Funny. It's now 4:55am...
I've been dealing with a very irate person's technical issue since about 9:45PM yesterday. She's a self-described 'expert user' who hard-crashed her Thinkpad after messing with things in the registry
folder. Supposedly, this was done at the behest of the notebook manufacturer's phone support people. (Yeah...ok...maybeeeeee...
Of course that doesn't explain why there's an almost complete copy of her My Documents
folder inside her Favorites
folder inside her My Documents
folder! Plus one more
complete copy of the previous mess in a folder named Favorites
which is sitting on her desktop. Nor does it explain why the restoration recovery partition seems to be missing half its files. Or why...
The manufacturer recommended she backup her data and then do a full "factory restore" to fix the current problem. She does not want that. She has spent "hours and hours" customizing her desktop. She wants the laptop "fixed back
to exactly the way it was before - except working.
" (Interesting way to phrase it, don't you think?)
She's a 'very good friend' of the very important client who gave her my name.
Kinda goes with the turf.
Welcome to the world of tech support.
Update: It is now 5:38am...