Thanks for all the support! No worries, I'll just have to continue to be vocal and annoying! I'm pretty good at annoying... however, I've entered into a civil dialogue with a customer services rep who is playing his cards pretty close to his chest. He's indicated that he's letting his higher ups know of my concerns, so we'll see where this goes. Unfortunately, I *appear* to be the only one that is making any noise about this - I've been googling the issue since just after Christmas and haven't yet come up with any hits. I would have expected some of the tech forums to feature discussion of this if other people were caught in the same way. I figure that if this is true, my job is going to be that much harder.
Patteo - thanks for trying, I really appreciate it.
I'll keep you posted.