Welcome Guest.   Make a donation to an author on the site April 18, 2014, 08:16:57 AM  *

Please login or register.
Or did you miss your validation email?


Login with username and password (forgot your password?)
Why not become a lifetime supporting member of the site with a one-time donation of any amount? Your donation entitles you to a ton of additional benefits, including access to exclusive discounts and downloads, the ability to enter monthly free software drawings, and a single non-expiring license key for all of our programs.


You must sign up here before you can post and access some areas of the site. Registration is totally free and confidential.
 
Your Support Funds this Site: View the Supporter Yearbook.
   
   Forum Home   Thread Marks Chat! Downloads Search Login Register  
Pages: Prev 1 2 [3]   Go Down
  Reply  |  New Topic  |  Print  
Author Topic: SpiderOak - very nice people =)  (Read 20529 times)
kyrathaba
N.A.N.Y. Organizer
Honorary Member
**
Posts: 2,975



while(! dead_horse){beat}

see users location on a map View Profile WWW Read user's biography. Give some DonationCredits to this forum member
« Reply #50 on: July 07, 2011, 09:41:06 PM »

The only complaint I've had with SpiderOak is that I got up to 10 GB of space because of others signing up through my link.  Then, about 10 days later, SpiderOak starts bucking up on me, saying I've exceed the maximum of 8 GB of free backup space.  So I wind up having to remove quite a few files from S.O. backup.  Grrr...

Other than that, I've been completely satisfied, especially given that this is a free service.

For me, the strongest selling point is there zero-knowledge-of-my-files architecture.

Lifehacker had a recent article comparing several of these types of programs.
Logged

Win 7 Home Premium 64bit-SP1 AMD Athlon II X2 220 Socket AM3 (938) @ 2.1GHz 6GB RAM Firefox 26.0
_________________________________________________________________________________________

I'm fighting against patent trolls. Join me and tell your representative to support the #SHIELDAct: https://eff.org/r.b6JJ /via @EFF

My DC page: http://kyrathaba.dcmembers.com | My blog: http://williambryanmiller.com/ | Proofreading Service: http://bit.ly/1fQSqQP

Armando
Charter Member
***
Posts: 2,666



see users location on a map View Profile Give some DonationCredits to this forum member
« Reply #51 on: July 07, 2011, 10:07:21 PM »

Well, my problem is/was... performance (as I mentioned in a previous post). I often used it to sync tasks lists + other very small files I wanted to access  on the go and having to wait a long time to have access to those is maddening.

I also experienced a situation where the queue appeared to be completely jammed and nothing got saved for days, without any warning!! At that point I just stopped using it, feeling that it wasn't reliable enough for my code backup.

I'm still trying to find something as speedy and "reliable" as Dropbox... but with some actual security preoccupations.
Logged

"I suppose it can be said that I'm an absent-minded driver. It's true that I've driven through a number of red lights on occasion, but on the other hand, I've stopped at a lot of green ones but never gotten credit for it."
Glenn Gould
kyrathaba
N.A.N.Y. Organizer
Honorary Member
**
Posts: 2,975



while(! dead_horse){beat}

see users location on a map View Profile WWW Read user's biography. Give some DonationCredits to this forum member
« Reply #52 on: July 07, 2011, 10:13:31 PM »

I've never had it jam up for days, but I have had it seem to stall out for 2-3 hours; eventually it always finishes it's business for me.  Can't say that I blame you, though, if you weren't satisfied with its performance.  And certainly Dropbox remains, for me, the most elegant -- I suppose just because it's so darned simple to use!
Logged

Win 7 Home Premium 64bit-SP1 AMD Athlon II X2 220 Socket AM3 (938) @ 2.1GHz 6GB RAM Firefox 26.0
_________________________________________________________________________________________

I'm fighting against patent trolls. Join me and tell your representative to support the #SHIELDAct: https://eff.org/r.b6JJ /via @EFF

My DC page: http://kyrathaba.dcmembers.com | My blog: http://williambryanmiller.com/ | Proofreading Service: http://bit.ly/1fQSqQP

iphigenie
Supporting Member
**
Posts: 1,165


curiosity FTW!

see users location on a map View Profile WWW Read user's biography. Give some DonationCredits to this forum member
« Reply #53 on: July 08, 2011, 01:41:52 AM »

Being over: At least Spideroak lets you delete files moderately quickly from its interface or, iirc, the web admin - so you can pick whatever large bits you might want to take off the system to bring it back to level

I downgraded Syncplicity from paid to free recently and between the "you cant do anything you're over" and the fact that you just cannot do anything on the web admin I had to "unsubscribe" all the folders (which wipes them from the backup space) and start over. Way worse

Not sure how others do it, it would be interesting what the best practice ought to be - to me if I am over I would like an easy interface mode to pick what to remove to be brought back to level

Elegance: interestingly enough I have had to use dropbox for work and I found the approach inelegant - that you have to put everything into that one folder. If I have folders all over that I want to backup I need to move them and adapt applications.. and if I only want to back up part of a folder tree I have a mess... It does work for a shared project folder, though.
Logged
kyrathaba
N.A.N.Y. Organizer
Honorary Member
**
Posts: 2,975



while(! dead_horse){beat}

see users location on a map View Profile WWW Read user's biography. Give some DonationCredits to this forum member
« Reply #54 on: July 08, 2011, 07:16:13 AM »

I'm back down to 8GB, which the SpiderOak app has been telling me is the maximum amount of free space I can have.  That's fine by me.  They had to set the limit somewhere.  My only minor irritation was that for several days it let me have 10GB of stuff backed up.  To me, that's a bug.
Logged

Win 7 Home Premium 64bit-SP1 AMD Athlon II X2 220 Socket AM3 (938) @ 2.1GHz 6GB RAM Firefox 26.0
_________________________________________________________________________________________

I'm fighting against patent trolls. Join me and tell your representative to support the #SHIELDAct: https://eff.org/r.b6JJ /via @EFF

My DC page: http://kyrathaba.dcmembers.com | My blog: http://williambryanmiller.com/ | Proofreading Service: http://bit.ly/1fQSqQP

Deozaan
Charter Member
***
Posts: 6,087



see users location on a map View Profile WWW Read user's biography. Give some DonationCredits to this forum member
« Reply #55 on: July 08, 2011, 01:37:12 PM »

I'm back down to 8GB, which the SpiderOak app has been telling me is the maximum amount of free space I can have.

I thought the referral page said you could get up to 50GB of free space from referrals?

EDIT: from the spideroak front page:

Logged

kyrathaba
N.A.N.Y. Organizer
Honorary Member
**
Posts: 2,975



while(! dead_horse){beat}

see users location on a map View Profile WWW Read user's biography. Give some DonationCredits to this forum member
« Reply #56 on: July 08, 2011, 01:57:38 PM »

You're correct. Yet I continue to get prompted to upgrade, or else delete enough files from my backup queue to drop below 8 GB.
Logged

Win 7 Home Premium 64bit-SP1 AMD Athlon II X2 220 Socket AM3 (938) @ 2.1GHz 6GB RAM Firefox 26.0
_________________________________________________________________________________________

I'm fighting against patent trolls. Join me and tell your representative to support the #SHIELDAct: https://eff.org/r.b6JJ /via @EFF

My DC page: http://kyrathaba.dcmembers.com | My blog: http://williambryanmiller.com/ | Proofreading Service: http://bit.ly/1fQSqQP

kyrathaba
N.A.N.Y. Organizer
Honorary Member
**
Posts: 2,975



while(! dead_horse){beat}

see users location on a map View Profile WWW Read user's biography. Give some DonationCredits to this forum member
« Reply #57 on: July 08, 2011, 04:15:47 PM »

Also, the image from their page that you posted above reads in a way that suggests that you get 50GB for referring one single person.  It'd be unambiguous to say "Gain up to a maximum of 50 GB by referring your friends" or -- even better -- "Gain 1 GB of extra storage for every friend you refer who registers with SpiderOak".
Logged

Win 7 Home Premium 64bit-SP1 AMD Athlon II X2 220 Socket AM3 (938) @ 2.1GHz 6GB RAM Firefox 26.0
_________________________________________________________________________________________

I'm fighting against patent trolls. Join me and tell your representative to support the #SHIELDAct: https://eff.org/r.b6JJ /via @EFF

My DC page: http://kyrathaba.dcmembers.com | My blog: http://williambryanmiller.com/ | Proofreading Service: http://bit.ly/1fQSqQP

kyrathaba
N.A.N.Y. Organizer
Honorary Member
**
Posts: 2,975



while(! dead_horse){beat}

see users location on a map View Profile WWW Read user's biography. Give some DonationCredits to this forum member
« Reply #58 on: July 08, 2011, 04:17:55 PM »

Here's the nag-screen:



Even though my SpiderOak usage bar shows this:


Logged

Win 7 Home Premium 64bit-SP1 AMD Athlon II X2 220 Socket AM3 (938) @ 2.1GHz 6GB RAM Firefox 26.0
_________________________________________________________________________________________

I'm fighting against patent trolls. Join me and tell your representative to support the #SHIELDAct: https://eff.org/r.b6JJ /via @EFF

My DC page: http://kyrathaba.dcmembers.com | My blog: http://williambryanmiller.com/ | Proofreading Service: http://bit.ly/1fQSqQP

Deozaan
Charter Member
***
Posts: 6,087



see users location on a map View Profile WWW Read user's biography. Give some DonationCredits to this forum member
« Reply #59 on: July 08, 2011, 04:27:28 PM »

One problem I've often had with SpiderOak is that when I'm selecting files and folders to backup, it will mess up and unselect or re-select folders, or sometimes select folders I never wanted selected in the first place. This can sometimes lead to it attempting to recursively backup large directories and all it's subdirectories (like my User directory). Maybe you should check to make sure something like that didn't happen.
Logged

kyrathaba
N.A.N.Y. Organizer
Honorary Member
**
Posts: 2,975



while(! dead_horse){beat}

see users location on a map View Profile WWW Read user's biography. Give some DonationCredits to this forum member
« Reply #60 on: July 08, 2011, 04:31:49 PM »

Good idea, I'll have a look...
Logged

Win 7 Home Premium 64bit-SP1 AMD Athlon II X2 220 Socket AM3 (938) @ 2.1GHz 6GB RAM Firefox 26.0
_________________________________________________________________________________________

I'm fighting against patent trolls. Join me and tell your representative to support the #SHIELDAct: https://eff.org/r.b6JJ /via @EFF

My DC page: http://kyrathaba.dcmembers.com | My blog: http://williambryanmiller.com/ | Proofreading Service: http://bit.ly/1fQSqQP

tomos
Charter Member
***
Posts: 8,059



see users location on a map View Profile WWW Give some DonationCredits to this forum member
« Reply #61 on: July 09, 2011, 01:20:41 AM »

I'm back down to 8GB, which the SpiderOak app has been telling me is the maximum amount of free space I can have.  That's fine by me.  They had to set the limit somewhere.  My only minor irritation was that for several days it let me have 10GB of stuff backed up.  To me, that's a bug.

have you reported the problem to SpiderOak?
Logged

Tom
kyrathaba
N.A.N.Y. Organizer
Honorary Member
**
Posts: 2,975



while(! dead_horse){beat}

see users location on a map View Profile WWW Read user's biography. Give some DonationCredits to this forum member
« Reply #62 on: July 09, 2011, 08:41:08 AM »

Quote
have you reported the problem to SpiderOak?

Yep. Emailed their support.  Awaiting a response...
Logged

Win 7 Home Premium 64bit-SP1 AMD Athlon II X2 220 Socket AM3 (938) @ 2.1GHz 6GB RAM Firefox 26.0
_________________________________________________________________________________________

I'm fighting against patent trolls. Join me and tell your representative to support the #SHIELDAct: https://eff.org/r.b6JJ /via @EFF

My DC page: http://kyrathaba.dcmembers.com | My blog: http://williambryanmiller.com/ | Proofreading Service: http://bit.ly/1fQSqQP

tomos
Charter Member
***
Posts: 8,059



see users location on a map View Profile WWW Give some DonationCredits to this forum member
« Reply #63 on: July 09, 2011, 10:15:34 AM »

Quote
have you reported the problem to SpiderOak?

Yep. Emailed their support.  Awaiting a response...

Let us know how you get on!
(btw, I asked that cause it's the kind of thing I would do - complain here but not report it embarassed reminds me I've got to report a couple of dopus bugs...)
Logged

Tom
kyrathaba
N.A.N.Y. Organizer
Honorary Member
**
Posts: 2,975



while(! dead_horse){beat}

see users location on a map View Profile WWW Read user's biography. Give some DonationCredits to this forum member
« Reply #64 on: July 11, 2011, 02:29:46 PM »

I got an email back from SpiderOak support. They acknowledged that ppl ARE supposed to be able to earn up to 50 GB (1 per other person who registers on the site, downloads, and installs and activates the program). The rep confirmed that I currently have 12 GB stored with them, and requested screenshots, which I will send when I get home this evening.
I will report back on how this gets sorted.
Logged

Win 7 Home Premium 64bit-SP1 AMD Athlon II X2 220 Socket AM3 (938) @ 2.1GHz 6GB RAM Firefox 26.0
_________________________________________________________________________________________

I'm fighting against patent trolls. Join me and tell your representative to support the #SHIELDAct: https://eff.org/r.b6JJ /via @EFF

My DC page: http://kyrathaba.dcmembers.com | My blog: http://williambryanmiller.com/ | Proofreading Service: http://bit.ly/1fQSqQP

kyrathaba
N.A.N.Y. Organizer
Honorary Member
**
Posts: 2,975



while(! dead_horse){beat}

see users location on a map View Profile WWW Read user's biography. Give some DonationCredits to this forum member
« Reply #65 on: July 18, 2011, 06:47:14 PM »

Okay, it's been one week.  I got an email from a SpiderOak engineer stating he was looking into why the application gave me incorrect info in the usage bar on the amount of free storage I have available.  Still awaiting a response on his findings.
Logged

Win 7 Home Premium 64bit-SP1 AMD Athlon II X2 220 Socket AM3 (938) @ 2.1GHz 6GB RAM Firefox 26.0
_________________________________________________________________________________________

I'm fighting against patent trolls. Join me and tell your representative to support the #SHIELDAct: https://eff.org/r.b6JJ /via @EFF

My DC page: http://kyrathaba.dcmembers.com | My blog: http://williambryanmiller.com/ | Proofreading Service: http://bit.ly/1fQSqQP

kyrathaba
N.A.N.Y. Organizer
Honorary Member
**
Posts: 2,975



while(! dead_horse){beat}

see users location on a map View Profile WWW Read user's biography. Give some DonationCredits to this forum member
« Reply #66 on: July 26, 2011, 09:36:24 PM »

Re my earlier posts^:  It's been two weeks, and no response from SpiderOak engineer.
Logged

Win 7 Home Premium 64bit-SP1 AMD Athlon II X2 220 Socket AM3 (938) @ 2.1GHz 6GB RAM Firefox 26.0
_________________________________________________________________________________________

I'm fighting against patent trolls. Join me and tell your representative to support the #SHIELDAct: https://eff.org/r.b6JJ /via @EFF

My DC page: http://kyrathaba.dcmembers.com | My blog: http://williambryanmiller.com/ | Proofreading Service: http://bit.ly/1fQSqQP

f0dder
Charter Honorary Member
***
Posts: 8,774



[Well, THAT escalated quickly!]

see users location on a map View Profile WWW Read user's biography. Give some DonationCredits to this forum member
« Reply #67 on: July 27, 2011, 02:20:27 PM »

Re my earlier posts^:  It's been two weeks, and no response from SpiderOak engineer.
Hm, not so good.

Try posting on their forum to get some public visibility?
Logged

- carpe noctem
CleverCat
Supporting Member
**
Posts: 1,106


Cat's Are Fun!

see users location on a map View Profile Give some DonationCredits to this forum member
« Reply #68 on: August 13, 2011, 04:22:35 AM »

I always get a response within a couple of days and they are very helpful!  Thmbsup
Logged

If you need help - JUST ASK!
Curt
Supporting Member
**
Posts: 6,258

see users location on a map View Profile Give some DonationCredits to this forum member
« Reply #69 on: August 13, 2011, 06:07:19 AM »

maybe even spiders take vacations?
Logged
kyrathaba
N.A.N.Y. Organizer
Honorary Member
**
Posts: 2,975



while(! dead_horse){beat}

see users location on a map View Profile WWW Read user's biography. Give some DonationCredits to this forum member
« Reply #70 on: August 13, 2011, 07:52:51 AM »

I still haven't heard back from the "engineer" (as he called himself) from whom I received an email response about my initial report... followed up with email but nada, so far.
Logged

Win 7 Home Premium 64bit-SP1 AMD Athlon II X2 220 Socket AM3 (938) @ 2.1GHz 6GB RAM Firefox 26.0
_________________________________________________________________________________________

I'm fighting against patent trolls. Join me and tell your representative to support the #SHIELDAct: https://eff.org/r.b6JJ /via @EFF

My DC page: http://kyrathaba.dcmembers.com | My blog: http://williambryanmiller.com/ | Proofreading Service: http://bit.ly/1fQSqQP

CleverCat
Supporting Member
**
Posts: 1,106


Cat's Are Fun!

see users location on a map View Profile Give some DonationCredits to this forum member
« Reply #71 on: August 19, 2011, 04:18:50 AM »

maybe even spiders take vacations?

 Grin
Logged

If you need help - JUST ASK!
iphigenie
Supporting Member
**
Posts: 1,165


curiosity FTW!

see users location on a map View Profile WWW Read user's biography. Give some DonationCredits to this forum member
« Reply #72 on: August 21, 2011, 01:07:06 AM »

I would ping the main support address again - they are normally fast to respond, so perhaps something happened to the email address you are sending to
Logged
Deozaan
Charter Member
***
Posts: 6,087



see users location on a map View Profile WWW Read user's biography. Give some DonationCredits to this forum member
« Reply #73 on: May 18, 2012, 03:31:26 PM »

Here's the nag-screen:
 (see attachment in previous post)
Even though my SpiderOak usage bar shows this:

 (see attachment in previous post)

Did you ever get this sorted out? I recently ran into a similar problem where a junction was created in one of my backup folders, and the junction folder had many large files in it which took me over my limit. I started seeing the same nag screen you posted above. So I went into my View tab and deleted the extra files I didn't want backed up, but for the past week SpiderOak would not synchronize the changes with the server. So on the SpiderOak site it said I was still over my limit, and on the client it said I was only at about 25% of my limit.

SpiderOak is stupid and always tries to process the Queue in order. So it was still trying to backup a bunch of files that I had since removed from the backup configuration. But it wouldn't back them up because I was over my limit. And the act of me removing them from my backups was placed in the Queue--AFTER the action to finish backing up more stuff--so it never removed them from the list.

So what you have to do is shut down SpiderOak, clear the queue, then start it up again and hope you can remove the extra files from your account before it queues up more backups. The details on how to do this are outlined here:

https://spideroak.com/faq..._uploading_what_can_i_do/

Why they don't give you the option to remove items from the Queue within the client is beyond me. It's kind of stupid, actually.
« Last Edit: May 18, 2012, 08:04:39 PM by Deozaan » Logged

kyrathaba
N.A.N.Y. Organizer
Honorary Member
**
Posts: 2,975



while(! dead_horse){beat}

see users location on a map View Profile WWW Read user's biography. Give some DonationCredits to this forum member
« Reply #74 on: May 18, 2012, 06:31:55 PM »

I never got a response beyond "Our engineer is looking at your reported problem..."

Thanks for the link smiley
Logged

Win 7 Home Premium 64bit-SP1 AMD Athlon II X2 220 Socket AM3 (938) @ 2.1GHz 6GB RAM Firefox 26.0
_________________________________________________________________________________________

I'm fighting against patent trolls. Join me and tell your representative to support the #SHIELDAct: https://eff.org/r.b6JJ /via @EFF

My DC page: http://kyrathaba.dcmembers.com | My blog: http://williambryanmiller.com/ | Proofreading Service: http://bit.ly/1fQSqQP

Pages: Prev 1 2 [3]   Go Up
  Reply  |  New Topic  |  Print  
 
Jump to:  
   Forum Home   Thread Marks Chat! Downloads Search Login Register  

DonationCoder.com | About Us
DonationCoder.com Forum | Powered by SMF
[ Page time: 0.048s | Server load: 0.08 ]