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A Warning about Thinkall.com

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on-disk:
I wanted to see what the 'other-guys' were offering when I saw their Free OpenOffice.org discs adverts every time I saw one of mine. 

So I pop up to thinkall.com and order my 'free' discs for the $5 shipping fee. 

About 30 days later there was a $40 charge on my card. 

Buried at point 7 in the TOS is that if you don't return the 'free' discs within 10 days you'll get their monthly subscription fee.  And when I returned the discs after the 10 day period they did not refund your money. 

Though I'm out the money, at least I can write it off as a business expense on my taxes. 

So please avoid Thinkall.com

Karlie "Thinkall's Sucker" Robinson 

Carol Haynes:
Surely this is pure and simple fraud. Contact the police and you credit card company who should refund you.

Veign:
This is something that should be spread around so people know...

Blogging about it now....

Blog Entry

After further reading their TOS this seems to be a very sketchy thing.  You seem to be enrolled in a membership where CD's are sent to you every 5 weeks and credit card charged if not returned in 10days....

kimmchii:
i have sent them an email a link to this post, asking them to come over and explain.

on-disk:
-------- Original Message --------
Subject:    Re: Why did you charge me $39.95
Date:    Mon, 5 Dec 2005 08:46:51 -0500
From:    Think All Publishing Customer Support <[email protected]>
To:    Karlie Robinson <EMAIL_REMOVED>
References:    <@@@@@@>


Dear Karlie,

I see your subscription was canceled on 12/04/2005 01:37:03 PM. You will not
receive any more CDs or charges from Think All Publishing.

I am sorry that you are not happy. When you placed the order, you checked the
box that you agreed to the terms of use. Since you have not canceled during the
trial period and have not returned the CDs, we conveniently charged you credit
card $39.90 per the terms of use you agreed to.  If we receive the CDs before
12/12/2005 than we might be able issue you a refund. If you have not already
done so, you can return CDs to:

Return Address:

Think All Publishing LLC
Attn: Returns Dept.
Return #:  1110356
P.O. Box 462009
Garland, TX 75046-2009

You can contact us after 30 days from your order date to see if we have received
your CDs and if we will be able to issue you a refund.

Thank you for trying out our software!

If we can be of further assistance, please don't hesitate to contact us.
Our Customer Service associates are available 24 hours a day, seven days
a week and may be reached at 1.800.462.8144.

I hope that helps.

Have a great day!


Michelle
Think All Publishing Customer Service
1-800-462-8144
---------------------------------
Just go to our main website – www.thinkall.com - and look for the Terms of Use
link at the bottom of the page.


-----------------------

BTW, I did return the discs, but "might be able issue you a refund" means don't hold your breath



[mouser: i removed the email address for reasons described in the thread]

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