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Complaint about Bartels Media \ the PhraseExpress people

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ggamer:
Hello everyone, long time lurker here who's enjoyed reading your posts for a while now. I haven't visited in a few weeks but upon returning today I came across this thread and, after keeping my mouth shut in the past, felt I had to finally had to register an account and say something.

The users Mattphoes (the OP of the thread I linked to), Merida, and BartelsMedia \ PhraseExpress \ Michael are all the same person. Just skim over a few of each of their posts and it's pretty clear. All three users:

1. Made a post about PhraseExpress immediately after registering, and then all but BartelsMedia disappeared just days afterwards.

2. Make ample use of bold and italicized text.

3. Are quite rude, obnoxious, and snarky.

4. Really, really love and defend PhraseExpres with an odd fervor that you would expect from the parent of a child, and not from a legitimate, non-affiliated user of a piece of software.

5. Seem to enjoy trashing software that competes with PhraseExpress as evidenced by remarks like "slow", "buggy", "copycat", "stealing", "shipwrecks", "idiot", "vomit" et cetera when talking about a competing program, all while going on and on about how "awesome" PhraseExpress is.

6. English seems to be a secondary language for all three users.

There isn't a doubt in my mind that all three "different" users are the same person, even though they claim otherwise. I know I'm not the only one who thinks this either, as you can see by reading some of the relevant threads.

I find this behavior disgusting and deplorable, and I wouldn't be surprised if there were more accounts here controlled and operated by Bartels Media. While I know it's unlikely, I sincerely hope that the moderators consider banning them. Enough is enough, and by letting this behavior continue I think we're rewarding it when we shouldn't be.

tl;dr; the PhraseExpress people are rude, obnoxious, and the company uses low, dirty, and often "anonymous" tactics not only here but apparently elsewhere as well (Google is your friend) to attempt to damage the reputation of their competitors while at the same time promoting their own product as a perfect, amazing, fantastically awesome and superior alternative.

Even that were true and I were in the market for this type of software, you couldn't pay me to do business with these people.

bmms:
I know, that I violate a golden internet forum rule now and I am sorry to ruin your "investigations" so quickly:

Mattphoes, Merida, and BartelsMedia PhraseExpress Michael are all the same person.
--- End quote ---


Do you really believe, that I am that schizophrenic to even mail between "my own" accounts?


Make ample use of bold and italicized text.
--- End quote ---

This must not be. Boy, we patented it!


English seems to be a secondary language for all three users.
--- End quote ---

I apologize in the name of hundreds of Indian, Italian and French forum participators for the lack of our English skills as it is not our native language. Perhaps you can help us to improve our English if you wish to contribute something actually useful.
 

Look, all we do for the last 13 years is to develop software. And yes, we are obsessive. We are obsessed in a hopefully positive way to provide quality software and quality technical support.

We are very thankful that our wholehearted obsession led to a quite successful product. We are genuinly thankful every single day, that PhraseExpress is used by many hundred-thousands of happy users today.

However, we had to learn, that such success also attracts individuals that are not that happy about our success for any reason, agenda or motivation.

Of course, we do make mistakes. If users post constructive feedback, we really try to improve our offerings, to help or to clarify. You can see that here, at Twitter, or anywhere else where Google Alert points me to. Including your posting.

When PhraseExpress started to enter the download charts, the increasing level of aggression by a few users really shocked us at first. Especially, as such aggressive bashing surprisingly always seem to come from users of our free version. Get that: We give away our hard-work for free and what do we get? Ranting and bad-mouthing by a few users.

We were very confused about this bizarre development at first. You contribute to the community and you get nasty slaps in the face. That really hurt.

So, even as you are a anonymous troll, you reached your goal, and successfully hurt us. We feel sad about such postings.

Now, as you seem to be an established DC member, would you please tell us the reason why you don't post with your real DC account but use a dummy account for that? Is it, because you are a jealous competitor or is it, because you know that your posting is not true and you don't want to harm your real account's reputation?

And as you seem to be very alert about our product for whatever interesting reason and as you obviously invested so much time in your very elaborated research, please tell us about your motivation (as in "Qui Bono?") why you try to hurt us in such sophisticated way?

Something really bad must happened to you and if there is anything, we could fix, we would be more than happy to do that.

tomos:
The first poster made a lot of assumptions, using circumstantial evidence (I wouldnt want to be on trial with them as the judge...)

But if you re-read their post you will see that this is an assumption as well:-

Now, as you seem to be an established DC member, would you please tell us the reason why you don't post with your real DC account but use a dummy account for that? Is it, because you are a jealous competitor or is it, because you know that your posting is not true and you don't want to harm your real account's reputation?
-BartelsMedia (April 20, 2011, 03:58 AM)
--- End quote ---

bmms:
But if you re-read their post you will see that this is an assumption as well.
--- End quote ---

No, I see questions.

--

The next logical step will be a post by the troll's original DC account to support the troll and we are in the game.

Ironically, exactly that sort of game, the troll is accusing us to play.

Good bye for this thread. We are there to help with any PhraseExpress related questions but it is pointless to "discuss" with an anonymous troll.

Here is the fish for "ggamer": ><((((º>

40hz:
Am I the only person having a problem with the way BartlesMedia responded in this thread? :nono2:

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