Call us with your password and we will enter if for you with our Virtual Administrator Keyboard.This one ... I just can't stop laughing !
Ha, ha! Thanks for bumping that one - I missd it
@f0dder - I am a weenie! I'm not sure why I blanked out both the tech support person's name and the product name - it didn't seem "fair" or "right" somehow to publicize either bit of information while the support request was open.
At any rate, the second support person asked me to try Roboform in a second brower. I had already done this, but tried it anyway and the first thing that happened was that I got a pop-up from the beta of Spell Catcher Plus that I am running asking me to correct the spelling of the password and it hit me. Spell Catcher Plus intercepts key strokes and analyzes spelling. As soon as I turned off Spell Catcher Plus I had no trouble entering passwords via the physical keyboard. I've subsequently discovered thast the issue only occurs if I hit the ENTER key, when I click the OK button all is well...
Still, the original support person should have READ my description of the problem. 4wd is right: I should have given them a brief, numbered list at the outset, rather than a rambling - albeit short -paragraph. Doesn't excuse the original tech person's insistence on following a particular line of inquiry long after I made it clear that it was a dead end...