Well, I thought I should report here that I finally stopped using CrashPlan. The memory use stayed around 1.5-2GB permanently, never improving over the years I continued using it! This is just a really bad sign IMO. But I couldn't be sure if there was something wrong until I tried another service, and as outlined in my original review, my needs were somewhat specific: affordable for large data sets (I'm now backing up nearly 3TB, up from just under 2TB when I wrote the review), a "seeded" backup option, and a local backup option in the same client, primarily.
I finally found iDrive
and to my surprise it seems to meet all my needs. It has also been running on my full nearly-3TB data set for a few weeks now and memory use has hovered around 150MB! So clearly CrashPlan is doing something wrong, wrong, wrong.
Not only does iDrive do online and local backup - like CrashPlan - it *also* has a sync option and a full-disk image function (you can't schedule it though), it supports mobile devices too, it can backup Facebook and some other social media (many people here probably don't care, but it's an interesting feature), *and* it has online file sharing, which Crashplan and many other backup-oriented online storage systems don't support (so I don't have to keep using the free and highly space-limited Dropbox). It may be a security risk, and I would guess that in general CrashPlan's security is superior to iDrives, but for my needs iDrive is sufficient. Oh yeah, and they have a "seeded" backup and restore option too (called iDrive Express
). It's kind of a Swiss Army Knife of features, which might be good or bad depending on your perspective, but I can say that at lesat memory use doesn't suffer because of it!
There are two caveats to the iDrive services that I should point out. First is that it's more expensive than CrashPlan. The amount of data I have necessitated the "10TB" plan, with is $375yr (holy crap, what!?). So actually iDrive would not have been an option for me at all had it not been for the fact that they have all kinds of deals out there. This is the one I took advantage of: https://deals.androidhead...-10tb-cloud-backup-bundle
It has been set to expire "within a few days" for months now, it seems to be perpetually on sale essentially.
This is an odd one, $97 gets you both an iDrive Wifi (a local hard drive for backup that you can connect to wirelessly, great for people who only have laptops in their homes), *and* a 1 year subscription to the 10TB plan at iDrive. What's odd about it is it would be a huge discount - and worthwhile for me and probably many others - if it were *just* the 10TB plan, but it also includes the wifi device. Mine is actually sitting unused on my desk, it was the 10TB of online data I was after.
The other thing that's odd to me about this deal is I contacted them before finding this deal saying I would happily pay for a 3 or 5TB plan that was priced in-between the 1TB and 10TB plans they already have, and that the 10TB option was way too expensive for me and much more space than I needed anyway. A sales rep got back to me but even after repeated back-and-forth and knowing I was a potential CrashPlan convert, he didn't offer me a price that was even remotely appealing. I had written iDrive off and was just going to stick with CrashPlan until I found this deal. It's quite strange to me then that the sales rep wouldn't offer me even a *decent* deal, let alone this frankly kind of crazy discount (80% off).
So you pay $97 the first year basically, and then it's a discounted $59 rate for the 2nd year. After that it's the full price, which I don't think I'll be willing to pay. But it gives me 2 years to decide if I like the service and to find something better if it doesn't justify the price when that 3rd year renewal comes due. In that time they'll hopefully realize a 3 or 5TB mid-tier plan also makes sense, or bring down the cost of their 10TB as competition from others continues. 2 years from now storage costs could be a fair bit less, or at least that's my hope.
Anyway, the other issue with their service is that in order to get the iDrive Express you have to fill out an online form. It's not something you can do from within your online account, for some reason, so you have to fill out some details including your address. For some odd reason the form on their site never worked for me, it always told me that I had to fill in the "State" field, which of course I had filled in every time to no avail; it kept giving me that error. I tried on multiple browsers, then multiple computers, and it never worked. I contacted their support several times about it and they said to try again and couldn't understand why it didn't work, but I'm honestly not confident they even tried it themselves, so it may well be legitimately broken. I finally called in to resolve the issue, which they insisted on (they wouldn't do it over email), and while the support rep and overall experience was not particularly good, I did finally get everything resolved. The iDrive "express" shipment took quite a while to arrive, but it's free (I think they have faster shipping options, but I was still using CrashPlan and not in a hurry at this point).
iDrive itself is fine. Its interface is a bit quirky, but no worse than CrashPlan, and according to their support the client is native, not Java. It certainly seems to respond and perform better than CrashPlan's did, particularly in the area of memory use. Bandwidth usage has been fine, in fact it saturated my upstream cable bandwidth until I throttled it (the throttle percentage is relative to your LAN connection speed, it seems, and not in some specific unit of measure unfortunately, e.g. Kb/s, so I had to set it to 10% or something of my 100mb LAN port; not sure if this also affects actual LAN transfer or just WAN). I don't use the social media backup yet, nor have I tried online file sharing or file sync. I just started using local backup, but have been using the online since my "Express" transfer finished a week or so ago. I haven't tried a restore yet, I know I should test that and I will soon.
Overall I'm fairly happy with iDrive and plan to stick with it for at least 2 years at this point. For those with 1TB of data or less, their standard plan is competitively priced and the breadth of features combined with reasonable resource use is, IMO, unmatched. Even if you do have "only" 1TB of data, iDrive Express ("seeded backup and restore) is still very worthwhile, and many other services don't offer it despite offering "unlimited" space, a fact which seems quite inconsistent, even disingenuous, to me.
So has anyone else had experience with iDrive? Anyone still using CrashPlan?