Home | Blog | Software | Reviews and Features | Forum | Help | Donate | About us
topbanner_forum
  *

avatar image

Welcome, Guest. Please login or register.
Did you miss your activation email?

Login with username, password and session length
  • December 05, 2016, 06:37:12 AM
  • Proudly celebrating 10 years online.
  • Donate now to become a lifetime supporting member of the site and get a non-expiring license key for all of our programs.
  • donate

Last post Author Topic: [HELP] broke a (HP) Printer by pulling USB Plug -when it was trying to print (?)  (Read 4979 times)

Carol Haynes

  • Waffles for England (patent pending)
  • Global Moderator
  • Joined in 2005
  • *****
  • Posts: 7,986
    • View Profile
    • Dales Computer Services
    • Donate to Member
Sorry - they have obviously changed their driver packs making it even harder to sort out the problems their drivers cause by not providing the removal tools on the CD any more.

Good luck!

Stoic Joker

  • Honorary Member
  • Joined in 2008
  • **
  • Posts: 6,294
    • View Profile
    • www.StoicJoker.com
    • Donate to Member
Did you bring a laptop to see if it would respond to/detect the printer? (HP did make a few self-bricking printers)

tomos

  • Charter Member
  • Joined in 2006
  • ***
  • Posts: 10,321
    • View Profile
    • Donate to Member
Did you bring a laptop to see if it would respond to/detect the printer? (HP did make a few self-bricking printers)

No, I wasnt really prepared because I didnt go there from home.
I'll be back there later in the week and will test it that way.
Tom

bob99

  • Supporting Member
  • Joined in 2008
  • **
  • default avatar
  • Posts: 339
    • View Profile
    • Donate to Member

Hadn't seen anything further and just wondered.  Were you able to get it working?

tomos

  • Charter Member
  • Joined in 2006
  • ***
  • Posts: 10,321
    • View Profile
    • Donate to Member
Hadn't seen anything further and just wondered.  Were you able to get it working?

yes,
apologies for not reporting back - it did turn out to be cable related.
I havent tested it since, but I think the USB cable was screwed - I think it may have been put in one of the other sockets (network or fax). The problem seems to have been complicated by the fact it was a long (3m, - 10 feet or so) cable. I replaced that with a shorter usb cable attatched to an extension. This had worked previously (and also works since) but the printer was not recognised with it. I rang HP and they were saying they'd replace the printer (they didnt seem surprised) but they guy did ask me to try with a shorter cable first. They got me to do a reset on the printer as well - it's possible that helped too. When I moved the printer nearer and used a shorter cable it worked.
I really should have fully checked out the cable possibilities before anything else, but I didnt - live n learn...

So, thanks to all for your help!
Tom

Stoic Joker

  • Honorary Member
  • Joined in 2008
  • **
  • Posts: 6,294
    • View Profile
    • www.StoicJoker.com
    • Donate to Member
I really should have fully checked out the cable possibilities before anything else, but I didnt - live n learn...

I've had days like that, glad you got it straightened out. I'd asked the HP regional troubleshooting specialist about it, But only got run through the stuff already tried.