Hi guys, it's been a long time since I was here, but I know this is always a great place to get support when I need it!
And I do: We bought a new HP Pavilion dm1-1111ea laptop yesterday. It comes with Windows 7 pre-installed, and I'm unfamiliar with the operating system (having now been a Mac man myself for the past 4 years). I can't get the machine to sleep or hibernate. When I try - by using the Shutdown menu item, pressing the power button, or closing the lid: all of which are set up to put it into Sleep Mode - the screen dims, but the fans keep running, and the harddrive continues to tick over. I can't then get the screen to turn back on, and have to eventually kill the machine to get it working again.
I've done everything I can think of: fine-tuning power settings, doing a hard reset (battery out, power button down for 20 seconds, restart), updating all software and drivers, re-flashing the BIOS, and nothing at all has helped.
Can anybody offer any guidance? Getting pretty desperate here...