Greetings
Okay Joker's asking a Mac Question, and yes you're all allowed to laugh at me for it...
Here's the deal:
Customer bought a refurbished HP Color LaserJet 3800n from the company I work for. It has been throughly checked out & performs flawlessly on a Windows network... However. The customer has an Apple AirPort WiFi network with two OSX 10.6.2 (Snow Leopard) laptops. Being a "network" install, I got roped into doing the setup. Fortunately, I've been futzing with Linux quite a bit here lately so I wasn't completely lost on the install (I used the HP JetDirect/socket option, which both Apple & HP support pages state is the correct option).
The printer works, sending a Word document, in a reasonably normal period of time. But. Trying to send a picture (1.4MB .jpg) from Adobe PhotoShop (or the Mac picture viewer) takes roughly half an hour (this is not an exaggeration). My Win7 machine at the office will print the same image to the same printer in 15 seconds.
I'm guessing at this point this is an Apple issue - Googling brings up several (hundred) hits that also imply that this is the case. However there is absolutely no consensus on what the cause/solution might be. ...And I'm not real comfortable just having-a-go at the machine for fear of screwing it up.
So, does anyone have any (preferably first hand but I'll take what I can get...) insight into what may be going on? I'm reasonably sure that it is not a network performance issue, and (at this point) that the problem lies with the Mac. What I don't know is what (if anything) can be done about it.
Side Note: When the customer connected the printer to their Mac via USB it printed fine (which I'm guessing gets Adobe off the hook). It is only the network printing performance that is suffering (horribly...). However being that this is a laptop, a USB connection
is not an acceptable permanent solution.
