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Should Apple recall the iPhone4? Or should the user "Hold the phone the right"?
wraith808:
The other part of the issue which urks me is the fact that this free offer expires. What about new phones purchased after 30 September? Will users of the affected phones be able to swap for a working model once, if, the issue is fixed in a future design? If not, then this issue will just reappear as news in September when the free offer expires.
-Josh (July 18, 2010, 05:44 PM)
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It doesn't expire in September. What he said was that they would take a look at it in September to see if this was still the way to go, i.e. is there another way to correct the problem at that time.
zridling:
http://www.slate.com/id/2260619
Farhad Manjoo of Slate said the press conference came with an overly “condescending” message. He summed up the event’s message this way:
Still, if you want to be a total jerk about it and keep insisting there’s a problem with your magical iPhone, Jobs has an offer for you. “OK, great, let’s give everybody a case,” he said. Happy now, whiners?
I just wish Jobs could have handled this mini-crisis in a classier way. His data clearly show that the new iPhone is dropping more calls than the old one. He could have admitted a problem, offered a fix, and said, "We're sorry for any trouble we caused you." Instead, he sounded wounded and paranoid, as if we were all being ungrateful for not recognizing Apple's contributions to the world. "We love our users so much we've built 300 Apple retail stores for them," he claimed at one point. Wow, thanks, Steve—all this time, I thought you built those stores just to sell stuff! He said that a Bloomberg Business Week report that he'd been warned about potential antenna problems was "total bullshit." At another point, he asked a questioner, bizarrely, "What would you prefer, that we're a Korean company? Do you not like the fact that we're an American company leading the world right here?"
What I'd prefer, since Jobs is asking, is a company that doesn't pee on my leg and tell me it's the "most revolutionary rain storm ever!" A free case is all well and good. Just lose the attitude, Steve. You screwed up. We know it. You know it. Just admit it.
wraith808:
“OK, great, let’s give everybody a case,” he said.
-zridling (July 19, 2010, 11:44 PM)
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It seems that the wounded paranoia is being inferred more from the writer... that quote is a lot different than the previous one in tone and such, at least from the writing. And he didn't sound condescending when he was on the press conference at all IMO- the idea to include the other manufacturers in his 'study' was just ill-advised.
Other than that, they've done everything they could at this point IMO.
1. Offered refunds
2. Offered a case if you don't want refunds
3. Said they'd revisit in September
I just don't see what else people could want, personally. They want mea culpas with their fix- for Apple (by way of Steve Jobs) to be humbled. You're entitled to a fix- not a mea culpa based on what you think happened (i.e. that they knew about it before it was released).
Mark0:
This Video show in an extremely clear way that the "Death Grip" issue is totally different from what happen with other phones when you cover some spots.
http://vimeo.com/12864890
So, no Steve, this doesn't happen with other phones. Not at all! :)
zridling:
This Video show in an extremely clear way that the "Death Grip" issue is totally different from what happen with other phones when you cover some spots. So, no Steve, this doesn't happen with other phones. Not at all! :) -Mark0 (July 20, 2010, 02:17 PM)
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Death grip? Try one finger in the video. Amazing. My question always is: Really Jobs, really? You didn't NOTICE this before final approval?
Point is, Jobs' response to this problem tells us a lot about the man and his ego -- when a billionaire can't control the world, he gets pissy with the rest of us.
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