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Author Topic: Apple to support reps: "Do not attempt to remove malware"  (Read 1385 times)

Josh

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Apple to support reps: "Do not attempt to remove malware"
« on: May 19, 2011, 08:23:52 PM »
apple_worm-300x210.jpg

Quote
Apple is actively conducting an internal investigation into the Mac Defender malware attack I wrote about yesterday (here and here). An internal document with a Last Modified date of Monday, May 16, 2011 notes that this is an “Issue/Investigation In Progress.”

The document (shown below) provides specific instructions for support personnel to follow when dealing with a customer who has called AppleCare to request help with this specific attack.

Source

Renegade

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Re: Apple to support reps: "Do not attempt to remove malware"
« Reply #1 on: May 19, 2011, 09:26:09 PM »
The internal letter:

apple-macdefender-investigation-may-16-2011.pngApple to support reps: "Do not attempt to remove malware"

They're so helpful! :P

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Stoic Joker

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Re: Apple to support reps: "Do not attempt to remove malware"
« Reply #2 on: May 19, 2011, 10:18:51 PM »
Wow! Deny everything to the bitter end. That's cold...

@Josh - Love the new Apple logo!  :Thmbsup: