0000008E error you're seeing, take a look at this general STOP error troubleshooting guide. Since most STOP errors are similarly caused, some of the suggestions might help.
Please let me know if you've fixed a blue screen of death with the STOP 0x0000008E STOP code using a method that I don't have above. I'd like to keep this page updated with the most accurate STOP 0x0000008E error troubleshooting information as possible.
Applies To
Any of Microsoft's Windows NT based operating systems could experience the STOP 0x0000008E error. This includes Windows 7, Windows Vista, Windows XP, Windows 2000, and Windows NT.
Still Having STOP 0x0000008E Issues?
Let a community of computer support enthusiasts help out! Post the details of your STOP error in the PC Support Forums. Be sure to let us know the that you're seeing the 0x0000008E STOP code and also what steps, if any, you've already taken to resolve it.
Also, please make sure you've looked at my general STOP Error Troubleshooting Guide before posting.
--- End quote ---
Buried in there was one thing in it I didn't know. This note:
If STOP error 0x0000008E is followed by 0xc0000005, as in STOP: 0x0000008E (0xc0000005, x, x, x), applying the latest Windows service pack will likely fix your issue.
--- End quote ---
Might be worth a try.
Note: if you let Windows update any hardware drivers thru WSUS - roll them back. The generic ones Microsoft issues don't work very well with a lot of hardware. I always use the drivers supplied by the PC manufacturer if at all possible. Especially if they're non-Intel chipset video drivers.
Luck! :Thmbsup:
4wd:
Buried in there was one thing in it I didn't know. This note:
...
-40hz (July 11, 2011, 03:56 PM)
--- End quote ---
The top bit is interesting too:
STOP 0x0000008E errors are usually caused by memory hardware failures and more rarely by device driver issues, viruses, or hardware failures other than your RAM.
--- End quote ---
You could try reseating the RAM or running memtest from a bootable flash drive.
Cloq:
What model/brand motherboard?
Do you know if you have sata set to ahci mode? If so, download and install intel storage matrix drivers, assuming mobo is intel chipset and sata ports that is.
I know several (various big name brand) laptop and desktop models that spontaneously rebooted randomly till the intel drivers were installed.
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