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Difficulties with JottiQ & Virus Total

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peterlonz:
Hi everyone,

It's been a few years since I first used Jotti & I do not recall ever before using VirusTotal.
Recently I have been concerned about upping my confidence level when scanning.
I use MSSE & Spybot S & D, configured as "always on", & selectively scan with Malwarebytes, Avast, & Superantispyware.
My system is: Win7(64).
I noticed the following problems with both services after downloading & installing JottiQ:
Repeated upload difficulties, "failed to upload", "upload timed out", "server busy" & lengthy queing.
Jotti was particularly slow with poor server availablity.
Each seemed to check the hash of each file & appeared to stop dead if the hash was not found. Now I have no idea why, or how, or if, that should stop a file upload for a AV check. After all I just wish to know if any particular file could be a threat.
Interestingly the files that I could not upload (after many tries) presented no problems to my installed AV
programs.
The whole exercise was very time consuming & unless I can discover how to overcome the above difficulties, both services will effectively be useless to me.
Can anyone help or confirm these are not difficulties unique to my system (or me).
Thanks,
Peter O

ewemoa:
I also occasionally have difficulty with uploading to at least virustotal.  After a few incidents I think I was under the impression that it had to do with the time of day I was making the attempts -- but this is just speculation.

eleman:
I can offer you two tips:

1. Using virustotal uploader.

2. Relaxing a little bit. If the installed antivirus has no problems with a file, chances are virustotal (or jottiq, or another antivirus) will have none either. If a file is a virus for antivirus A, and not a virus for antivirus B, you almost certainly have a false positive in case of antivirus A.

ewemoa:
FWIW, I encountered uploading difficulties using the uploader program from virustotal.  That's my main mode of interaction with them.  Is there some reason the uploader would give better uploading experiences?

justice:
Have you contacted the authors?

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