I have to sing praises for Fastspring
A few weeks ago I bought the game Machinarium
from Amanita and liked it very much. So later I bought their Christmas pack
as well. It's a cute game!
But then I lost all my data on my harddisk due to a failed OS update and a botched rescue mission. When I wanted to play the game I realized of course it was no longer there. I then sent an email to Fastspring and explained the situation and also provided the payment information I got from my paypal account. Just one day later I received emails which contained the download links!
There was no going back and forth, no double or triple checking who I was; no automatic answer like 'did you read the faq' or stuff like that.
So hats off to Fastspring for excellent customer service!