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Apple to support reps: "Do not attempt to remove malware"
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Josh:
Apple is actively conducting an internal investigation into the Mac Defender malware attack I wrote about yesterday (here and here). An internal document with a Last Modified date of Monday, May 16, 2011 notes that this is an “Issue/Investigation In Progress.”
The document (shown below) provides specific instructions for support personnel to follow when dealing with a customer who has called AppleCare to request help with this specific attack.
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Source
Renegade:
The internal letter:
Apple to support reps: "Do not attempt to remove malware"
They're so helpful! :P
Stoic Joker:
Wow! Deny everything to the bitter end. That's cold...
@Josh - Love the new Apple logo! :Thmbsup:
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