I bought a D-Link NAS from NewEgg last month. On the page for the NAS, they recommended that I purchase 2TB Western Digital Caviar Green HDs to install in the NAS. I went ahead and bought the drives, because they were a good price, low heat production/energy use, I have always had luck with WD drives, and because NewEgg recommended them.
The items arrived yesterday, and I tried in vain to get the thing set up in a RAID 1 configuration. After multiple failures, I finally found a posting from the manufacturer of the NAS that states that the specific model of hard drive that NewEgg recommended that I purchase along with the NAS is explicitly not supported by the manufacturer.
As NewEgg sold me the drives specifically to use in the NAS I purchased, I have emailed them to ask for a refund so I can purchase compatible drives. I have yet to hear back from them (nearing 24 hours since I emailed them), but I am worried that their return policy is going to cause problems. Specifically, their policy states that all refund requests are subject to a 15% restocking fee. Also, the installation procedure for the drives involves sliding them past metal tabs into the enclosure. This caused long scratches spanning the entire length of the drive. As there is clearly physical damage to the metal, label-side of the drives, I am worried that NewEgg will deny any return at all since their policy states that they will not accept products with physical damage.
So, should the retailer refund the purchase since it was made on their faulty recommendation? What about that 15% restocking fee? It's not like I changed my mind after using the items. Since the damage was caused by installing the drives into the enclosure that was part of the recommended package, should they still accept them even though they are scratched? Does it make a difference that the recommendation came from an automated system rather than a salesperson making an honest mistake?
What are your thoughts on the matter?