I'm pleased to see here a discussion about our software and its license policy
First of all let me explain why we changed our license policy. Lifetime license policy is great for a products with rare upgrades or with a short life. However if a product lives 3 years and is going to be under development more the lifetime policy will just ruin a business because support costs grows while the revenue stays the same, especially for our low cost utility product. You can say - that's your business problems and they do not affect me in no way. You'll be absolutely right, but on the other side if we are out of business you will not get neither upgrades nor support for the program. Would you love having a lifetime license for a non-supported product?
Therefore we are trying to break off with lifetime licenses - either we will stop selling them or we will just sell them for a much expensive price. But as I wrote in the blog all those who purchased license with LIFETIME upgrades will get upgrades for a life of the program (of course not yours and not mine life) since we respect our customers and without them we never been where we are now.
And I'll answer the questions you have regarding this.
Well, they're liars. Before purchasing the lifetime license two years ago, I asked them if it truly means "for life" and if I won't have to pay an update price for a major new version or a "pro" version. Of course no. Never. Life means for life.
That's everything correct except that we never promised free updates to "PRO" versions of USB Safely Remove (actually two years ago we were not able to know that there will be any pro versions like Zentimo) as well as we never promised that purchasers of a license to USB Safely Remove will get an unlimited access to ALL other software we released in future. In all other aspects your lifetime license will be lifetime - you can get any future versions of USB Safely Remove.
Updates have been very slow with USB Safely Remove.
This year we released 2 new versions of USBSafelyRemove, all with bug fixes and with the one major feature - spinning down drives. If you experience any problems with USB Safely Remove or if you wish a new feature contact us
and we will try to help you.
And now there's "Zentimo", which is kinda the pro version of "USB Safely Remove". The developer say it like this: USBSR won't be getting new features, it'll be kept simple. For those who want new features, buy Zentimo.
That's not exactly what we said in our post about Zentimo (that also excited so much rumor) at USBSR blog
. I'll quote exact saying:
It doesn't mean that we will stop working on USB Safely Remove, it will stay an elegant and lightweight tool for safe hardware removal without hassles and we will develop it in this vein. Our goal is to provide the most appropriate tool for your needs: if you need something simple and easy, consider USB Safely Remove, but if you need more features at your fingertips choose Zentimo!
It simply means that you shouldn't expect in USB Safely Remove say a backup feature since it may over complicate the program for those who installs the program for what it does best of all: safe removal and all related things. However you can expect improvements in safe removal tool, interface improvements, portable version and many others things that conforms with the name of the program and its main purpose.
If they can't afford lifetime licenses anymore, then do it like Slysoft, or Admuncher... new licenses are limited, but the existing ones stay the same.
Everything I can answer is to agree with rjbull: that's what we are doing. All those people who purchased lifetime licenses for USB Safely Remove will get all future upgrades until we develop and sell this product.
, thanks for starting this topic and for notifying me about it.
I love donationcoder
, this is a great place for getting a feedback!
CEO of Crystal Rich, http://safelyremove.com